PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HomeAway and FlipKey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HomeAway
FlipKey

HomeAway and FlipKey Overview

Total reviews 345 288
Company responses 0 0
Issues resolved 3 7

HomeAway and FlipKey Consumer Ratings

Rank
59 out of 317 in Travel category
58 out of 317 in Travel category
Customer service
45 in category
44 in category
Exchange, Refund and Cancellation Policy
39 in category
31 in category
Website
49 in category
48 in category
Price Affordability
45 in category
43 in category

HomeAway and FlipKey Rating Details

Customer service
1.1 (173 reviews)
1.1 (122 reviews)
Reviewer's quote

...The most frustrating part is the lack of customer service and the attitude of indifference exhibited by the people that answer the phone at HomeAway. When they can't resolve a problem, the rep states that they will have someone return the call. However, the return call is never received...

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...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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Exchange, Refund and Cancellation Policy
1.2 (154 reviews)
1.4 (76 reviews)
Reviewer's quote

... problem and an added frustration factor is the difficulty Owners have navigating this website!!! I am VERY UNHAPPY with your company and I believe you should refund my processing fee!....

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...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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Website
1.6 (137 reviews)
1.7 (113 reviews)
Reviewer's quote

I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconnected on the chat and finally getting connected to someone on the phone I have spent 2 hours trying to rectify this. I was told there was no booking for this person, and then I was...

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...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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Price Affordability
1.7 (106 reviews)
1.7 (71 reviews)
Reviewer's quote

Four weeks before we travel to France for my sons wedding we found out the property owner was not even renting his place out! HomeAway blamed the owner and gave us no help other than false promises! Had to seek private place at double the price, I spent two weeks “begging” for help!!!!..

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...Joe who then said the next week was available but price was 4200. 00. This was after the season and holiday weekend in September...

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HomeAway and FlipKey Pros and Cons

Pros
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
  • Old flipkey
  • Old practices
  • Ease of use of website
Cons
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve
  • Poor customer service
  • Website
  • Broken website

HomeAway and FlipKey Most Positive Reviews

Top rated reviews
5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

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4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

I recently made a reservation on Property ID HA-8VN903 1034079VB. Two days later the property manager informed me that t...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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HomeAway and FlipKey Most Critical Reviews

Lowest rated reviews
1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

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1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer...

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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HomeAway and FlipKey Latest Reviews

Recent published reviews
5

Hello I am a house manager and I was asked to cancel a reservation. The system however does not let me do so and it asks...

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1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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No votes

On 16 August the owner to a VRBO in Maui cancelled on me when I made a reservation for a two night stay (17-19 August) a...

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No votes

They called me and left a voicemail to respond to some email they supposedly sent. There is no email and I've never...

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HomeAway and FlipKey Products and Services

Most reviewed product and services
  • Homeaway Property Rental (65 reviews)
  • Homeaway Property Listing (45 reviews)
  • Homeaway Customer Care (45 reviews)
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)