PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rack Room Shoes and Foot Locker as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rack Room Shoes
Foot Locker

Rack Room Shoes and Foot Locker Overview

Total reviews 93 465
Company responses 0 0
Issues resolved 0 2

Rack Room Shoes and Foot Locker Consumer Ratings

Rank
390 out of 2104 in Footwear and Clothing category
635 out of 2104 in Footwear and Clothing category
Discounts and Special Offers
236 in category
444 in category
Product or Service Quality
333 in category
433 in category
Customer service
269 in category
425 in category
Location
158 in category
325 in category

Rack Room Shoes and Foot Locker Rating Details

Discounts and Special Offers
2.5 (43 reviews)
1.7 (130 reviews)
Reviewer's quote

Online order confusion from pickup store

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...Finish Line offers 20% with your military ID..

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Product or Service Quality
1.9 (43 reviews)
1.6 (133 reviews)
Reviewer's quote

...from these people they are the worse I wish I would have read the reviews before ordering I was blinded by the sale DO NOT ORDER FROM THIS COMPANY customer service...

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...Customer Service number doesn't work and not responding to emails!!..

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Customer service
1.6 (41 reviews)
1.3 (170 reviews)
Reviewer's quote

the shoes here are amazing! i bought a pair of adidas from here at a great and affordable price! they fit perfectly and their customer service is really helpful too. come see rack room shoes now! :y:..

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Cant get a answer off 10 different customer service numbers :wtf::wtf::wtf:..

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Location
2.8 (40 reviews)
2 (129 reviews)
Reviewer's quote

...Wow how rude and disrespectful!! I will not shop at this location again..

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I Returned a pair of puma future riders to your Cumberland location in Atlanta Georgia on July 4 and My return still hasnt been deposited to my account..

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Rack Room Shoes and Foot Locker Pros and Cons

Pros
  • Selection of shoes
  • Shoes
  • Se resbalan
  • Whats taking so long
  • Online shopping
  • Lost package
Cons
  • Customer service
  • Customer care online is awful - product delivery is awful
  • Store manager
  • Poor customer service
  • Customer service proposes no solution and wastes your time
  • Never answer customer service phone

Rack Room Shoes and Foot Locker Most Positive Reviews

Top rated reviews
5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

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5

Hello my name is Inell Duncan and I am A youth Leader at Providence Cogic in High point North Carolina. We at Providence...

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5

Ordered on May 2nd 2020 received my order on May 6th 2020 ! Super fast shipping, and they were the right size and where...

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5

It says I bought something for $106.00 and I never purchased nothing

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Rack Room Shoes and Foot Locker Most Critical Reviews

Lowest rated reviews
1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

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1

Do not like veterans.
I was told by foot locker associates that they have a 20% discounts for military and veterans in t...

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1

This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black...

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1

I purchased a pair of 3.0 NIKE
From lady foot locker and under 2 MONTHS the shoe started to tear on the left side. Not l...

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Rack Room Shoes and Foot Locker Latest Reviews

Recent published reviews
1.6

Online order confusion from pickup store

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No votes

Where my orden Im so angry I want my money backs the orden number is V4002374659 where is at

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1

I ordered and paid 34.20 for complete series of victorious and today dvds come in there's 6 white dvds not even legit...

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1.3

I ordered shoes over 2 weeks ago. You said 4 to 5 days. Received nothing yet. I still haven't talked to anyone

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Rack Room Shoes and Foot Locker Products and Services

Most reviewed product and services
  • Rack Room Shoes Customer Care (23 reviews)
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Shipping Service (4 reviews)
  • Foot Locker Customer Care (59 reviews)
  • Foot Locker Shipping Service (52 reviews)
  • Foot Locker Website (18 reviews)