PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wesley Berry Flowers and Flower Delivery Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wesley Berry Flowers
Flower Delivery Express

Wesley Berry Flowers and Flower Delivery Express Overview

Total reviews
2594
1659
Company responses
0
0
Issues resolved
8
6

Wesley Berry Flowers was first mentioned on PissedConsumer on May 16, 2008 and since then this brand received 2594 reviews. It is 935 reviews more than Flower Delivery Express received since Sep 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Wesley Berry Flowers customer support team and Flower Delivery Express customer service.

Wesley Berry Flowers and Flower Delivery Express Consumer Ratings

Rank
51 out of 356 in Flowers / Florist category
55 out of 356 in Flowers / Florist category
Customer service
37 in category
40 in category
Exchange, Refund and Cancellation Policy
31 in category
38 in category
Website
46 in category
45 in category

According to consumer ratings and reviews, Wesley Berry Flowers ranks 4 points higher in the Flowers / Florist category than Flower Delivery Express. People gave Wesley Berry Flowers 1.1 stars for Customer service criterion in Flowers / Florist category and it is 48 points higher than the worst rated brand in this category. At the same time, Flower Delivery Express was rated 1.1 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Wesley Berry Flowers has a higher rating than Flower Delivery Express. Regarding Website criterion, consumers gave Wesley Berry Flowers 1.6 stars and it is 53% worse than other in category. Flower Delivery Express however was rated 1.6 stars and it is 52% worse than other in category.

Wesley Berry Flowers and Flower Delivery Express Rating Details

Customer service
1.1 (547 reviews)
1.1 (484 reviews)
Reviewer's quote

...Customer service is a joke. If you attempt to call customer service they will give you a bull *** store credit that you'll never be able to or want to use again or they will hang up on you. If you ask to speak with a supervisor they will put you on hold and never pick up the phone again...

PissedConsumer959614

...We would like another chance to demonstrate our commitment to you as a customer. Regardless of whether you choose to utilize this credit, I want you to know that your experience will be the subject of discussion with our entire management staff. My Sincere Regrets, Wesley Berry, CEO..

PissedConsumer1007518
Exchange, Refund and Cancellation Policy
1.1 (518 reviews)
1 (460 reviews)
Reviewer's quote

I am writing to let you know my niece, Lynn Jackman, has a very legitimate claim. The planter that was sent was very small, definitely not an "upgraded" planter. It was pretty but NOT what she wanted, nothing close! I can't believe she had to pay that much for an upgrade, didn't even get it, and...

PissedConsumer904700

I ordered a $90 beautiful bouquet for my sister. I upgraded to their "best" arrangement for an extra $20 and of course the same day delivery. My sister never got her flowers on her birthday, so I called the customer service and Beya (one of the rep.) answered the phone and placed me on hold. After...

PissedConsumer881204
Website
1.6 (459 reviews)
1.6 (426 reviews)
Reviewer's quote

...Sent complaint via website. No response. Saw my bill, it was in American funds which is not listed on the website...

PissedConsumer1000721

Do NOT purchase flower arrangements from them! Terrible service and overpriced! I had a terrible experience with them. I purchased tulips to be sent to my sister for her 30th birthday. She turns 30 once! She sends me a picture thanking me for the flowers and what are they?!!! Lilies!!!!!!!! I'm...

PissedConsumer879007

Wesley Berry Flowers and Flower Delivery Express Pros and Cons

Pros
  • Initial location on web
  • Fast delivery
  • Offered coupons
  • Never having to do business with again
  • Website easy to use
  • Great website
Cons
  • Awful customer service
  • Failure to deliver product
  • Bait and switch on order
  • Customer service
  • False advertisement
  • False advertising

Wesley Berry Flowers and Flower Delivery Express Most Positive Reviews

Top rated reviews
5

I ordered flowers for a funeral, and flowers were never delivered. I have emailed twice, no reply. I spoke with...

5

I order flowers to be delivered to my work to myself for my birthday. I wanted to enjoy the oohs and ahs of flowers...

Wesley Berry Flowers and Flower Delivery Express Most Critical Reviews

Lowest rated reviews
1

I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement...

1

I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement...

Wesley Berry Flowers and Flower Delivery Express Latest Reviews

Recent published reviews

I signed up with them ordered the clover mini...received it broken. I called and they said mail it back they would send...

Read all 2594 reviews
1

Dear ...... Please accept my sincere apology for the recent issue you have had with my company. I take your experience...

Read all 1659 reviews

Wesley Berry Flowers and Flower Delivery Express Products and Services

Most reviewed product and services
  • Wesley Berry Flowers Flowers (990 reviews)
  • Wesley Berry Flowers Delivery Service (390 reviews)
  • Wesley Berry Flowers Arrangement (363 reviews)
  • Flower Delivery Express Flowers (487 reviews)
  • Flower Delivery Express Delivery Service (459 reviews)
  • Flower Delivery Express Arrangement (188 reviews)