PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Floor And Decor and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Floor And Decor
Home Depot

Floor And Decor and Home Depot Overview

Total reviews
98
2702
Company responses
0
0
Issues resolved
1
29

Floor And Decor and Home Depot Consumer Ratings

Rank
25 out of 208 in Flooring and Tiling category
65 out of 320 in Supermarkets and Malls category
Customer service
19 in category
74 in category
Value for money
13 in category
59 in category
Price Affordability
17 in category
59 in category
Product or Service Quality
16 in category
70 in category

Floor And Decor and Home Depot Rating Details

Customer service
1.5 (59 reviews)
1.5 (937 reviews)
Reviewer's quote

I've also attempted to contact customer service (in hopes of speaking with someone in charge who can document my problem) and after 9 minutes on hold, without ever speaking with anyone, I frustratingly gave up and ended my call. As general contractors, it is imperative we receive merchandise in...

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...Next week I'll go back to Lowes which is farther away but has had better customer service. I know with the Pandemic that these are difficult times. I work as a first responder and am VERY busy taking care of my patients...

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Value for money
2.6 (48 reviews)
2.3 (610 reviews)
Reviewer's quote

After spending so much money on this marble backsplash I was extremely disappointed. I called the store and explained what happened the manager told me I had to send in pictures and my receipt to submit a claim to the claims department. The claims department (Ebony Jackson a claims and escalation...

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...They couldn't even cancel the order or give my money back. Amazon and Walmart does not have this same problem with their logistics department. They have been able to easily make changes on items (especially when they haven't even shipped)...

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Price Affordability
3 (47 reviews)
2.6 (683 reviews)
Reviewer's quote

...a half an hour loading it for me and took me up to the check out to tell her the ones that were chipped and the open stock ones and made sure I got a great price. He renewed my faith in customer service. John, you're a great associate for Floor and Décor and I'm so happy I saw you that...

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...I was shocked and excited to find floors for this price so I ordered immediately. I knew it had to be a mistake but it's NOT my mistake nor should it be my problem. I should get what I paid for...

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Product or Service Quality
1.7 (46 reviews)
2 (747 reviews)
Reviewer's quote

...I've never seen or had a piece of flooring do this, very expensive product. I installed every piece of that flooring myself and I would have noticed if there was something wrong with it prior to install. Floor and decor will not respond to my emails...

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I called home depot customer service and waited on hold for 45min then pushed 1 to get a call back- being promised I wont lose my place in que by a recording. 4 hours pass and no call back (was the que that long?) So I call back and don't push 1 and wait 1 hr on hold listening to terribly looped...

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Floor And Decor and Home Depot Pros and Cons

Pros
  • I havent met a pro there yet
  • Price and product
  • Most of your staff is excellent
  • Location
  • Location of store
  • Service at the store
Cons
  • Poor customer service
  • Need major customer service improvement
  • Lying salesperson
  • Lack of customer service
  • Customer service
  • Poor customer service

Floor And Decor and Home Depot Most Positive Reviews

Top rated reviews
5

My customer service rep was great I visited floor decor early morning in February 17 .I never thought I will be making...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I purchased tile from you and you had Cross Island Flooring install it. My floor looks awful, there is grout all over...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Floor And Decor and Home Depot Most Critical Reviews

Lowest rated reviews
1

Purchased bamboo flooring from Floor and Decor over a year ago shortly after install notice shrinking and cupping. Per...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

They made a mistake at check out when I got home I noticed and called they said come back tomorrow’s when I did they...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Floor And Decor and Home Depot Latest Reviews

Recent published reviews
No votes

cannot get anyone on the phone to talk about order. terrible at store and online...clueless..om ho;d twice for over 45...

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3

Due to the Pandemic, I chose to order items online to have them delivered. After I paid, half the order was shipped to m...

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No votes

I purchased floors from you a year ago and I was offered a zero interest card for a year so I filled it out and was...

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1

Ordered bath tub and walls on May11. It was supposed to be delivered on May 27. Nothing delivered yet. When you call...

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Floor And Decor and Home Depot Products and Services

Most reviewed product and services
  • Floor And Decor Flooring (18 reviews)
  • Floor And Decor Manager (9 reviews)
  • Floor And Decor Customer Care (9 reviews)
  • Home Depot Customer Care (241 reviews)
  • Home Depot Delivery Service (174 reviews)
  • Home Depot Installation (164 reviews)