PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Footsmart and Zappos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Footsmart
Zappos

Footsmart and Zappos Overview

Total reviews 66 61
Company responses 0 0
Issues resolved 2 1

Footsmart and Zappos Consumer Ratings

Rank
384 out of 2105 in Footwear and Clothing category
330 out of 2105 in Footwear and Clothing category
Exchange, Refund and Cancellation Policy
376 in category
104 in category
Customer service
252 in category
149 in category
Product or Service Quality
217 in category
324 in category
Website
235 in category
300 in category

Footsmart and Zappos Rating Details

Exchange, Refund and Cancellation Policy
1.4 (22 reviews)
2.9 (15 reviews)
Reviewer's quote

...Call to exchange, No way are they going to exchange. Told them I was giving them bad review everywhere I could. They don't care...

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When I did return items, they refunded my money promptly and courteously. They even gave me a full refund on a pair of running shoes that I wore for 3-4 weeks when the inner lining wore through much too rapidly. Reading complaints from other customers, it seems to me that most or all were trying to...

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Customer service
1.6 (19 reviews)
2.1 (18 reviews)
Reviewer's quote

...The shoes took forever to come and I was so upset with customer service that I wanted to return the shoes without taking them out of the box. It's been a month since I've been reimbursed and I'm still waiting. For the extra $10, I will go to Zappos from now on...

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Regrettably, it appears that we have not been able to provide the customer service level that we strive to provide to all of our customers. Please keep in mind that you can return your purchase for up to 365 days from the purchase date. When returning items to us, products must be in the condition...

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Product or Service Quality
2.3 (16 reviews)
1.9 (19 reviews)
Reviewer's quote

...This was not my error! Some of the worst customer service I've ever seen. I'll never order anything from them again! ..

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Knew immediately that they were fake from the squared off pockets, to the missing quality elastic waistband, to the fake plastic/cheap logo that was not only different in size but felt I could peel it off. The metal loop rings where the draw string goes thru didn’t have the signature RVCA stamp and...

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Website
2.9 (16 reviews)
2.5 (15 reviews)
Reviewer's quote

I ordered two pairs of boots in mid November for Christmas. These were for my daughters who I was spending Christmas with. I ordered this early because first, things always get sold out early over the holidays, and second - we were leaving near the beginning of December for Prague to spend the...

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...I will NEVER order from this website again. I am so pissed off !!!!!..

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Footsmart and Zappos Pros and Cons

Pros
  • Delivery speed was decent
  • Promptness of order
  • Prices were decent
  • Customer service
  • Verity
  • Prompt service
Cons
  • Customer service
  • Poor refund policy
  • Strict return policy
  • Shipping
  • Racial profiling customers
  • Order processing

Footsmart and Zappos Most Positive Reviews

Top rated reviews
5

Perfect . my order came on day they told me. Enclosed in another box for shipping. shoes are clean and exactly as I...

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5

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time...

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4.7

I actually had a wonderful experience with Footsmart’s customer service. I purchased several pair of Plantar Fasciitis...

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4.7

Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada,...

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Footsmart and Zappos Most Critical Reviews

Lowest rated reviews
1

Bought slippers $60.00 on Nov. 20th. My husband gave them to me for Christmas and after one week the inner sole came...

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1

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in...

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1

My wife bought a pair of shoes and first used them while we were on vacation in Virginia. The sole of both started...

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1

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of sh...

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Footsmart and Zappos Latest Reviews

Recent published reviews
1.8

Ordered a pair of Abeo shoes for wife, size 6.5, that were on clearance. Get shoes, they run small. So small that my...

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2.4

Surprised to see so many 3 and 4 star ratings. Order from them and you will find out if those ratings are accurate.

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2.5

I ordered two pairs of boots in mid November for Christmas. These were for my daughters who I was spending Christmas wit...

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No votes

I ordered UGG slippers for my wife for Christmas. The order went through and I was told the slippers should arrive no la...

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Footsmart and Zappos Products and Services

Most reviewed product and services
  • Footsmart Shipping Service (8 reviews)
  • Footsmart Customer Care (6 reviews)
  • Zappos Customer Care (5 reviews)
  • Zappos Shipping Service (2 reviews)