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Flipkey

Travel
  • 7 ISSUES RESOLVED
  • 264 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Old flipkey 10
  • Old practices 8
  • Ease of use of website 4
  • Website generates alot of inquiries 3
  • Number of inquiries i receive 3

Customers don't like

  • Poor customer service18
  • Website12
  • Broken website9
  • Mobile application6
  • Ownership communication restrictions3
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Homeaway

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 40 TOTAL REVIEWS
  • $90.9K CLAIMED LOSSES
  • $4.8K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Old model 1

Customers don't like

  • Failure to accept constructive challenge2
  • Property owners totally unaccountable to customers1
  • No refund1
  • Lack of site security1
  • Inept advisors1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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