Kroger vs Food Lion: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Food Lion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Kroger

2.6

Food Lion

2.9

Kroger

Food Lion

Kroger and Food Lion Overview

Total reviews

1125

258

Company responses

Issues resolved

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1125 reviews. It is 867 reviews more than Food Lion received since Aug 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Food Lion customer support team than with Kroger customer service.

Kroger and Food Lion Consumer Ratings

Rank

49 out of 622 in Food Stores category

28 out of 622 in Food Stores category

Customer service

48 in category

39 in category

Discounts and Special Offers

30 in category

17 in category

Diversity of Products or Services

57 in category

32 in category

According to consumer ratings and reviews, Food Lion ranks 21 points higher in the Food Stores category than Kroger. People gave Kroger 2 stars for Customer service criterion in Food Stores category and it is 102 points higher than the worst rated brand in this category. At the same time, Food Lion was rated 2.2 stars for Customer service criterion in this category and it is 111 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Food Lion has a higher rating than Kroger. Regarding Diversity of Products or Services criterion, consumers gave Kroger 2.8 stars and it is 62% greater than other in category. Food Lion however was rated 3 stars and it is 79% greater than other in category.

Kroger and Food Lion Rating Details

Customer service

2 (422 reviews)

2.2 (74 reviews)

Reviewer's quote

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B

I've emailed and spoke with customer service. I'm not sure what has happened as a result of those communications, but this issue seems to be a common occurrence in stores in my small town area. I've now started keeping my receipts, and making sure my savings show up under my card, and if they...

Stacy S

Discounts and Special Offers

2.9 (367 reviews)

3.2 (72 reviews)

Reviewer's quote

...I special ordered this cake. Tonight when I picked it up...

Debbie A

from egg rolls, crisp outside baked or fried wrappers, and that's what Pagoda offers. I've offered Pagoda egg rolls to friends and they loved them but when they looked for them, Discontinued. Why can't you have the egg rolls and the pot stickers ? Food Lion and other brands don't just have one...

Railee

Diversity of Products or Services

2.8 (357 reviews)

3 (71 reviews)

Reviewer's quote

Patricia just want to make sure everyone is aware of what could happen when you use grocery deliver services. Yesterday I ordered almost $400. 00 in groceries from Kroger's and i selected the delivery service...

PAT S

...Not Fresh: * Many products on the sales floor have expired. Understaffed stores limit the number of associates to check and remove expired products for sale. Not Affordable: * Food Lion's prices are higher than its competitors...

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