PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florence Scovel and Pictures On Gold as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florence Scovel
Pictures On Gold

Florence Scovel and Pictures On Gold Overview

Total reviews 406 220
Company responses 0 49
Issues resolved 3 3

Florence Scovel and Pictures On Gold Consumer Ratings

Rank
204 out of 850 in Jewelry and Accessories category
42 out of 850 in Jewelry and Accessories category
Customer service
142 in category
27 in category
Website
172 in category
53 in category
Exchange, Refund and Cancellation Policy
126 in category
38 in category
Delivery Service
131 in category
31 in category

Florence Scovel and Pictures On Gold Rating Details

Customer service
1.1 (160 reviews)
3.1 (147 reviews)
Reviewer's quote

...Customer service is horrendous. No number to call. Now my sister and is out a gift and I have a broken bracelet that I paid for...

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I called customer service who issue you me a return label and then I had to go to the post office during this pandemic and have the chain sent back. I did request the white gold chain and am for a discount because not only was the chain sent their fault, but I could not even present the gift to the...

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Website
1.8 (143 reviews)
3.3 (143 reviews)
Reviewer's quote

I got a response because their shipping days are all over the place on their website and email, but didn't get one when I followed up. Tried calling their number and it says 'we're open during business hours (I called during them) and no chance to leave a message or be redirected. This site is a...

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...had to pay the restocking fee and shipping(when they sent me a label) SHE even said NO! So why would you expect a customer to? The product DID NOT like the website. So it’s not my fault and I would like a FULL...

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Exchange, Refund and Cancellation Policy
1.2 (126 reviews)
2.7 (126 reviews)
Reviewer's quote

...on 26th Nov2018 after many months of emails still have not received order, monies taken on above date, this morning have received email to contact FS for refund as they are unable to fulfil my order. Very Disappointed Customer. Contact with all has been unacceptable with automated messages sent?? Will not be ordering...

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...We are working on your refund. Working on it since May. This was after receiving the Locket in the pictures thats clearly dented...

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Delivery Service
1.3 (123 reviews)
3.4 (139 reviews)
Reviewer's quote

No way to contact customer service, only phone number. I ordered ur necklace, u have my past orders cause u sent me an email today notifying me of sales and I decided I wouldn't order from ur co. again...

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...Have called customer service several times with no result except additional frustration. HORRIBLE EXPERIENCE! Save yourself the frustration!..

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Florence Scovel and Pictures On Gold Pros and Cons

Pros
  • Look of goods on website
  • Goods look good
  • Good service
  • Entire ordering process and loved the finished product
  • Attention to detail
  • Workmanship
Cons
  • Unresolved complaint
  • Poor customer service
  • Lack of customer service
  • Cheap poor quality for expensive price
  • Poor customer service
  • Poor quality and worse customer service

Florence Scovel and Pictures On Gold Most Positive Reviews

Top rated reviews
5

I placed an order on Nov 14th. Received my email stating it was shipped out. I still, to this day have not received...

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5

I am not sure why all the bad reviews. I understand things happen but I was shocked to see this. This company puts out...

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5

I bought a mother daughter bracelet for Christmas on Dec 24, I called them how I need this for my daughter as she is...

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5

We had a wonderful experience with pictures in gold when they made a custom police star pendent for my daughters 30th bi...

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Florence Scovel and Pictures On Gold Most Critical Reviews

Lowest rated reviews
1

Ordered bracelets and received order confirmation followed by a fake tracking number. Contacted them about it and they...

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1

I ordered a "create your own pendent on gold with an engraved picture.
I received the pendent in the mail and the penden...

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1

I ordered 6 bracelets from this so called company also paid via pay pal so How do I stand...

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1

"THE WORST PLACE EVER TO TRY AND BUY SOMETHING! HERE'S THE ACTUAL BBB HISTORY FOR MY ON-GOING ORDEAL:

I purchased a loc...

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Florence Scovel and Pictures On Gold Latest Reviews

Recent published reviews
1

Charged me but never sent product

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No votes

My order was supposed to be shipped to a relative in time for her birthday, but was shipped to me instead. I contacted...

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1.2

I ordered two Three Sister pins. After my credit card had been charged, the package finally arrived. In it was only one...

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1

I contacted this company daily. 41 e mails all with the same lie. We are working on your refund. Working on it since...

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Florence Scovel and Pictures On Gold Products and Services

Most reviewed product and services
  • Florence Scovel Shipping Service (95 reviews)
  • Florence Scovel Bracelet (59 reviews)
  • Florence Scovel Necklace (29 reviews)
  • Pictures On Gold Locket (43 reviews)
  • Pictures On Gold Pendant (24 reviews)
  • Pictures On Gold Necklace (18 reviews)