PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florence Scovel and The Bradford Exchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florence Scovel
The Bradford Exchange

Florence Scovel and The Bradford Exchange Overview

Total reviews
388
1080
Company responses
0
0
Issues resolved
2
8

The Bradford Exchange was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 1080 reviews. It is 692 reviews more than Florence Scovel received since Dec 29, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Florence Scovel customer support team and The Bradford Exchange customer service.

Florence Scovel and The Bradford Exchange Consumer Ratings

Rank
188 out of 1160 in Jewelry and Accessories category
107 out of 1160 in Jewelry and Accessories category
Customer service
137 in category
79 in category
Website
163 in category
117 in category
Exchange, Refund and Cancellation Policy
121 in category
66 in category

According to consumer ratings and reviews, The Bradford Exchange ranks 81 points higher in the Jewelry and Accessories category than Florence Scovel. People gave Florence Scovel 1.1 stars for Customer service criterion in Jewelry and Accessories category and it is 172 points higher than the worst rated brand in this category. At the same time, The Bradford Exchange was rated 1.7 stars for Customer service criterion in this category and it is 230 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that The Bradford Exchange has a higher rating than Florence Scovel. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Florence Scovel 1.2 stars and it is 61% greater than other in category. The Bradford Exchange however was rated 1.9 stars and it is 79% greater than other in category.

Florence Scovel and The Bradford Exchange Rating Details

Customer service
1.1 (153 reviews)
1.7 (341 reviews)
Reviewer's quote

Ordered bracelets for each granddaughter. I have seen no sign of them. The company says they were delivered...period. No details about where the items were left; no sign of the items.We have never had such an issue, and I think the company should do all in its power to solve this!Since they will...

PissedConsumer1690625

...Wonderful customer service..

Itati
Website
1.8 (138 reviews)
2.3 (304 reviews)
Reviewer's quote

I got a response because their shipping days are all over the place on their website and email, but didn't get one when I followed up. Tried calling their number and it says 'we're open during business hours (I called during them) and no chance to leave a message or be redirected. This site is a...

Brooklynn K

I must be blind but I cannot find a phone number on my bill or your website..

Florence B
Exchange, Refund and Cancellation Policy
1.2 (121 reviews)
1.9 (258 reviews)
Reviewer's quote

I ordered 4 Heated Thermal warm face masks from them on Dec. 26, 2018. Cant get a response back from them even though they have got my money. Cant get them to respond to emails and no one will aswer their phone. Everyone--DO NOT ORDER ANYTHING FROM THEM. THEY ARE A SCAM. PLEASE READ THEIR REVIEWS...

Keylee

Returned an item not ordered approximately 1 month ago and received no refund. Carlos ( emp. #377 ) issued refund...

Mehran

Florence Scovel and The Bradford Exchange Pros and Cons

Pros
  • Look of goods on website
  • Goods look good
  • Good service
  • Product
  • Unique items
  • Pretty products
Cons
  • Unresolved complaint
  • Lack of customer service
  • Ignored complaint
  • Customer service
  • Customer service attitude
  • Customer service follow up

Florence Scovel and The Bradford Exchange Most Positive Reviews

Top rated reviews
5

I placed an order on Nov 14th. Received my email stating it was shipped out. I still, to this day have not received...

5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

Florence Scovel and The Bradford Exchange Most Critical Reviews

Lowest rated reviews
1

Ordered bracelets and received order confirmation followed by a fake tracking number. Contacted them about it and they...

1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

Florence Scovel and The Bradford Exchange Latest Reviews

Recent published reviews
4.7

I ordered 3 bracelets and only received 2.. I was told the rest of my order would be sent to me.. would like to know...

Read all 388 reviews

Just trying to track my order

Read all 1080 reviews

Florence Scovel and The Bradford Exchange Products and Services

Most reviewed product and services
  • Florence Scovel Shipping Service (91 reviews)
  • Florence Scovel Bracelet (58 reviews)
  • Florence Scovel Necklace (28 reviews)
  • The Bradford Exchange Shipping Service (168 reviews)
  • The Bradford Exchange Ring (123 reviews)
  • The Bradford Exchange Customer Care (110 reviews)