PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and FlowerShopping as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
FlowerShopping

FTD and FlowerShopping Overview

Total reviews
668
270
Company responses
0
0
Issues resolved
7
0

FTD and FlowerShopping Consumer Ratings

Rank
35 out of 238 in Flowers / Florist category
47 out of 238 in Flowers / Florist category
Customer service
32 in category
36 in category
Exchange, Refund and Cancellation Policy
24 in category
41 in category
Website
25 in category
34 in category
Delivery Service
22 in category
15 in category

FTD and FlowerShopping Rating Details

Customer service
1.2 (188 reviews)
1.1 (140 reviews)
Reviewer's quote

...I would like to talk with someone concern this order and my experience with your customer service department..

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...THE CUSTOMER SERVICE IS A JOKE THEY WONT ANSWER MY CALLS. I feel they go out of their way to avoid customers after they sell their outrageously over priced flowers..

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Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
1 (124 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...When I stated that I wanted them to exchange the delivered bouquet for one that resembled the website picture, they refused. I am currently working with my credit card company to cancel the payment. Unless you enjoy confrontation and anxiety, avoid this company like the plague..

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Website
2.1 (156 reviews)
1.9 (115 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...I ordered the premium size and it was even smaller than the smallest size option depicted on their website. Dont trust their photos and dont assume theyll provide the flowers listed in the description. It was not only an embarrassingly small arrangement; it was also filled with carnations ..

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Delivery Service
1.5 (143 reviews)
1.7 (123 reviews)
Reviewer's quote

...Worst customer service ever with FTD..

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...I got a service on phone with a robotic answer telling me i will be charged a fee if I cancel. mean while it's 6:20 pm and the flowers are not delivered. Hellooo mothers day is over...

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FTD and FlowerShopping Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Website depiction of what i ordered
  • I liked the ease of shopping online
  • Amount of choices
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Poor customer service
  • Deceptive practice
  • Deceptive company

FTD and FlowerShopping Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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3.2

Don't use this company. I order flowers for my daughter 21st birthday and the flowers died within 4 days. She received...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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No votes

FTD and FlowerShopping Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

I purchased flowers and the bill was $64.91. I live in Canada. The flowers were delivered from a florist in Calgary Alb...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

My mother ordered flowers for a funeral. She even paid extra to be sure they were delivered by noon today. It is...

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FTD and FlowerShopping Latest Reviews

Recent published reviews
No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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1

I ordered flowers and chocolates for my wife for our anniversary, she is a healthcare worker and I thought they would...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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No votes

I made a purchase for a flower bouquet from flowershopping.com on April 28th, 2020.
The purchase cost $70. I paid extra f...

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FTD and FlowerShopping Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Flowershopping Arrangement (69 reviews)
  • Flowershopping Delivery Service (57 reviews)
  • Flowershopping Flowers (44 reviews)