PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Foot Locker and Footaction as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Foot Locker
Footaction

Foot Locker and Footaction Overview

Total reviews 465 391
Company responses 0 0
Issues resolved 2 2

Foot Locker and Footaction Consumer Ratings

Rank
635 out of 2100 in Footwear and Clothing category
648 out of 2100 in Footwear and Clothing category
Customer service
425 in category
403 in category
Website
570 in category
634 in category
Exchange, Refund and Cancellation Policy
372 in category
379 in category
Delivery Service
450 in category
455 in category

Foot Locker and Footaction Rating Details

Customer service
1.3 (170 reviews)
1.3 (126 reviews)
Reviewer's quote

...Customer Service number doesn't work and not responding to emails!!..

Read full review

*ship wrong shoe *on hold for over an hour *replacement order says ready to ship for over 8 days * customer service staff barely speaks english..

Read full review
Website
1.8 (150 reviews)
1.5 (107 reviews)
Reviewer's quote

...Ive been trying to call but the automated person says due to COVID 19 they arent answering calls and the website is suddenly not responding as well. All I want is my other shoe and something for this inconvenience..

Read full review

...My Customer ID is TBKAZDE5HD I placed two orders on the website one order, order #V3000265489 was for SKU#AZA67F41 size 12 cost of $149. 99 after using promo code I received a discount of $22. 50 and total paid was $137...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (143 reviews)
1.3 (97 reviews)
Reviewer's quote

I need my refund now. I sent the shoes back over a month ago. Give me my money now..

Read full review

...I have yet to receive my shoes I placed the order on July 7, 2020 today is August 3rd of 2020! Y'all not responding to any emails this is *** ridiculous!!! REFUND ME MY MONEY BACK!!! Order number V3000487775 Date: 7/18/20 10:15 AM (GMT-06:00) To: customercare@footaction. com Subject: RE: ORDER V3000487775 WHERE'S MY SHOES, FOOTACTION HAS MY MONEY, BUT I HAVE NO...

Read full review
Delivery Service
1.4 (138 reviews)
1.4 (108 reviews)
Reviewer's quote

The problem is that the delivery location was in the path of a Category 4 hurricane and hours before the city was under a mandatory evacuation. If the item was delivered, why would anyone leave a delivery hours before a hurricane potentially destroys everything? Also, how would a delivery be made...

Read full review

...Delivery was expected on July 9, 2020. I have been unable to track as portal won't connect and tracking numbers won't work. I tried calling 800 number for customer service only to be told to email..

Read full review

Foot Locker and Footaction Pros and Cons

Pros
  • Whats taking so long
  • Online shopping
  • Lost package
  • Send the shoes
  • Site is available online
  • Need a response
Cons
  • Poor customer service
  • Customer service proposes no solution and wastes your time
  • Never answer customer service phone
  • No real available customer service online or by phone
  • Poor customer service
  • Shipping

Foot Locker and Footaction Most Positive Reviews

Top rated reviews
5

Hello my name is Inell Duncan and I am A youth Leader at Providence Cogic in High point North Carolina. We at Providence...

Read full review
5

Great customer service order was able to be cancelled without any issues

Read full review
5

It says I bought something for $106.00 and I never purchased nothing

Read full review
5

It said they were delivered but no box . I ordered the shoe on the 2nd .

Read full review

Foot Locker and Footaction Most Critical Reviews

Lowest rated reviews
1

Do not like veterans.
I was told by foot locker associates that they have a 20% discounts for military and veterans in t...

Read full review
1

Security guard racist confused me with another Asian man and did not allow me to get sneakers even tho I waited for...

Read full review
1

I purchased a pair of 3.0 NIKE
From lady foot locker and under 2 MONTHS the shoe started to tear on the left side. Not l...

Read full review
1

My husband ordered the Men Jordan Retro 11s online on the release date, 12/10/16. Everything went through, he got...

Read full review

Foot Locker and Footaction Latest Reviews

Recent published reviews
No votes

Where my orden Im so angry I want my money backs the orden number is V4002374659 where is at

Read full review
No votes

What's the point of a raffle on shoes(Jordans retro), when the employees raffle 1 pair of each size shoe, and sell the...

Read full review
1.3

I ordered shoes over 2 weeks ago. You said 4 to 5 days. Received nothing yet. I still haven't talked to anyone

Read full review
No votes

They delivered but not to me and give wrong contact information

Read full review

Foot Locker and Footaction Products and Services

Most reviewed product and services
  • Foot Locker Customer Care (59 reviews)
  • Foot Locker Shipping Service (52 reviews)
  • Foot Locker Website (18 reviews)
  • Footaction Shipping Service (61 reviews)
  • Footaction Customer Care (21 reviews)
  • Footaction Website (8 reviews)