PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Foot Locker and Hibbett Sports as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Foot Locker
Hibbett Sports

Foot Locker and Hibbett Sports Overview

Total reviews 560 327
Company responses 0 0
Issues resolved 2 2

Foot Locker and Hibbett Sports Consumer Ratings

Rank
1275 out of 4781 in Footwear and Clothing category
105 out of 947 in Sport Equipment and Accessories category
Customer service
967 in category
97 in category
Website
1123 in category
88 in category
Exchange, Refund and Cancellation Policy
953 in category
78 in category
Delivery Service
1134 in category
103 in category

Foot Locker and Hibbett Sports Rating Details

Customer service
1.3
(203 reviews)
1.4
(155 reviews)
Reviewer's quote

Ordered Uggs Dec 17 No update on shipping info Cant call customer service # get a recording and then a hang up I want to cancel the order! When i ordered the boots the web site said in stock guaranteed by Christmas..

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I called customer service so I could get an understanding of why my order was saying insufficient address. The guy that I was talking to was rude and had an attitude everytime I asked a question. THIS IS VERY POOR CUSTOMER SERVICE!!..

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Website
1.9
(177 reviews)
2.2
(127 reviews)
Reviewer's quote

...Fix your website and refund me please..

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...I went back and checked the website and it still says the item I ordered has the size. Even if it was there at the time I ordered, if the item is gone, you have to update it right away so that customers won't waste time. This is not the first time and I had the same experience last time...

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Exchange, Refund and Cancellation Policy
1.4
(170 reviews)
1.7
(134 reviews)
Reviewer's quote

Shoes were sized to small Noone to help exchange sent shoes back got nothing put on my card got no exchange..

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...The return policy options at City Gear is in store credit or gift card only. Can' t get cash or credit refund. Hibbetts return policy is different...

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Delivery Service
1.4
(166 reviews)
1.9
(119 reviews)
Reviewer's quote

...no respect you should change your delivery service unbelievable..

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...I am reaching out because those were my daughters birthday shoes and she now has no shoes and I am out of 163$ I contacted the store and they directed me to the customer service number but i wasn't successful at reaching anyone I have submitted a claim with USPS AS WELL..

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Foot Locker and Hibbett Sports Pros and Cons

Pros
  • Whats taking so long
  • Online shopping
  • Website
  • Never will shop here again
  • Convenience of location
  • Prices
Cons
  • Poor customer service
  • Customer service proposes no solution and wastes your time
  • Never answer customer service phone
  • Horrible customer service
  • Them not making right on my order that they messed up
  • Lack of policy of gift returns

Foot Locker and Hibbett Sports Most Positive Reviews

Top rated reviews
5

I needs a help to resolve my damaged pin pls I have been waiting on your reply and I cant wait to solve my issues

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5

Went to hibbett sports on Sparkman Dr in Huntsville Alabama, with receipt in hand to return or exchange a pair of shoes...

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5

Hi good day I tried placing an order in your both services, Footlocker and Eastbay and the order was canceled and I was...

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5

Just purchased my new Red Lebron Soldier X1's snd love them! They are very comfortable, and I get compliments from...

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Foot Locker and Hibbett Sports Most Critical Reviews

Lowest rated reviews
1

I called in about a return the slip was emailed to be an I was supposed to have had a 6.5 black 6 timberland sent back...

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1

Bought Costa Sunglasses an paid $160.00 for them in August 2017.The lens keeps popping out.Went to Hibbett Store in...

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1

I placed an order. Didnt receive it. Contacted them multiple times they said Id be contacted within 8 business days....

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1

I live in Bartlesville Oklahoma this Hibbett Sports has been under new management for a great deal of time they don't...

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Foot Locker and Hibbett Sports Latest Reviews

Recent published reviews
No votes

Was saying it was ment to b delivered today but got home and now its saying unavailable to deliver just wondering what...

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3.3

Be very careful if you order on line at Hibbetts and they have your order fulfilled by City Gear. The return policy...

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No votes

Made a purchase online ,wondering if I can pick it up in the store instead? The closest Footlocker to me is North...

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No votes

I was trying to reach CS about a question I had & was directed to this site but I ended up calling & No Im not pissed

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