PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florence Scovel and The Bradford Exchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florence Scovel
The Bradford Exchange

Florence Scovel and The Bradford Exchange Overview

Total reviews 406 1424
Company responses 0 0
Issues resolved 3 10

Florence Scovel and The Bradford Exchange Consumer Ratings

Rank
204 out of 851 in Jewelry and Accessories category
106 out of 851 in Jewelry and Accessories category
Customer service
142 in category
79 in category
Website
172 in category
116 in category
Exchange, Refund and Cancellation Policy
126 in category
67 in category
Product or Service Quality
145 in category
72 in category

Florence Scovel and The Bradford Exchange Rating Details

Customer service
1.1 (160 reviews)
1.7 (471 reviews)
Reviewer's quote

...Customer service is horrendous. No number to call. Now my sister and is out a gift and I have a broken bracelet that I paid for...

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No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run around and ending up nowhere! Try to e-mail them from their site and it won't even send because it keeps giving you an error msg. that your postal code should be 6 characters. No...

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Website
1.8 (143 reviews)
2.3 (416 reviews)
Reviewer's quote

I got a response because their shipping days are all over the place on their website and email, but didn't get one when I followed up. Tried calling their number and it says 'we're open during business hours (I called during them) and no chance to leave a message or be redirected. This site is a...

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Tried to order checks online, website EXTREMELY SLOW. Finally, got info placed into form, clicked on "continue" and order was blown away. Was able to retrieve order only to have the same thing happen...

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Exchange, Refund and Cancellation Policy
1.2 (126 reviews)
1.9 (361 reviews)
Reviewer's quote

...on 26th Nov2018 after many months of emails still have not received order, monies taken on above date, this morning have received email to contact FS for refund as they are unable to fulfil my order. Very Disappointed Customer. Contact with all has been unacceptable with automated messages sent?? Will not be ordering...

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...Im tired of the Bradford exchange they need to stop harassing me. Thanks for listening Dolly Canta..

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Product or Service Quality
1.4 (123 reviews)
2.1 (378 reviews)
Reviewer's quote

Ordered product 11/27/2018 received tracking that a label was printed in Buffalo, NY on 11/30/2018. Tracking states printed label does not guarantee receipt of product to be shipped. It's 12/18/2018 and there is no further tracking info for my order...

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...When you call customer service, after a 20 minute wait, they can't help and reference another number. The person there, after another wait, disconnects after speaking jiberish..

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Florence Scovel and The Bradford Exchange Pros and Cons

Pros
  • Look of goods on website
  • Goods look good
  • Good service
  • Unique items
  • Products are of good quaility
  • Product
Cons
  • Unresolved complaint
  • Poor customer service
  • Lack of customer service
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up

Florence Scovel and The Bradford Exchange Most Positive Reviews

Top rated reviews
5

I placed an order on Nov 14th. Received my email stating it was shipped out. I still, to this day have not received...

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5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

I bought a mother daughter bracelet for Christmas on Dec 24, I called them how I need this for my daughter as she is...

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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Florence Scovel and The Bradford Exchange Most Critical Reviews

Lowest rated reviews
1

Ordered bracelets and received order confirmation followed by a fake tracking number. Contacted them about it and they...

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1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

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1

I ordered 6 bracelets from this so called company also paid via pay pal so How do I stand...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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Florence Scovel and The Bradford Exchange Latest Reviews

Recent published reviews
1

Charged me but never sent product

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No votes

The reason Im going to cancel this order is because after Ive waited almost two months for it, I just got a notice from...

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1.2

I ordered two Three Sister pins. After my credit card had been charged, the package finally arrived. In it was only one...

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1

ordered on line two items Thomas Kinkade the star nativity and seasons golden lantern also Thomas kinkade ! your...

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Florence Scovel and The Bradford Exchange Products and Services

Most reviewed product and services
  • Florence Scovel Shipping Service (95 reviews)
  • Florence Scovel Bracelet (59 reviews)
  • Florence Scovel Necklace (29 reviews)
  • The Bradford Exchange Shipping Service (194 reviews)
  • The Bradford Exchange Ring (132 reviews)
  • The Bradford Exchange Customer Care (128 reviews)