PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SuperShuttle and Florida Red Line Shuttle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SuperShuttle
Florida Red Line Shuttle

SuperShuttle and Florida Red Line Shuttle Overview

Total reviews
192
12
Company responses
0
0
Issues resolved
1
1

SuperShuttle and Florida Red Line Shuttle Consumer Ratings

Rank
117 out of 430 in Transport category
39 out of 430 in Transport category
Customer service
62 in category
16 in category
Product or Service Quality
79 in category
16 in category
Exchange, Refund and Cancellation Policy
75 in category
20 in category
Website
92 in category
35 in category

SuperShuttle and Florida Red Line Shuttle Rating Details

Customer service
1.3 (52 reviews)
2.5 (6 reviews)
Reviewer's quote

...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

Read full review

This was our first time using Florida Red Line Shuttle service. We usually use Cruise Connection by Escot, but they were unavailable this time of year for the day that we needed. I was nervous at first, because I had seen all of the bad reviews, but to be honest, we had no problem at all...

Read full review
Product or Service Quality
1.4 (46 reviews)
2.6 (5 reviews)
Reviewer's quote

...You misrepresented your Shuttle service, which provided no service..

Read full review

First and last time with Florida Red Line!The only good thing about my trip was that it left on time. I didn’t know it was a VAN, I felt like I was about to sneak out of the country illegally.Because it was the most expensive ticket from my online options, ($50) I thought I will be in a big bus...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (41 reviews)
2.2 (6 reviews)
Reviewer's quote

...This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund...

Read full review

I made three to four subsequent phone calls to Florida Red Line to request a refund of the $45 ticket. Although I was both professional and polite in my requests, I was rudely rebuffed each time and Florida Red Line refused to make the refund. In conclusion, Florida Red Line’s service is...

Read full review
Website
1.8 (36 reviews)
2.7 (6 reviews)
Reviewer's quote

I called the SuperShuttle customer service around 3:05 and they just said that I had to submit a request for a refund on their website. I asked the customer rep if they had told us that they wouldn't knock and she said that each driver handled it differently. I've been looking on their website and...

Read full review

I bought a ticket in BusBud website to use in the Florida Red Line Shuttle, with the following itinerary: Departure: Miami (downtown) in the 340 Biscayne Blvd. Miami, FL 33132, Holiday Inn Hotel at 11:45 AM - Friday, November 28, 2014. Arrival: Punta Gorda in the 26570 Jones Loop Rd, Punta Gorda,...

Read full review

SuperShuttle and Florida Red Line Shuttle Pros and Cons

Pros
  • Reasonable price
  • When they served my area
  • I liked it
  • Safety of the driving of the shuttle bus
  • Punctuality of the service
  • Professionalism of the driver
Cons
  • Poor customer service
  • No response to email
  • No explanation
  • Bus never came and the phone number did not work

SuperShuttle and Florida Red Line Shuttle Most Positive Reviews

Top rated reviews
4

Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!

Read full review
5

Once again I have used Florida Red Line and found them to be ontime, courteous, clean vehicle, and great driver. Highly...

Read full review
3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

Read full review
4.3

This was our first time using Florida Red Line Shuttle service. We usually use Cruise Connection by Escot, but they were...

Read full review

SuperShuttle and Florida Red Line Shuttle Most Critical Reviews

Lowest rated reviews
1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

Read full review
1

I bought a ticket in BusBud website to use in the Florida Red Line Shuttle, with the following itinerary: Departure: Mia...

Read full review
1

I was left stranded with an infant in a town I didn't know 30 miles in the opposite direction from where I was actually...

Read full review
1

DO NOT USE FLORIDA RED LINE. I purchased a $45 ticket on-line through BusBud to travel from Miami to Sarasota, FL at 12...

Read full review

SuperShuttle and Florida Red Line Shuttle Latest Reviews

Recent published reviews
No votes

Estimados señores (as)
Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline....

Read full review
1.1

First and last time with Florida Red Line!
The only good thing about my trip was that it left on time. I didn’t know it w...

Read full review
No votes

#3821906
My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early....

Read full review
No votes

On September 3 I waited for over an hour and a half to be picked up. I missed my flight out of Orlando airport. The...

Read full review

SuperShuttle and Florida Red Line Shuttle Products and Services

Most reviewed product and services
  • Supershuttle Shuttle Service (89 reviews)
  • Supershuttle Vehicle Driver (13 reviews)
  • Supershuttle Pick Up Service (4 reviews)
  • Florida Red Line Shuttle Shuttle Service (4 reviews)
  • Florida Red Line Shuttle Vehicle Driver (2 reviews)