PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Food Lion and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Food Lion
Kroger

Food Lion and Kroger Overview

Total reviews
252
1114
Company responses
0
0
Issues resolved
3
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1114 reviews. It is 862 reviews more than Food Lion received since Aug 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Food Lion customer support team than with Kroger customer service.

Food Lion and Kroger Consumer Ratings

Rank
28 out of 720 in Food Stores category
49 out of 720 in Food Stores category
Price Affordability
26 in category
54 in category
Customer service
39 in category
46 in category
Discounts and Special Offers
17 in category
30 in category

According to consumer ratings and reviews, Food Lion ranks 21 points higher in the Food Stores category than Kroger. People gave Food Lion 3.2 stars for Price Affordability criterion in Food Stores category and it is 115 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2.8 stars for Price Affordability criterion in this category and it is 87 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Food Lion has a higher rating than Kroger. Regarding Discounts and Special Offers criterion, consumers gave Food Lion 3.2 stars and it is 88% greater than other in category. Kroger however was rated 2.9 stars and it is 79% greater than other in category.

Food Lion and Kroger Rating Details

Price Affordability
3.2 (70 reviews)
2.8 (353 reviews)
Reviewer's quote

...Not Affordable: * Food Lion's prices are higher than its competitors. Customers can afford shopping at Harris Teeter, Ingle's, Kroger, Publix, and Walmart..

PissedConsumer1656247

...That does not seem hard to me, as I carefully select only the ones that have that 99 cent price. Sure enough up to counter and price showing 1. 67 each...

Shirley D
Customer service
2.1 (69 reviews)
2 (419 reviews)
Reviewer's quote

...She is young, but she needs to learn professionalism if she’s going to be on the front lines of customer service...

PissedConsumer1714938

...Who told me to call Kroger customer service, which I did and I was extremely upset. And all the customer service lady ( hailey) could say was sorry for the inconvenience and that she would credit me $30. 00...

PAT S
Discounts and Special Offers
3.2 (68 reviews)
2.9 (366 reviews)
Reviewer's quote

Called customer service and told them not getting credit for items purchased in two out of six categories on shop and earn .said I had completed all steps to qualify would see why not getting credit!! Been two weeks stil not fixed . Very disappointed spen over $350.00 (June 2019)

Hal E

I was kn line at carbondale il krogers and a gitl loudly popping her gum jordan that workes there. Just standing there popping her gum i asked her please syop she starting doing iy more ansd loudly!!!!! Wow i asked to speak to manager she came told jordan to stop she yelled at manager said"i aint...

Patty a

Food Lion and Kroger Pros and Cons

Pros
  • Prices
  • Before 04042016
  • Loved
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Poor management
  • Customer services
  • Viloated
  • Customer service
  • No management
  • Customer service skills

Food Lion and Kroger Most Positive Reviews

Top rated reviews
5

Hello,
I agree with you wanting smaller packages for smaller families. I just wanted to let you know that you do not ha...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Food Lion and Kroger Most Critical Reviews

Lowest rated reviews
1

Our West Beverley Street Food Lion is referred to, in our neighborhood as "The Gut Wagon." They sell expired, spoiled fo...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Food Lion and Kroger Latest Reviews

Recent published reviews
1

I was only purchasing ice cream. The cashier Hannah seemed annoyed when I first walked up. I ask her if she would let...

Read all 252 reviews
4.5

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day...

Read all 1114 reviews

Food Lion and Kroger Products and Services

Most reviewed product and services
  • Food Lion Manager (49 reviews)
  • Food Lion Customer Care (24 reviews)
  • Food Lion Cashier (18 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)