PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Footsmart and Zippo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Footsmart
Zippo

Footsmart and Zippo Overview

Total reviews 66 5
Company responses 0 0
Issues resolved 2 0

Footsmart and Zippo Consumer Ratings

Rank
381 out of 2100 in Footwear and Clothing category
55 out of 3121 in E-commerce category
Customer service
248 in category
59 in category
Website
234 in category
69 in category
Product or Service Quality
216 in category
41 in category
Delivery Service
187 in category
60 in category

Footsmart and Zippo Rating Details

Customer service
1.6 (19 reviews)
4 (3 reviews)
Reviewer's quote

...The shoes took forever to come and I was so upset with customer service that I wanted to return the shoes without taking them out of the box. It's been a month since I've been reimbursed and I'm still waiting. For the extra $10, I will go to Zappos from now on...

Read full review

Replace outdoor ligherReplacement not availableWould send another replacement

Read full review
Website
2.9 (16 reviews)
4.7 (3 reviews)
Reviewer's quote

Ordered a pair of Abeo shoes for wife, size 6.5, that were on clearance. Get shoes, they run small. So small that my wife who can sometimes take a 6 has to cram foot in them. Call to exchange, No way are they going to exchange. Told them I was giving them bad review everywhere I could. They don't...

Read full review

to whom it may concern i have not heard anything from zippo except you. just an email from zippo repair to let me know my lighter was picked up and is being repaired or is i the process of repair thank you for keeping in touch with me over this matter.

Read full review
Product or Service Quality
2.3 (16 reviews)
5 (2 reviews)
Reviewer's quote

...This was not my error! Some of the worst customer service I've ever seen. I'll never order anything from them again! ..

Read full review

My lighter had a cubs logo on it and in less than a month the logo peeled off. I dont have the reciept but still have the original box it came in. Is there anything that zippo can do to fix this?

Read full review
Delivery Service
2.4 (15 reviews)
4 (1 review)
Reviewer's quote

...Called customer service on 8/2/201 6 and was told refund was issued 7/22 and would show on my credit card Friday 8/5. Still no refund. I have been getting bold faced lies about this refund...

Read full review

No items

Footsmart and Zippo Pros and Cons

Pros
  • Delivery speed was decent
  • Promptness of order
  • Prices were decent
No votes
Cons
  • Customer service
  • Poor refund policy
  • Strict return policy
No votes

Footsmart and Zippo Most Positive Reviews

Top rated reviews
5

Perfect . my order came on day they told me. Enclosed in another box for shipping. shoes are clean and exactly as I...

Read full review
5

My lighter had a cubs logo on it and in less than a month the logo peeled off. I dont have the reciept but still have...

Read full review
4.7

I actually had a wonderful experience with Footsmart’s customer service. I purchased several pair of Plantar Fasciitis...

Read full review
4.7

to whom it may concern i have not heard anything from zippo except you. just an email from zippo repair to let me know...

Read full review

Footsmart and Zippo Most Critical Reviews

Lowest rated reviews
1

Bought slippers $60.00 on Nov. 20th. My husband gave them to me for Christmas and after one week the inner sole came...

Read full review
No votes
1

My wife bought a pair of shoes and first used them while we were on vacation in Virginia. The sole of both started...

Read full review
No votes

Footsmart and Zippo Latest Reviews

Recent published reviews
1.8

Ordered a pair of Abeo shoes for wife, size 6.5, that were on clearance. Get shoes, they run small. So small that my...

Read full review
3.3

Replace outdoor ligher
Replacement not available
Would send another replacement

Read full review
2.5

I ordered two pairs of boots in mid November for Christmas. These were for my daughters who I was spending Christmas wit...

Read full review
4.4

to who it may concern i have not heard from anyone from zippo concering my lighter except for you. i understand the...

Read full review

Footsmart and Zippo Products and Services

Most reviewed product and services
  • Footsmart Shipping Service (8 reviews)
  • Footsmart Customer Care (6 reviews)
  • Zippo Lighter (4 reviews)