PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florida Red Line Shuttle and Shuttle2lax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florida Red Line Shuttle
Shuttle2lax

Florida Red Line Shuttle and Shuttle2lax Overview

Total reviews 12 25
Company responses 0 0
Issues resolved 1 0

Florida Red Line Shuttle and Shuttle2lax Consumer Ratings

Rank
47 out of 450 in Transport category
151 out of 450 in Transport category
Exchange, Refund and Cancellation Policy
24 in category
111 in category
Website
35 in category
85 in category
Customer service
18 in category
119 in category
Number of Destinations
37 in category
110 in category

Florida Red Line Shuttle and Shuttle2lax Rating Details

Exchange, Refund and Cancellation Policy
2.2 (6 reviews)
1 (8 reviews)
Reviewer's quote

I made three to four subsequent phone calls to Florida Red Line to request a refund of the $45 ticket. Although I was both professional and polite in my requests, I was rudely rebuffed each time and Florida Red Line refused to make the refund. In conclusion, Florida Red Line’s service is...

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...Checked the following day, says reservation cancelled, but will not let me print out a cancellation page. Took a screenshot with my phone ! Charges $5 cancellation fee! My reservation was for 3 months from now!..

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Website
2.7 (6 reviews)
1.8 (10 reviews)
Reviewer's quote

I bought a ticket in BusBud website to use in the Florida Red Line Shuttle, with the following itinerary: Departure: Miami (downtown) in the 340 Biscayne Blvd. Miami, FL 33132, Holiday Inn Hotel at 11:45 AM - Friday, November 28, 2014. Arrival: Punta Gorda in the 26570 Jones Loop Rd, Punta Gorda,...

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...The website provides only email to contact them. I sent two emails to contact them that we would be late; one from their website and one from my gmail. They did not reply...

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Customer service
2.5 (6 reviews)
1 (9 reviews)
Reviewer's quote

This was our first time using Florida Red Line Shuttle service. We usually use Cruise Connection by Escot, but they were unavailable this time of year for the day that we needed. I was nervous at first, because I had seen all of the bad reviews, but to be honest, we had no problem at all...

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...Hope your poor customer service was worth one more negative review to you. DONE! Karien Zachery..

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Number of Destinations
3 (5 reviews)
1.1 (7 reviews)
Reviewer's quote

First and last time with Florida Red Line!The only good thing about my trip was that it left on time. I didn’t know it was a VAN, I felt like I was about to sneak out of the country illegally.Because it was the most expensive ticket from my online options, ($50) I thought I will be in a big bus...

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I waited at the airport for an hour, the van never showed,no customer service phone number only get a recording. I see why. you text and email they don't respond in a timely manor...

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Florida Red Line Shuttle and Shuttle2lax Pros and Cons

Pros
  • Safety of the driving of the shuttle bus
  • Punctuality of the service
  • Professionalism of the driver
  • That we were picked up for return to lax
Cons
  • Bus never came and the phone number did not work
  • Didnt show up for pickup

Florida Red Line Shuttle and Shuttle2lax Most Positive Reviews

Top rated reviews
5

Once again I have used Florida Red Line and found them to be ontime, courteous, clean vehicle, and great driver. Highly...

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3.8

They changed pickup time 3 times, but driver was still late by 15 min. Their system doesn't work well.

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4.3

This was our first time using Florida Red Line Shuttle service. We usually use Cruise Connection by Escot, but they were...

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No votes

Florida Red Line Shuttle and Shuttle2lax Most Critical Reviews

Lowest rated reviews
1

I bought a ticket in BusBud website to use in the Florida Red Line Shuttle, with the following itinerary: Departure: Mia...

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1

In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen...

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1

DO NOT USE FLORIDA RED LINE. I purchased a $45 ticket on-line through BusBud to travel from Miami to Sarasota, FL at 12...

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1

I waited at the airport for an hour, the van never showed,no customer service phone number only get a recording. I see w...

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Florida Red Line Shuttle and Shuttle2lax Latest Reviews

Recent published reviews
1.1

First and last time with Florida Red Line!
The only good thing about my trip was that it left on time. I didn’t know it w...

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1.4

They cancelled my pickup 30 minutes before schedule and advised that I make other plans to LAX, claiming the driver didn...

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No votes

On September 3 I waited for over an hour and a half to be picked up. I missed my flight out of Orlando airport. The...

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1

Made the reservation for a private van for 7 people (including 2 kids) to be picked up at 8:50pm and I should say that...

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Florida Red Line Shuttle and Shuttle2lax Products and Services

Most reviewed product and services
  • Florida Red Line Shuttle Shuttle Service (4 reviews)
  • Florida Red Line Shuttle Vehicle Driver (2 reviews)
  • Shuttle2lax Shuttle Service (14 reviews)
  • Shuttle2lax Customer Care (4 reviews)
  • Shuttle2lax Vehicle Driver (1 review)