PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Food Lion and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Food Lion
2.8
Kroger
2.7
Food Lion
Kroger

Food Lion and Kroger Overview

Total reviews 437 1638
Company responses 0 0
Issues resolved 5 6

Food Lion and Kroger Consumer Ratings

Rank
53 out of 572 in Food Stores category
67 out of 536 in Supermarkets and Malls category
Customer service
63 in category
83 in category
Price Affordability
48 in category
94 in category
Product or Service Quality
61 in category
75 in category
Diversity of Products or Services
98 in category
85 in category

Food Lion and Kroger Rating Details

Customer service
2.1
(164 reviews)
2
(668 reviews)
Reviewer's quote

...If all employees hired are one race they will be racist towards other who come to shop and proper customer service is offered to only that particular race in order to help one that race..

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...of that had to be manually adjusted and or credited back because the electronic coupon is a joke not just this time but every single time then when I called customer service, she dropped my call and on top of that nobody can get my Kroger plus card to work with an actual physical card, I have to use it on my...

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Price Affordability
3
(154 reviews)
2.8
(543 reviews)
Reviewer's quote

...I told her to honor the price that I found and the black woman refused. I took her name, shirley. I called the store to ask for the white girls name, and the woman on the phone asked "why," and I told her "I'm going to complain about her...

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...About 25% of the products are not price marked 2. Prices appear to be higher than nearby Kroger 3. You have to check the Expiration dates on all items you will find ready to expire 4...

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Product or Service Quality
2.6
(146 reviews)
2.4
(550 reviews)
Reviewer's quote

...Nobody was at the service desk the entire time I was there. On the way out, I bought scratch tickets and won $100. 00, requiring me to go to the service desk...

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Today 3-3-2024 | went to the Kroger store 218 to send money and to buy some groceries but I decided to send money first so I went to customer service, there I saw the lady who've been rejected me many times, and I made a complaint about her rude attitude a longtime and can tell nobody took action...

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Diversity of Products or Services
2.8
(144 reviews)
2.8
(561 reviews)
Reviewer's quote

Glasgow, KY store is being renovated and there are piles of food products boxed and stored in the aisles leaving barely enough room to squeeze a cart through the aisles. Additionally, lots of shelves empty and products have been moved to different locations. If I wanted to shop out of boxes, I'd go...

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hi my biggest complaint is the prices placed by the products do not match what the register rings up when i check out. they always ring up higher. i know there is not enough help and clerks in the store...

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Food Lion and Kroger Pros and Cons

Pros
  • Convenient location
  • Good prices
  • Prices
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Poor management
  • Customer services
  • Customer srvice
  • Customer service
  • Poor service
  • Management

Food Lion and Kroger Most Positive Reviews

Top rated reviews
5

I WENT INTO THE VAIM GO AN HRNEL STORE DALTON GA I WENT IN WITH MY MY HUSBAND THEY SAID HE WASNT HE WAS WITH ME NO...

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5

Gas
$30+ Gas
100+ withdrawal from my account
I will never use you again.
Perhaps it is a corrupt system
Not a corrupt Comsume...

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5

I'm sending this review to let you know how much I appreciate that when everyone Is raising prices you've actually lower...

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5

Its hard to get something approved for to used the life insurance my husband passed away, an I am still trying to used...

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Food Lion and Kroger Most Critical Reviews

Lowest rated reviews
1

I went to get cash back of 30 dollars food Lion took my money now I'm having trouble getting it back they stole my...

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1

My husband and I have always patronized Kroger. We recently moved from Arizona to Indiana. The Brownsburg store is a...

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1

My wallet dropped in the Food Lion parking in Lorton, VA . It was returned into the customer service desk by another cus...

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1

After a year of putting in applications i finally got hired. Completed my training amd everything then they said they...

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Food Lion and Kroger Latest Reviews

Recent published reviews
1

After checking out at self pay I wanted to redeem my rewards but it didnt scan so asked for help and the employee said...

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No votes

So apparently I have write ups for call outs that management didnt tell me about. That the fact it got so bad that i had...

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1

Had a $2.00 rewards to redeem but it wasnt scanning when asked for help the employee said that food lion give out...

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3

The bakery dept at the Rochester Kroger (Livernois and Walton) seems to think that adding candy sprinkles and white...

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