PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Floor And Decor and Lumber Liquidators as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Floor And Decor
Lumber Liquidators

Floor And Decor and Lumber Liquidators Overview

Total reviews
77
301
Company responses
0
0
Issues resolved
1
3

Lumber Liquidators was first mentioned on PissedConsumer on Jan 6, 2010 and since then this brand received 301 reviews. It is 224 reviews more than Floor And Decor received since Aug 4, 2016. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Floor And Decor customer support team and Lumber Liquidators customer service.

Floor And Decor and Lumber Liquidators Consumer Ratings

Rank
24 out of 257 in Flooring and Tiling category
32 out of 257 in Flooring and Tiling category
Customer service
17 in category
21 in category
Value for money
11 in category
17 in category
Price Affordability
11 in category
22 in category

According to consumer ratings and reviews, Floor And Decor ranks 8 points higher in the Flooring and Tiling category than Lumber Liquidators. People gave Floor And Decor 1.4 stars for Customer service criterion in Flooring and Tiling category and it is 54 points higher than the worst rated brand in this category. At the same time, Lumber Liquidators was rated 1.3 stars for Customer service criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Floor And Decor has a higher rating than Lumber Liquidators. Regarding Price Affordability criterion, consumers gave Floor And Decor 3.1 stars and it is 85% greater than other in category. Lumber Liquidators however was rated 2.3 stars and it is 69% greater than other in category.

Floor And Decor and Lumber Liquidators Rating Details

Customer service
1.4 (50 reviews)
1.3 (119 reviews)
Reviewer's quote

...No customer service, no help, no manager called back. Nothing from this P. O...

Kuuipo

floor buckling lifting at the edges customer service basically said to kick rocks ..

peter m
Value for money
2.6 (40 reviews)
1.6 (53 reviews)
Reviewer's quote

...she says "order and pay for another one, return the damaged one for a credit" I said " what if I don't have money to buy another one. She says "I don't know what you can do then" REALLY????? Now on hold with corporate for 20 minutes. Good luck!!..

PissedConsumer1706348

...It has taken me two years to save money to do again..

PissedConsumer1361299
Price Affordability
3.1 (39 reviews)
2.3 (85 reviews)
Reviewer's quote

...a half an hour loading it for me and took me up to the check out to tell her the ones that were chipped and the open stock ones and made sure I got a great price. He renewed my faith in customer service. John, you're a great associate for Floor and Décor and I'm so happy I saw you that...

Francene L

...I was told I need to have someone come and price the job and get the specs...

DAVID D

Floor And Decor and Lumber Liquidators Pros and Cons

Pros
  • I havent met a pro there yet
  • Price and product
  • Most of their staff
  • Local store tried to be helpful
  • Salesman was nice but sold me a faulty product
  • Quality of wood
Cons
  • Poor customer service
  • Lying salesperson
  • Customer service
  • Customer service
  • Customer experience
  • Avoidance of responsibility

Floor And Decor and Lumber Liquidators Most Positive Reviews

Top rated reviews
5

My customer service rep was great I visited floor decor early morning in February 17 .I never thought I will be making...

4.7

My order was placed on Wed 3/20.
I paid $20 for overnight shipment.
FedEx Label generates 3/21 with delivery scheduled 3/2...

Floor And Decor and Lumber Liquidators Most Critical Reviews

Lowest rated reviews
1

Purchased bamboo flooring from Floor and Decor over a year ago shortly after install notice shrinking and cupping. Per...

1

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and...

Floor And Decor and Lumber Liquidators Latest Reviews

Recent published reviews
1

One of the managers, or "shift leads" named Tony blatenly lied to my face as he was training a new employee to run the...

Read all 77 reviews
1

floor buckling lifting at the edges customer service basically said to kick rocks ......im so pissed off not only to...

Read all 301 reviews

Floor And Decor and Lumber Liquidators Products and Services

Most reviewed product and services
  • Floor And Decor Flooring (14 reviews)
  • Floor And Decor Customer Care (8 reviews)
  • Floor And Decor Manager (7 reviews)
  • Lumber Liquidators Flooring (13 reviews)
  • Lumber Liquidators Laminate Flooring (11 reviews)
  • Lumber Liquidators Flooring Installation (9 reviews)