PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Superjeweler and Florence Scovel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Superjeweler

Superjeweler

Has verified representatives
2.5
Superjeweler
Florence Scovel

Superjeweler and Florence Scovel Overview

Total reviews
154
399
Company responses
17
0
Issues resolved
3
2

Florence Scovel was first mentioned on PissedConsumer on Dec 29, 2014 and since then this brand received 399 reviews. It is 245 reviews more than Superjeweler received since Dec 30, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Superjeweler customer support team than with Florence Scovel customer service.

Superjeweler and Florence Scovel Consumer Ratings

Rank
71 out of 994 in Jewelry and Accessories category
195 out of 994 in Jewelry and Accessories category
Customer service
58 in category
138 in category
Website
82 in category
169 in category
Discounts and Special Offers
65 in category
123 in category

According to consumer ratings and reviews, Superjeweler ranks 124 points higher in the Jewelry and Accessories category than Florence Scovel. People gave Superjeweler 2 stars for Customer service criterion in Jewelry and Accessories category and it is 260 points higher than the worst rated brand in this category. At the same time, Florence Scovel was rated 1.1 stars for Customer service criterion in this category and it is 180 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Superjeweler has a higher rating than Florence Scovel. Regarding Discounts and Special Offers criterion, consumers gave Superjeweler 2.8 stars and it is 80% greater than other in category. Florence Scovel however was rated 1.9 stars and it is 61% greater than other in category.

Superjeweler and Florence Scovel Rating Details

Customer service
2 (73 reviews)
1.1 (157 reviews)
Reviewer's quote

Horrible customer service. He even had the audacity to say that other Jewelry stores will lie and bad mouth them because of their low prices and great quality!!! What??? The places I took the earrings to had never even heard of them!! They do giveaways alot and ALOT of ppl are big fans of that page...

Petra G

No way to contact customer service, only phone number. I ordered ur necklace, u have my past orders cause u sent me an email today notifying me of sales and I decided I wouldn't order from ur co. again...

Catherine A
Website
2.9 (71 reviews)
1.8 (141 reviews)
Reviewer's quote

They make you think your are getting something of high value at a great price with all the discounts and the fake descriptions & advertising on their Website. Don't believe it! They are sold me fake gems made of glass at rip-off prices. I am in the process of filing a formal complaint with the...

Harry A

I got a response because their shipping days are all over the place on their website and email, but didn't get one when I followed up. Tried calling their number and it says 'we're open during business hours (I called during them) and no chance to leave a message or be redirected. This site is a...

Brooklynn K
Discounts and Special Offers
2.8 (67 reviews)
1.9 (104 reviews)
Reviewer's quote

...I just hope i can keep getting exceptional deals on Jewelry fir my Special Girl!!..

Robert B

Ordered bracelets for each granddaughter. I have seen no sign of them. The company says they were delivered...period. No details about where the items were left; no sign of the items.We have never had such an issue, and I think the company should do all in its power to solve this!Since they will...

PissedConsumer1690625

Superjeweler and Florence Scovel Pros and Cons

Pros
  • Shipping
  • People
  • Warranty
  • Look of goods on website
  • Goods look good
  • Good service
Cons
  • Customer service
  • Way this company handles its business
  • Quality
  • Unresolved complaint
  • Lack of customer service
  • Ignored complaint

Superjeweler and Florence Scovel Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with this company. You get what you pay for. All items clearly state the clarity...

5

I placed an order on Nov 14th. Received my email stating it was shipped out. I still, to this day have not received...

Superjeweler and Florence Scovel Most Critical Reviews

Lowest rated reviews
1

I ordered a diamond ring from this company at a great price, never arrived, sent an e-mail, bizarre response saying the...

1

Ordered bracelets and received order confirmation followed by a fake tracking number. Contacted them about it and they...

Superjeweler and Florence Scovel Latest Reviews

Recent published reviews
1

I ordered a ring from SJ that I had seen on Brads Deals. Its been almost a month and I still havent gotten it. They are...

Read all 154 reviews

I have sent them 3 or 4 emails regarding my order of 6 grandmother to granddaughter bracelets in the amount of $76.15,...

Read all 399 reviews

Superjeweler and Florence Scovel Products and Services

Most reviewed product and services
  • Superjeweler Ring (34 reviews)
  • Superjeweler Shipping Service (27 reviews)
  • Superjeweler Necklace (8 reviews)
  • Florence Scovel Shipping Service (93 reviews)
  • Florence Scovel Bracelet (58 reviews)
  • Florence Scovel Necklace (28 reviews)