PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlipKey
VRBO

FlipKey and VRBO Overview

Total reviews 288 392
Company responses 0 0
Issues resolved 7 2

FlipKey and VRBO Consumer Ratings

Rank
58 out of 317 in Travel category
127 out of 577 in Travel Agencies category
Customer service
44 in category
100 in category
Website
48 in category
91 in category
Exchange, Refund and Cancellation Policy
31 in category
73 in category
Price Affordability
43 in category
123 in category

FlipKey and VRBO Rating Details

Customer service
1.1 (122 reviews)
1.2 (206 reviews)
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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You cant just edit a mistake, you can try to have it removed after speaking to someone from customer service where they pass it on to another dept. I then wanted to resubmit my review with the corrected info. The next day I was emailed to say they had erased the submitted review but I would not be...

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Website
1.7 (113 reviews)
1.9 (162 reviews)
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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...I went on the website- there were multiple prices for different dates. I picked the dates I needed and booked it. Thanks for any help you can give me...

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Exchange, Refund and Cancellation Policy
1.4 (76 reviews)
1.2 (184 reviews)
Reviewer's quote

...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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I paid them $500 for a subscription from my listing and its never gone live My listing has never gone live I have called Vrbo 15 times they never can fix it and they wont refund my money..

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Price Affordability
1.7 (71 reviews)
1.7 (155 reviews)
Reviewer's quote

...Joe who then said the next week was available but price was 4200. 00. This was after the season and holiday weekend in September...

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I was forced to find another place to stay (at a much higher price), and because Dusseldorf city is very crowded in this period (because of the boat show) I've only managed to find a location outside the city (that generated a lot of extra costs on transportation). On that evening I've contacted...

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FlipKey and VRBO Pros and Cons

Pros
  • Old flipkey
  • Old practices
  • Ease of use of website
  • Variety
  • Easy to find properties
  • Ease of use
Cons
  • Poor customer service
  • Website
  • Broken website
  • Poor customer service
  • Way i was treated
  • Refusal of refund

FlipKey and VRBO Most Positive Reviews

Top rated reviews
4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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5

Island Escapes (Jackie, Kaitlyn, and Sarah have worked tirelessly to make the house perfect! A couple of things worked o...

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FlipKey and VRBO Most Critical Reviews

Lowest rated reviews
1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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1

Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....

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FlipKey and VRBO Latest Reviews

Recent published reviews
1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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No votes

I booked an apartment in bagnoles de l'orne but had no information or able to contact the owner .
Case number #29077832
re...

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No votes

They called me and left a voicemail to respond to some email they supposedly sent. There is no email and I've never...

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5

Trip was canceled by the property owner due to property being damaged due to a hurricane. I requested info on...

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FlipKey and VRBO Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)
  • Vrbo Property Booking (53 reviews)
  • Vrbo Customer Care (47 reviews)
  • Vrbo House Rental (34 reviews)