PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and FlowerShopping as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
FlowerShopping

FTD and FlowerShopping Overview

Total reviews 679 281
Company responses 0 0
Issues resolved 7 0

FTD and FlowerShopping Consumer Ratings

Rank
35 out of 229 in Flowers / Florist category
60 out of 229 in Flowers / Florist category
Customer service
37 in category
39 in category
Website
22 in category
37 in category
Exchange, Refund and Cancellation Policy
22 in category
43 in category
Delivery Service
22 in category
16 in category

FTD and FlowerShopping Rating Details

Customer service
1.2 (196 reviews)
1.1 (148 reviews)
Reviewer's quote

...Of course, I called FTD Customer Service and was furious. Rep told me he would refund my money, and I was free to reorder whatever I wanted. But told me nothing would be delivered that day...

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Lmao I just had the funniest call ever with their customer service rep. This lady i talked to was so *** rude. I asked her if my cancellation has gone through and that id like to double check...

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Website
2.2 (164 reviews)
1.8 (120 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...I ordered the premium size and it was even smaller than the smallest size option depicted on their website. Dont trust their photos and dont assume theyll provide the flowers listed in the description. It was not only an embarrassingly small arrangement; it was also filled with carnations ..

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Exchange, Refund and Cancellation Policy
1.4 (163 reviews)
1 (132 reviews)
Reviewer's quote

...This is really really idiotic and whoever in management decided this is a good policy is an idiot..

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...When I stated that I wanted them to exchange the delivered bouquet for one that resembled the website picture, they refused. I am currently working with my credit card company to cancel the payment. Unless you enjoy confrontation and anxiety, avoid this company like the plague..

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Delivery Service
1.5 (150 reviews)
1.6 (128 reviews)
Reviewer's quote

...This service was completely misleading and the size and dimensions promised was not fulfilled..

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...I paid 60 bucks on a Monday for same day delivery. Flowers were not delivered. They said they will Tuesday...

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FTD and FlowerShopping Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Website depiction of what i ordered
  • I liked the ease of shopping online
  • Easy shopping
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Poor customer service
  • Deceptive practice
  • Deceptive company

FTD and FlowerShopping Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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3.2

Don't use this company. I order flowers for my daughter 21st birthday and the flowers died within 4 days. She received...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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No votes

FTD and FlowerShopping Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

I purchased flowers and the bill was $64.91. I live in Canada. The flowers were delivered from a florist in Calgary Alb...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

My mother ordered flowers for a funeral. She even paid extra to be sure they were delivered by noon today. It is...

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FTD and FlowerShopping Latest Reviews

Recent published reviews
2

I ordered an item to be delivered on 1/19/21 and that morning received an email saying that my item was not available. O...

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1

I NEVER GOT MY ORDER. JUST EXCUSES AND THE RUN AROUND. 100% trash! They are unbelievably rude and unapologetic. I paid...

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1.3

Ordered 10 days in advanced, bought the highest cost arrangement. Delivered wilted after 4pm on a 90* California day....

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No votes

No refund. cancelled order when they could not deliver Despite charging extra for delivery date worst experience on...

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FTD and FlowerShopping Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (105 reviews)
  • Flowershopping Arrangement (73 reviews)
  • Flowershopping Delivery Service (61 reviews)
  • Flowershopping Flowers (47 reviews)