PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and HomeAway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlipKey
HomeAway

FlipKey and HomeAway Overview

Total reviews
288
334
Company responses
0
0
Issues resolved
7
3

FlipKey and HomeAway Consumer Ratings

Rank
56 out of 315 in Travel category
57 out of 315 in Travel category
Customer service
41 in category
40 in category
Website
46 in category
49 in category
Exchange, Refund and Cancellation Policy
31 in category
37 in category
Price Affordability
43 in category
45 in category

FlipKey and HomeAway Rating Details

Customer service
1.1 (122 reviews)
1.1 (168 reviews)
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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...The most frustrating part is the lack of customer service and the attitude of indifference exhibited by the people that answer the phone at HomeAway. When they can't resolve a problem, the rep states that they will have someone return the call. However, the return call is never received...

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Website
1.7 (113 reviews)
1.7 (132 reviews)
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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...This is a scam prone website. Stay away!..

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Exchange, Refund and Cancellation Policy
1.4 (76 reviews)
1.2 (151 reviews)
Reviewer's quote

...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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...With Covid 19 being an issue I contacted the home owner and asked if I could get a refund. She said yes, so I waited for 3-4 weeks as per Homeaway's guidelines. After not hearing back for over a month, I contacted Homeaway and asked what the deal was...

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Price Affordability
1.7 (71 reviews)
1.7 (102 reviews)
Reviewer's quote

...Joe who then said the next week was available but price was 4200. 00. This was after the season and holiday weekend in September...

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Four weeks before we travel to France for my sons wedding we found out the property owner was not even renting his place out! HomeAway blamed the owner and gave us no help other than false promises! Had to seek private place at double the price, I spent two weeks “begging” for help!!!!..

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FlipKey and HomeAway Pros and Cons

Pros
  • Old flipkey
  • Old practices
  • Ease of use of website
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
Cons
  • Poor customer service
  • Website
  • Broken website
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve

FlipKey and HomeAway Most Positive Reviews

Top rated reviews
4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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5

I recently made a reservation on Property ID HA-8VN903 1034079VB. Two days later the property manager informed me that t...

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FlipKey and HomeAway Most Critical Reviews

Lowest rated reviews
1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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1

Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer...

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FlipKey and HomeAway Latest Reviews

Recent published reviews
1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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1

I recently cancelled a trip during April to Hot Springs, AR through Homeaway. With Covid 19 being an issue I contacted...

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No votes

They called me and left a voicemail to respond to some email they supposedly sent. There is no email and I've never...

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No votes

I rented a villa in Amarante Portugal for a family celebration and due to the worldwide pandemic have had to cancel...

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FlipKey and HomeAway Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)
  • Homeaway Property Rental (64 reviews)
  • Homeaway Property Listing (45 reviews)
  • Homeaway Customer Care (45 reviews)