PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlipKey
VRBO

FlipKey and VRBO Overview

Total reviews
288
152
Company responses
0
0
Issues resolved
7
1

FlipKey was first mentioned on PissedConsumer on Mar 29, 2013 and since then this brand received 288 reviews. It is 136 reviews more than VRBO received since May 25, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with FlipKey customer support team than with VRBO customer service.

FlipKey and VRBO Consumer Ratings

Rank
53 out of 550 in Travel category
107 out of 667 in Travel Agencies category
Customer service
40 in category
88 in category
Website
43 in category
85 in category
Staff
38 in category
98 in category

FlipKey and VRBO Rating Details

Customer service
1.1 (122 reviews)
1.2 (74 reviews)
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

Donna B

Kim, I felt I had to contact you because I had no where else to turn since your customer service representative today would not let me turn in a financial grievance where I lost $ 416. 30 because VRBO approved a refund (not approved by me) of $ 416. 30 for a VRBO client Erik who stayed at my cabin...

Cathleen C
Website
1.7 (113 reviews)
2 (62 reviews)
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

Chenell

On the website (in my account) my booking appeared as Reserved so I've contacted the customer help on chat and the person who answered told me to call on a US phone number in order to get help. I've asked for a European Union number and he gave me a UK number. I've tried to call but that number was...

IONUT T
Staff
1.3 (101 reviews)
1.3 (53 reviews)
Reviewer's quote

...Some of their staff just don't know what they're talking about and some are just downright rude. They sent an email to one of my guests and attached correspondence they had sent to me - by mistake. ..

Embry

I stayed in a place in Gulf Shores Ala. The place was so filthy I had to leave. I asked for a refund on my service fee and taxes charged on the days I didn't stay and they refused. I asked for a refund on my insurance I didn't use and they refused.Wouldn't help at all. They said this is cleaning...

Deborah R

FlipKey and VRBO Pros and Cons

Pros
  • Old flipkey
  • Old practices
  • Ease of use of website
  • Variety
  • Online traffic
  • World wide advertisisng
Cons
  • Poor customer service
  • Website
  • Broken website
  • Way i was treated
  • Customer service and company policies
  • Way i was disrespected

FlipKey and VRBO Most Positive Reviews

Top rated reviews
4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

FlipKey and VRBO Most Critical Reviews

Lowest rated reviews
1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

FlipKey and VRBO Latest Reviews

Recent published reviews
1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

Read all 288 reviews

Gary W Reichard
Case number 24935012
Hotel absolutely filthy and disgusting.
We asked to talk to the hotel manager / manage...

Read all 152 reviews

FlipKey and VRBO Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)
  • Vrbo House Rental (22 reviews)
  • Vrbo Property Booking (20 reviews)
  • Vrbo Property Listing (19 reviews)