PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ftd and FlowerShopping as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ftd
FlowerShopping

Ftd and FlowerShopping Overview

Total reviews
623
260
Company responses
0
0
Issues resolved
7
0

Ftd was first mentioned on PissedConsumer on Jun 21, 2007 and since then this brand received 623 reviews. It is 363 reviews more than FlowerShopping received since Mar 22, 2011.

Ftd and FlowerShopping Consumer Ratings

Rank
42 out of 277 in Flowers / Florist category
43 out of 277 in Flowers / Florist category
Customer service
33 in category
35 in category
Exchange, Refund and Cancellation Policy
23 in category
39 in category
Website
22 in category
33 in category

According to consumer ratings and reviews, Ftd ranks 1 points higher in the Flowers / Florist category than FlowerShopping. People gave Ftd 1.2 stars for Customer service criterion in Flowers / Florist category and it is 54 points higher than the worst rated brand in this category. At the same time, FlowerShopping was rated 1.1 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ftd has a higher rating than FlowerShopping. Regarding Website criterion, consumers gave Ftd 2.2 stars and it is 75% greater than other in category. FlowerShopping however was rated 1.9 stars and it is 62% greater than other in category.

Ftd and FlowerShopping Rating Details

Customer service
1.2 (164 reviews)
1.1 (134 reviews)
Reviewer's quote

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R

...I was charged for the order and in calling customer service was told that same day delivery could not be cancelled. This was not mentioned to me when I called to cancel. If I was made aware of this, i would not have ordered from a different vendor...

Taytum
Exchange, Refund and Cancellation Policy
1.3 (143 reviews)
1 (120 reviews)
Reviewer's quote

...And, due to their policy, I CANNOT cancel; it's not an option with their process. So, you read everywhere on their site about 'guarantee' delivery, fresh flowers, but they don't tell you that is not true. They do not consider this a 'refundable' opportunity...

Cindy S

...Meanwhile, they are saying they will only refund 90% of my money because they have to charge me 10% for the supposed attempted delivery..

Reneisha
Website
2.2 (138 reviews)
1.9 (111 reviews)
Reviewer's quote

Follow up showed that a local florist website would have charged $6-$8 for delivery. When we sent a message to customer service they actually had the nerve to tell me they would give me $10 off the purchasing of an FTD Gold Membership to reduce future shipping cost. I will never have a future...

PissedConsumer1221628

...I ordered the premium size and it was even smaller than the smallest size option depicted on their website. Dont trust their photos and dont assume theyll provide the flowers listed in the description. It was not only an embarrassingly small arrangement; it was also filled with carnations ..

PissedConsumer1725709

Ftd and FlowerShopping Pros and Cons

Pros
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
  • Website depiction of what i ordered
  • I liked the ease of shopping online
  • Selection on the webiste
Cons
  • Customer service
  • False order information
  • Communication of issues
  • Poor customer service
  • Deceptive practice
  • Rudeness

Ftd and FlowerShopping Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

3.2

Don't use this company. I order flowers for my daughter 21st birthday and the flowers died within 4 days. She received...

Ftd and FlowerShopping Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

1

I purchased flowers and the bill was $64.91. I live in Canada. The flowers were delivered from a florist in Calgary Alb...

Ftd and FlowerShopping Latest Reviews

Recent published reviews
1

Ordered 17 Christmas centerpieces, 7 were not delivered. On customer services calls 6 for a total of over 5 hours!!!!...

Read all 623 reviews
1.8

Placed order for flowers. They were supposed to deliver next day. They did not. Awful Service.

Read all 260 reviews

Ftd and FlowerShopping Products and Services

Most reviewed product and services
  • Ftd Delivery Service (171 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)
  • Flowershopping Arrangement (65 reviews)
  • Flowershopping Delivery Service (50 reviews)
  • Flowershopping Flowers (41 reviews)