PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florida Red Line Shuttle and SuperShuttle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florida Red Line Shuttle
SuperShuttle

Florida Red Line Shuttle and SuperShuttle Overview

Total reviews
12
192
Company responses
0
0
Issues resolved
1
1

Florida Red Line Shuttle and SuperShuttle Consumer Ratings

Rank
39 out of 430 in Transport category
117 out of 430 in Transport category
Customer service
16 in category
61 in category
Exchange, Refund and Cancellation Policy
20 in category
75 in category
Website
34 in category
90 in category
Product or Service Quality
16 in category
79 in category

Florida Red Line Shuttle and SuperShuttle Rating Details

Customer service
2.5 (6 reviews)
1.3 (52 reviews)
Reviewer's quote

This was our first time using Florida Red Line Shuttle service. We usually use Cruise Connection by Escot, but they were unavailable this time of year for the day that we needed. I was nervous at first, because I had seen all of the bad reviews, but to be honest, we had no problem at all...

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...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

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Exchange, Refund and Cancellation Policy
2.2 (6 reviews)
1.3 (41 reviews)
Reviewer's quote

I made three to four subsequent phone calls to Florida Red Line to request a refund of the $45 ticket. Although I was both professional and polite in my requests, I was rudely rebuffed each time and Florida Red Line refused to make the refund. In conclusion, Florida Red Line’s service is...

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...This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund...

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Website
2.7 (6 reviews)
1.8 (36 reviews)
Reviewer's quote

I bought a ticket in BusBud website to use in the Florida Red Line Shuttle, with the following itinerary: Departure: Miami (downtown) in the 340 Biscayne Blvd. Miami, FL 33132, Holiday Inn Hotel at 11:45 AM - Friday, November 28, 2014. Arrival: Punta Gorda in the 26570 Jones Loop Rd, Punta Gorda,...

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I called the SuperShuttle customer service around 3:05 and they just said that I had to submit a request for a refund on their website. I asked the customer rep if they had told us that they wouldn't knock and she said that each driver handled it differently. I've been looking on their website and...

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Product or Service Quality
2.6 (5 reviews)
1.4 (46 reviews)
Reviewer's quote

First and last time with Florida Red Line!The only good thing about my trip was that it left on time. I didn’t know it was a VAN, I felt like I was about to sneak out of the country illegally.Because it was the most expensive ticket from my online options, ($50) I thought I will be in a big bus...

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...You misrepresented your Shuttle service, which provided no service..

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Florida Red Line Shuttle and SuperShuttle Pros and Cons

Pros
  • Safety of the driving of the shuttle bus
  • Punctuality of the service
  • Professionalism of the driver
  • Reasonable price
  • When they served my area
  • I liked it
Cons
  • Bus never came and the phone number did not work
  • Poor customer service
  • No response to email
  • No explanation

Florida Red Line Shuttle and SuperShuttle Most Positive Reviews

Top rated reviews
5

Once again I have used Florida Red Line and found them to be ontime, courteous, clean vehicle, and great driver. Highly...

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4

Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!

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4.3

This was our first time using Florida Red Line Shuttle service. We usually use Cruise Connection by Escot, but they were...

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3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

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Florida Red Line Shuttle and SuperShuttle Most Critical Reviews

Lowest rated reviews
1

I bought a ticket in BusBud website to use in the Florida Red Line Shuttle, with the following itinerary: Departure: Mia...

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1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

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1

DO NOT USE FLORIDA RED LINE. I purchased a $45 ticket on-line through BusBud to travel from Miami to Sarasota, FL at 12...

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1

I was left stranded with an infant in a town I didn't know 30 miles in the opposite direction from where I was actually...

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Florida Red Line Shuttle and SuperShuttle Latest Reviews

Recent published reviews
1.1

First and last time with Florida Red Line!
The only good thing about my trip was that it left on time. I didn’t know it w...

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No votes

Estimados señores (as)
Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline....

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No votes

On September 3 I waited for over an hour and a half to be picked up. I missed my flight out of Orlando airport. The...

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No votes

#3821906
My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early....

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Florida Red Line Shuttle and SuperShuttle Products and Services

Most reviewed product and services
  • Florida Red Line Shuttle Shuttle Service (4 reviews)
  • Florida Red Line Shuttle Vehicle Driver (2 reviews)
  • Supershuttle Shuttle Service (89 reviews)
  • Supershuttle Vehicle Driver (13 reviews)
  • Supershuttle Pick Up Service (4 reviews)