PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florence Scovel and Pictures On Gold as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pictures On Gold

Pictures On Gold

Has verified representatives
3.3
Florence Scovel
Pictures On Gold

Florence Scovel and Pictures On Gold Overview

Total reviews
388
203
Company responses
0
49
Issues resolved
2
3

Florence Scovel was first mentioned on PissedConsumer on Dec 29, 2014 and since then this brand received 388 reviews. It is 185 reviews more than Pictures On Gold received since May 15, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Florence Scovel customer support team and Pictures On Gold customer service.

Florence Scovel and Pictures On Gold Consumer Ratings

Rank
188 out of 1160 in Jewelry and Accessories category
37 out of 1160 in Jewelry and Accessories category
Customer service
137 in category
28 in category
Website
161 in category
49 in category
Product or Service Quality
141 in category
46 in category

According to consumer ratings and reviews, Pictures On Gold ranks 151 points higher in the Jewelry and Accessories category than Florence Scovel. People gave Florence Scovel 1.1 stars for Customer service criterion in Jewelry and Accessories category and it is 171 points higher than the worst rated brand in this category. At the same time, Pictures On Gold was rated 3.3 stars for Customer service criterion in this category and it is 280 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Pictures On Gold has a higher rating than Florence Scovel. Regarding Product or Service Quality criterion, consumers gave Florence Scovel 1.4 stars and it is 54% greater than other in category. Pictures On Gold however was rated 2.8 stars and it is 85% greater than other in category.

Florence Scovel and Pictures On Gold Rating Details

Customer service
1.1 (153 reviews)
3.3 (135 reviews)
Reviewer's quote

Ordered bracelets for each granddaughter. I have seen no sign of them. The company says they were delivered...period. No details about where the items were left; no sign of the items.We have never had such an issue, and I think the company should do all in its power to solve this!Since they will...

PissedConsumer1690625

I asked the rep on the phone if SHE would except this as a customer and then be told she had to pay the restocking fee and shipping(when they sent me a label) SHE even said NO! So why would you expect a customer to? The product DID NOT like the website. So it’s not my fault and I would like a FULL...

PissedConsumer1610140
Website
1.8 (138 reviews)
3.4 (129 reviews)
Reviewer's quote

I got a response because their shipping days are all over the place on their website and email, but didn't get one when I followed up. Tried calling their number and it says 'we're open during business hours (I called during them) and no chance to leave a message or be redirected. This site is a...

Brooklynn K

This is my first Time shopping off of their website and when I tell you everything was such a great experience for me the shipping was excellent I received it on time and in good packaging condition the picture I gave them went from a good picture to one of the best pictures of my kids that I’ve...

Tiara M
Product or Service Quality
1.4 (118 reviews)
2.8 (135 reviews)
Reviewer's quote

In early December, I ordered a silver monogramed bracelet with the initial "R".About 3 weeks later I received a package.Upon opening, I discovered the initial was an "L". After much back and forth and sending them a photo of the wrong item, they informed me I would receive a correct replacement. To...

Ginette

I ordered a pendant and the one a received was different than the one in the picture, after talking to multiple customer service reps, they agreed to pay the return shipping, but after they got the pendant back they refused to honour the shipping costs. this company does not stand behind their...

Jesse R

Florence Scovel and Pictures On Gold Pros and Cons

Pros
  • Look of goods on website
  • Goods look good
  • Good service
  • Entire ordering process and loved the finished product
  • Workmanship
  • Quality
Cons
  • Unresolved complaint
  • Lack of customer service
  • Ignored complaint
  • Cheap poor quality for expensive price
  • Poor customer service
  • Poor quality and worse customer service

Florence Scovel and Pictures On Gold Most Positive Reviews

Top rated reviews
5

I placed an order on Nov 14th. Received my email stating it was shipped out. I still, to this day have not received...

5

I am not sure why all the bad reviews. I understand things happen but I was shocked to see this. This company puts out...

Florence Scovel and Pictures On Gold Most Critical Reviews

Lowest rated reviews
1

Ordered bracelets and received order confirmation followed by a fake tracking number. Contacted them about it and they...

1

I ordered a "create your own pendent on gold with an engraved picture.
I received the pendent in the mail and the penden...

Florence Scovel and Pictures On Gold Latest Reviews

Recent published reviews
4.7

I ordered 3 bracelets and only received 2.. I was told the rest of my order would be sent to me.. would like to know...

Read all 388 reviews

They say call but im going to cut my losses and not buy from this business again. Found a chain that the pendent fits...

Read all 203 reviews

Florence Scovel and Pictures On Gold Products and Services

Most reviewed product and services
  • Florence Scovel Shipping Service (91 reviews)
  • Florence Scovel Bracelet (58 reviews)
  • Florence Scovel Necklace (28 reviews)
  • Pictures On Gold Locket (41 reviews)
  • Pictures On Gold Pendant (24 reviews)
  • Pictures On Gold Necklace (17 reviews)