PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Footsmart and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Footsmart
LL Bean

Footsmart and LL Bean Overview

Total reviews 66 186
Company responses 0 0
Issues resolved 2 3

Footsmart and LL Bean Consumer Ratings

Rank
382 out of 2104 in Footwear and Clothing category
438 out of 2104 in Footwear and Clothing category
Exchange, Refund and Cancellation Policy
375 in category
338 in category
Customer service
251 in category
279 in category
Product or Service Quality
214 in category
345 in category
Website
236 in category
338 in category

Footsmart and LL Bean Rating Details

Exchange, Refund and Cancellation Policy
1.4 (22 reviews)
1.5 (90 reviews)
Reviewer's quote

...Call to exchange, No way are they going to exchange. Told them I was giving them bad review everywhere I could. They don't care...

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...To make things worse, the staff were both incompetent as well as unkind and insisted that the returns policy did not cover the item because it had been on sale. A lot of drivel. Will never purchase from them again...

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Customer service
1.6 (19 reviews)
1.6 (100 reviews)
Reviewer's quote

...The shoes took forever to come and I was so upset with customer service that I wanted to return the shoes without taking them out of the box. It's been a month since I've been reimbursed and I'm still waiting. For the extra $10, I will go to Zappos from now on...

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I typically do not write reviews however just got off the phone after speaking with a not very nice customer service agent. I had placed an order thirty minutes before, received my confirmation in my email and they had an incorrect name on my order, which btw was a gift. I called and asked for it...

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Product or Service Quality
2.3 (16 reviews)
1.8 (89 reviews)
Reviewer's quote

...This was not my error! Some of the worst customer service I've ever seen. I'll never order anything from them again! ..

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...Now they dont make quality clothes. The sizing in mens clothes is off, so you can get one pair of pants that is the same size as another but neither has the same measurements. The zippers never work...

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Website
2.9 (16 reviews)
2.4 (86 reviews)
Reviewer's quote

I ordered two pairs of boots in mid November for Christmas. These were for my daughters who I was spending Christmas with. I ordered this early because first, things always get sold out early over the holidays, and second - we were leaving near the beginning of December for Prague to spend the...

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...So, I bought one off their website thinking I could always return it if it didnt work out. They say they have a one year returns policy for items. The coat was pricey and not very attractive but it seemed alright...

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Footsmart and LL Bean Pros and Cons

Pros
  • Delivery speed was decent
  • Promptness of order
  • Prices were decent
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Customer service
  • Poor refund policy
  • Strict return policy
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience

Footsmart and LL Bean Most Positive Reviews

Top rated reviews
5

Perfect . my order came on day they told me. Enclosed in another box for shipping. shoes are clean and exactly as I...

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5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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4.7

I actually had a wonderful experience with Footsmart’s customer service. I purchased several pair of Plantar Fasciitis...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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Footsmart and LL Bean Most Critical Reviews

Lowest rated reviews
1

Bought slippers $60.00 on Nov. 20th. My husband gave them to me for Christmas and after one week the inner sole came...

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1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

My wife bought a pair of shoes and first used them while we were on vacation in Virginia. The sole of both started...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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Footsmart and LL Bean Latest Reviews

Recent published reviews
1.8

Ordered a pair of Abeo shoes for wife, size 6.5, that were on clearance. Get shoes, they run small. So small that my...

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1

I typically do not write reviews however just got off the phone after speaking with a not very nice customer service age...

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2.5

I ordered two pairs of boots in mid November for Christmas. These were for my daughters who I was spending Christmas wit...

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1.2

Administrative Switchboard was closed Friday @ 2PM.
Stated hours M to F until 4PM???
Was transferred to Corporate -
NO ANSW...

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Footsmart and LL Bean Products and Services

Most reviewed product and services
  • Footsmart Shipping Service (8 reviews)
  • Footsmart Customer Care (6 reviews)
  • Ll Bean Customer Care (35 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)