PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Teleflora and Flower Delivery Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Teleflora
Flower Delivery Express

Teleflora and Flower Delivery Express Overview

Total reviews
422
1659
Company responses
0
0
Issues resolved
5
6

Flower Delivery Express was first mentioned on PissedConsumer on Sep 21, 2011 and since then this brand received 1659 reviews. It is 1237 reviews more than Teleflora received since May 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Teleflora customer support team than with Flower Delivery Express customer service.

Teleflora and Flower Delivery Express Consumer Ratings

Rank
35 out of 277 in Flowers / Florist category
56 out of 277 in Flowers / Florist category
Customer service
29 in category
41 in category
Exchange, Refund and Cancellation Policy
27 in category
38 in category
Delivery Service
19 in category
29 in category

According to consumer ratings and reviews, Teleflora ranks 21 points higher in the Flowers / Florist category than Flower Delivery Express. People gave Teleflora 1.3 stars for Customer service criterion in Flowers / Florist category and it is 58 points higher than the worst rated brand in this category. At the same time, Flower Delivery Express was rated 1.1 stars for Customer service criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Teleflora has a higher rating than Flower Delivery Express. Regarding Delivery Service criterion, consumers gave Teleflora 1.6 stars and it is 78% greater than other in category. Flower Delivery Express however was rated 1.3 stars and it is 67% greater than other in category.

Teleflora and Flower Delivery Express Rating Details

Customer service
1.3 (197 reviews)
1.1 (484 reviews)
Reviewer's quote

...Horrendous customer service..

Rilla

Tell us how we did! We pride ourselves in our customer service and would love to hear any comments you may have. Feedback Any issues or problems and we will do our best to resolve it. On behalf of the entire customer service team, we truly appreciate that you chose us to be part of this important...

PissedConsumer1006123
Exchange, Refund and Cancellation Policy
1.2 (181 reviews)
1 (460 reviews)
Reviewer's quote

... that I would not be okay with that resolution and just said that the only two resolutions that I could accept would be the correct arrangement delivered or a refund. I'm not going to pay for something I did not order. The customer service representative upped the discount code to 50% off my next order...

Sara Elkorchi

...Lilies!!!!!!!! I'm livid! I call customer service and I'm hung up on twice and once put on hold for an extremely extensive amount of time! I asked for a refund and I was sent to three different people, two of which I was hung up on. Finally someone that could help me informs me that tulips aren't in season. Well then don't have them on your *** website!!!!!! I am livid! $70 for a bouquet of...

PissedConsumer879007
Delivery Service
1.6 (169 reviews)
1.3 (355 reviews)
Reviewer's quote

...Then had a online chat with Kali who told me they would delivery them today 07/02 and give me 1/2 of my $ back and assured be to have them there today. No Thanks!!!!!! (4 days later)Finally got someone on the phone and they did say they would return my $ back. NEVER USE THIS COMPANY !!!..

APRIL

45!!! I opted for the standard delivery service, I did not upgrade the arrangement, and I did not add a balloon or stuffed animal! I clicked off the site before clicking process and now I'm worried, after reading their reviews, that they might still charge my card. PLEASE don't EVER use this...

PissedConsumer831810

Teleflora and Flower Delivery Express Pros and Cons

Pros
  • Pictured flowers
  • Anticipation of beautiful arrangement
  • Flower picture i never received
  • Never having to do business with again
  • Website easy to use
  • Great website
Cons
  • Customer service
  • Never got flowers
  • Delivered product
  • Customer service
  • False advertisement
  • False advertising

Teleflora and Flower Delivery Express Most Positive Reviews

Top rated reviews
4.9

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

5

I order flowers to be delivered to my work to myself for my birthday. I wanted to enjoy the oohs and ahs of flowers...

Teleflora and Flower Delivery Express Most Critical Reviews

Lowest rated reviews
1

I had flowers delivered to my mothers funeral. They sent something completely different than the picture i ordered...

1

I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement...

Teleflora and Flower Delivery Express Latest Reviews

Recent published reviews
2.7

Pictured here is the premium bouquet I ordered (biggest size) vs. what my recipient received. This is painful to see! I...

Read all 422 reviews
1

Dear ...... Please accept my sincere apology for the recent issue you have had with my company. I take your experience...

Read all 1659 reviews

Teleflora and Flower Delivery Express Products and Services

Most reviewed product and services
  • Teleflora Delivery Service (120 reviews)
  • Teleflora Flowers (71 reviews)
  • Teleflora Arrangement (63 reviews)
  • Flower Delivery Express Flowers (487 reviews)
  • Flower Delivery Express Delivery Service (459 reviews)
  • Flower Delivery Express Arrangement (188 reviews)