PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Floor And Decor and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Floor And Decor
Lowes

Floor And Decor and Lowes Overview

Total reviews
110
5691
Company responses
0
3
Issues resolved
1
58

Floor And Decor and Lowes Consumer Ratings

Rank
25 out of 209 in Flooring and Tiling category
70 out of 332 in Supermarkets and Malls category
Customer service
20 in category
78 in category
Product or Service Quality
16 in category
74 in category
Value for money
13 in category
63 in category
Exchange, Refund and Cancellation Policy
13 in category
52 in category

Floor And Decor and Lowes Rating Details

Customer service
1.4 (68 reviews)
1.4 (2150 reviews)
Reviewer's quote

I have use Floor & Decor for at least 3 projects at home, because it is close from home and there is variety of products, but their Customer Service is one of the WORST. I have a pending order for Step Nose that were supposed to be ready almost 7 days ago (after waiting for 21 days) and no news...

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...I went to the Customer Service desk and asked to speak with a manager. The manager did not want to speak to me. They sent the head cashier Stacy over to me...

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Product or Service Quality
1.7 (51 reviews)
1.9 (1687 reviews)
Reviewer's quote

...The service from that red hair middle-aged woman was not professional. The wait would not make me so upset to write a bad review. I understand sometimes things happen...

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...In addition, Lowes corporate has created a structure to insulate themselves from providing any customer service. You literally can't get anyone on the phone, especially at corporate. Based on the CEO's track record with JC Penney going out of business I can see Lowes is not far behind...

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Value for money
2.5 (51 reviews)
2.2 (1432 reviews)
Reviewer's quote

After spending so much money on this marble backsplash I was extremely disappointed. I called the store and explained what happened the manager told me I had to send in pictures and my receipt to submit a claim to the claims department. The claims department (Ebony Jackson a claims and escalation...

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...they didn't dig deep enought for post and some are lose!I simply want my money back!...

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Exchange, Refund and Cancellation Policy
1.6 (51 reviews)
2.1 (1470 reviews)
Reviewer's quote

I only received a partial refund for my delivery and he stated the best he could do was give me a discount on a future purchase. I had to pay my installers for Saturday, I missed work both on Saturday and Monday. Since the tile was not delivered as promised, my installers had to reschedule me for...

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...They did say they would refund our money. Well see if that happens. We plan on contacting the corporation...

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Floor And Decor and Lowes Pros and Cons

Pros
  • I havent met a pro there yet
  • Price and product
  • Most of your staff is excellent
  • Location
  • Product
  • Price
Cons
  • Poor customer service
  • Need major customer service improvement
  • Misrepresentation
  • Customer service
  • Customer service received
  • Service

Floor And Decor and Lowes Most Positive Reviews

Top rated reviews
5

My customer service rep was great I visited floor decor early morning in February 17 .I never thought I will be making...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

I purchased tile from you and you had Cross Island Flooring install it. My floor looks awful, there is grout all over...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Floor And Decor and Lowes Most Critical Reviews

Lowest rated reviews
1

Purchased bamboo flooring from Floor and Decor over a year ago shortly after install notice shrinking and cupping. Per...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

They made a mistake at check out when I got home I noticed and called they said come back tomorrow’s when I did they...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Floor And Decor and Lowes Latest Reviews

Recent published reviews
1

Pompano / Pembroke Pines locations have the worst leadership. Called and confirmed my arrival for an order I get there...

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1

I called Lowes Service last Friday (August 7, 2020) and scheduled a repair to my Maytag Washer. They scheduled it for...

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1

I bought the Vienna white oak aqua guard engineered hardwood and it stains like crazy. I swear there is no finish!!! My...

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No votes

I call trying to get help in appliances. During awaiting the rep to return with the answer to my question the call got...

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Floor And Decor and Lowes Products and Services

Most reviewed product and services
  • Floor And Decor Flooring (20 reviews)
  • Floor And Decor Customer Care (11 reviews)
  • Floor And Decor Manager (10 reviews)
  • Lowes Customer Care (539 reviews)
  • Lowes Delivery Service (364 reviews)
  • Lowes Manager (306 reviews)