FlowerShopping vs Ftd: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlowerShopping and Ftd as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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FlowerShopping

1.4

Ftd

1.4

FlowerShopping

Ftd

FlowerShopping and Ftd Overview

Total reviews

256

622

Company responses

Issues resolved

Ftd was first mentioned on PissedConsumer on Jun 21, 2007 and since then this brand received 622 reviews. It is 366 reviews more than FlowerShopping received since Mar 22, 2011.

FlowerShopping and Ftd Consumer Ratings

Rank

42 out of 356 in Flowers / Florist category

41 out of 356 in Flowers / Florist category

Customer service

34 in category

32 in category

Exchange, Refund and Cancellation Policy

38 in category

23 in category

Delivery Service

16 in category

24 in category

According to consumer ratings and reviews, Ftd ranks 1 points higher in the Flowers / Florist category than FlowerShopping. People gave FlowerShopping 1.1 stars for Customer service criterion in Flowers / Florist category and it is 51 points higher than the worst rated brand in this category. At the same time, Ftd was rated 1.2 stars for Customer service criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ftd has a higher rating than FlowerShopping. Regarding Delivery Service criterion, consumers gave FlowerShopping 1.7 stars and it is 81% greater than other in category. Ftd however was rated 1.4 stars and it is 72% greater than other in category.

FlowerShopping and Ftd Rating Details

Customer service

1.1 (131 reviews)

1.2 (163 reviews)

Reviewer's quote

...I can honestly say this is the worst arrangement Ive ever purchased, and the worst experience with customer service. Avoid this company - save your money, save the embarrassment - purchase elsewhere..

PissedConsumer1725709

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R

Exchange, Refund and Cancellation Policy

1 (116 reviews)

1.3 (143 reviews)

Reviewer's quote

We have reviewed the photo and it does appear that our vendor did follow our policy for this arrangement. As per our policy, "Occasionally, substitutions may be necessary to create your arrangement due to the availability of certain flowers or plants in various parts of the country. Care is taken...

Norma D

...I called customer service back stating that I wanted to talk to a supervisor and get a full refund. They said that they would have to pass along this message and someone would call me. I never received a call...

Shelva

Delivery Service

1.7 (115 reviews)

1.4 (120 reviews)

Reviewer's quote

...5 hour before my flowers delivery Live me like an stupid person...

PissedConsumer1719098

Ordered a plant in a basket for delivery on a Monday; could not select next day delivery, so I 'settled' for two day delivery on Wednesday. Got an email at 7:08 pm Tuesday night that the delivery would not occur (no guarantee of when it would be delivered). The email stated that I did not answer...

Cindy S

FlowerShopping and Ftd Pros and Cons

Pros

Website depiction of what i ordered
I liked the ease of shopping online
Selection on the webiste

Pretty website
Nice colorful website
Maybe the pictures on the website

Cons

Poor customer service
Rudeness
Deceptive practices

Customer service
False order information
Communication of issues

FlowerShopping and Ftd Most Positive Reviews

Top rated reviews

3.2

Don't use this company. I order flowers for my daughter 21st birthday and the flowers died within 4 days. She received...

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

FlowerShopping and Ftd Most Critical Reviews

Lowest rated reviews

I purchased flowers and the bill was $64.91. I live in Canada. The flowers were delivered from a florist in Calgary Alb...

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

FlowerShopping and Ftd Latest Reviews

Recent published reviews

Avoid this company. I wish I had read the reviews before ordering. I ordered an arrangement for a funeral and was...

Read all 256 reviews

I called to confirm delivery on +$100 order. Was reconnected to multiple people, some of whom i could barely...

Read all 622 reviews

FlowerShopping and Ftd Products and Services

Most reviewed product and services

Flowershopping Arrangement (63 reviews)
Flowershopping Delivery Service (49 reviews)
Flowershopping Flowers (41 reviews)

Ftd Delivery Service (170 reviews)
Ftd Flowers (126 reviews)
Ftd Arrangement (103 reviews)

How would you compare FlowerShopping vs Ftd?

Customer service

Product or Service Quality

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Share your opinion

Anonymous Anonymous Nov 14 #1777060

Customer service
They never responded to the e-mail I sent regarding the poor arrangement they sent, (at a considerable price).
Product or Service Quality
The flower arrangement was of poor quality and size, and was nothing compared to the arrangement my Nephew purchased from a local Florist, at a lesser price I might add.

I would recommend purchasing from a local Florist if there is one in your area.

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