PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Food Lion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
2.5
Food Lion
2.9
Kroger
Food Lion

Kroger and Food Lion Overview

Total reviews 1227 297
Company responses 0 0
Issues resolved 4 4

Kroger and Food Lion Consumer Ratings

Rank
74 out of 381 in Food Stores category
37 out of 381 in Food Stores category
Customer service
77 in category
47 in category
Discounts and Special Offers
39 in category
14 in category
Diversity of Products or Services
85 in category
68 in category
Price Affordability
66 in category
30 in category

Kroger and Food Lion Rating Details

Customer service
2 (482 reviews)
2.2 (98 reviews)
Reviewer's quote

...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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I asked the young clerk at the Customer Service counter if there were any other motorized carts available and he didn't seem to know what I was talking about so his answer to me was, "we don't have any". An employee walked up behind me and asked if she could help me and I explained that I needed to...

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Discounts and Special Offers
2.8 (413 reviews)
3.2 (90 reviews)
Reviewer's quote

...How is a disabled person to get the food they need after after making special provisions to get their shopping done???? :sad:..

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from egg rolls, crisp outside baked or fried wrappers, and that's what Pagoda offers. I've offered Pagoda egg rolls to friends and they loved them but when they looked for them, Discontinued. Why can't you have the egg rolls and the pot stickers ? Food Lion and other brands don't just have one...

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Diversity of Products or Services
2.8 (407 reviews)
3 (88 reviews)
Reviewer's quote

Federal Civil Rights Law, Tittle II requires free and equal access to all services and facilities WITHOUT DISCRIMINATION!! Non-discrimination laws in the State, under code 44-1406 further prohibit an employee from preventing entry to the full enjoyment of the business. No business may enforce...

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...Not Fresh: * Many products on the sales floor have expired. Understaffed stores limit the number of associates to check and remove expired products for sale. Not Affordable: * Food Lion's prices are higher than its competitors...

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Price Affordability
2.8 (400 reviews)
3.2 (92 reviews)
Reviewer's quote

...matter how many times I call, hang on phone, fill out complaints, leave my phone # for callback, ABSOLUTELY nothing is accomplished! My largest gripe beyond price gouging, pushing name brand, days wasted, expired food, reduction in sizes, allowing holding, expired tags, etc. is; their App, poor customer service, incorrect over...

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...you charged me FULL PRICES ON SALE ITEMS>;;;;;;;;;;;;;; I WANT A REFUND FOR THIS. You do this everytime. Also, I buy OVER $100 and I get charged for pick up fees...

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Kroger and Food Lion Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Convenient location
  • Prices
  • Loved
Cons
  • Customer service
  • Customer service skills
  • No management
  • Poor management
  • Customer services
  • Poor customer service

Kroger and Food Lion Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Hello,
I agree with you wanting smaller packages for smaller families. I just wanted to let you know that you do not ha...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

At 4pm today 10/11/2014, I went into the food lion store #2644 at 8024 Augusta Rd. Piedmont S C.
I visit this store at l...

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Kroger and Food Lion Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

Our West Beverley Street Food Lion is referred to, in our neighborhood as "The Gut Wagon." They sell expired, spoiled fo...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

I just wanted to express my disappointment with a very rude customer service representative on register #3 store number...

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Kroger and Food Lion Latest Reviews

Recent published reviews
No votes

I love Kroger and I especially like the broasted chicken that is sold in the deli department. I was there today about...

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2.2

instacart AND food lionshop shop elsewhere
OVER 1.5 hrs to speak with someone!! hangups,disconnects...BAD BAD consumer se...

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3.2

I notified Kroger I was on my way to pick up groceries 15 minutes prior to my pickup time. I arrived at the store at...

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1

Just wanted the *** at Food Lionto know they have lost a 38 year customer by ignoring 3 god damn requests for you ***...

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Kroger and Food Lion Products and Services

Most reviewed product and services
  • Kroger Manager (133 reviews)
  • Kroger Cashier (71 reviews)
  • Kroger 1-2-3 Rewards Prepaid Card (48 reviews)
  • Food Lion Manager (53 reviews)
  • Food Lion Cashier (20 reviews)
  • Food Lion Meat (9 reviews)