PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and HomeAway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlipKey
HomeAway

FlipKey and HomeAway Overview

Total reviews 288 344
Company responses 0 0
Issues resolved 7 3

FlipKey and HomeAway Consumer Ratings

Rank
56 out of 320 in Travel category
57 out of 320 in Travel category
Customer service
44 in category
No votes
Website
46 in category
No votes
Exchange, Refund and Cancellation Policy
30 in category
No votes
Price Affordability
41 in category
No votes

FlipKey and HomeAway Rating Details

Customer service
1.1 (122 reviews)
No votes
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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...The most frustrating part is the lack of customer service and the attitude of indifference exhibited by the people that answer the phone at HomeAway. When they can't resolve a problem, the rep states that they will have someone return the call. However, the return call is never received...

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Website
1.7 (113 reviews)
No votes
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconnected on the chat and finally getting connected to someone on the phone I have spent 2 hours trying to rectify this. I was told there was no booking for this person, and then I was...

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Exchange, Refund and Cancellation Policy
1.4 (76 reviews)
No votes
Reviewer's quote

...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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...The apartment owner processed this cancellation and refund immediately. However, Im still waiting to have my money refunded into my MasterCard account. I am informed this can take 4 weeks? Not acceptable at all...

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Price Affordability
1.7 (71 reviews)
No votes
Reviewer's quote

...Joe who then said the next week was available but price was 4200. 00. This was after the season and holiday weekend in September...

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Four weeks before we travel to France for my sons wedding we found out the property owner was not even renting his place out! HomeAway blamed the owner and gave us no help other than false promises! Had to seek private place at double the price, I spent two weeks “begging” for help!!!!..

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FlipKey and HomeAway Pros and Cons

Pros
  • Old flipkey
  • Old practices
  • Ease of use of website
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
Cons
  • Poor customer service
  • Website
  • Broken website
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve

FlipKey and HomeAway Most Positive Reviews

Top rated reviews
4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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5

I recently made a reservation on Property ID HA-8VN903 103****VB. Two days later the property manager informed me that t...

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FlipKey and HomeAway Most Critical Reviews

Lowest rated reviews
1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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1

Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer...

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FlipKey and HomeAway Latest Reviews

Recent published reviews
1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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No votes

This woman booked a month ago she knew that we would not be here and we were not going to be in the house and she still...

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No votes

They called me and left a voicemail to respond to some email they supposedly sent. There is no email and I've never...

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5

Hello I am a house manager and I was asked to cancel a reservation. The system however does not let me do so and it asks...

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FlipKey and HomeAway Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Vacation Package Booking (21 reviews)
  • Homeaway Property Rental (65 reviews)
  • Homeaway Property Listing (45 reviews)
  • Homeaway Property Booking (40 reviews)