PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and HomeAway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlipKey
HomeAway

FlipKey and HomeAway Overview

Total reviews
288
278
Company responses
0
0
Issues resolved
7
2

FlipKey was first mentioned on PissedConsumer on Mar 29, 2013 and since then this brand received 288 reviews. It is 10 reviews more than HomeAway received since Nov 22, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with FlipKey customer support team than with HomeAway customer service.

FlipKey and HomeAway Consumer Ratings

Rank
52 out of 550 in Travel category
53 out of 550 in Travel category
Customer service
40 in category
41 in category
Website
43 in category
44 in category
Staff
38 in category
40 in category

According to consumer ratings and reviews, FlipKey ranks 1 points higher in the Travel category than HomeAway. People gave FlipKey 1.1 stars for Customer service criterion in Travel category and it is 61 points higher than the worst rated brand in this category. At the same time, HomeAway was rated 1.1 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that FlipKey has a higher rating than HomeAway. Regarding Staff criterion, consumers gave FlipKey 1.3 stars and it is 62% greater than other in category. HomeAway however was rated 1.1 stars and it is 60% greater than other in category.

FlipKey and HomeAway Rating Details

Customer service
1.1 (122 reviews)
1.1 (136 reviews)
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

Donna B

...The customer service is poor and slow and has stated that they made the refund but 10 days later informed me they had a system problem and had made the refund. Still no sign of the refund. I am concerned that they are in financial trouble and this is the reason the refund has not arrived..

Andrew M
Website
1.7 (113 reviews)
1.6 (107 reviews)
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

Chenell

...Most consumers depend upon unbiased feedback, but this website won't publish reviews so it seems very shady and deceitful..

Karen A
Staff
1.3 (101 reviews)
1.1 (67 reviews)
Reviewer's quote

...Some of their staff just don't know what they're talking about and some are just downright rude. They sent an email to one of my guests and attached correspondence they had sent to me - by mistake. ..

Embry

Property owner cancelled my reservations after taking my money. I still havent received my complete refund. Called Vrbo. Its been over 7 business days and no refund. Im out nearly 500.00. They claim to be researching why I havent received my funds

Gaynor

FlipKey and HomeAway Pros and Cons

Pros
  • Old flipkey
  • Old practices
  • Ease of use of website
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
Cons
  • Poor customer service
  • Website
  • Broken website
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve

FlipKey and HomeAway Most Positive Reviews

Top rated reviews
4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

FlipKey and HomeAway Most Critical Reviews

Lowest rated reviews
1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

FlipKey and HomeAway Latest Reviews

Recent published reviews
1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

Read all 288 reviews
1

the property didnt exist, the owners number is invalid and customer care says they are trying to contact the owner for...

Read all 278 reviews

FlipKey and HomeAway Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)
  • Homeaway Property Rental (63 reviews)
  • Homeaway Property Listing (45 reviews)
  • Homeaway Customer Care (42 reviews)