PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Motion Furniture and Flexsteel Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Motion Furniture
Flexsteel Industries

Southern Motion Furniture and Flexsteel Industries Overview

Total reviews
477
119
Company responses
0
0
Issues resolved
0
3

Southern Motion Furniture and Flexsteel Industries Consumer Ratings

Rank
369 out of 1503 in Furniture and Decor category
406 out of 1503 in Furniture and Decor category
Product or Service Quality
324 in category
325 in category
Reliability
221 in category
247 in category
Value for money
346 in category
332 in category
Warranty
258 in category
237 in category

Southern Motion Furniture and Flexsteel Industries Rating Details

Product or Service Quality
1.3 (196 reviews)
1.3 (56 reviews)
Reviewer's quote

...Poor customer service from both Southern Motion and Exclusive. I'm getting ready to sue them both. Seriously...

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...How can Flexsteel forget to install a Bolt that holds the frame together? Is that Quality control? I am very dissatisfied with Flexsteel as a quality company..

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Reliability
1.4 (174 reviews)
1.3 (48 reviews)
Reviewer's quote

I have a recliner that the foot rest metal supports literally snapped. This is $1000 recliner.!The recliner is less than two years old.The manufacturer did send me the replacement parts so so far so good!

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Leather peels off warranty replaced once the new leather back is peeling againI paid $1,800.00 for this recliner at BF Myres Goodlettsville TNI understand this is bonded leather which is made in China

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Value for money
1.3 (174 reviews)
1.4 (53 reviews)
Reviewer's quote

...Save your money and do your research, but most of all try sitting in the recliner before making a purchase and find out if indeed the manufacturer and the retailer will stand behind their product..

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4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

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Warranty
1.3 (167 reviews)
1.4 (48 reviews)
Reviewer's quote

...told them that its out of warranty, sorry. I had purchased an extended warranty so the retailer is making good with a substantial store credit. I will not be buying another piece of Southern Comfort furniture...

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...Not warranty expired 12 months. Dealer will. Fix for $300..

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Southern Motion Furniture and Flexsteel Industries Pros and Cons

Pros
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
  • Used to be top quality
  • Nice looking furniture
  • Was told they where good
Cons
  • Quality
  • Poor quality
  • Inferior quality for the price
  • Quality of product does not live up to reputation
  • Poor resolution to complaint
  • Quality if product and customer service

Southern Motion Furniture and Flexsteel Industries Most Positive Reviews

Top rated reviews
5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

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3.3

i recently purchased a saford recliner flexsteel made. i hate this recliner it is so uncomfortable hurts my back and...

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5

The leather is peeling off of the corner of the couches we have a love seat, that reclines, and 3 seat couch. The...

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3.3

No answer at customer service number. Couldn't even leave a message.

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Southern Motion Furniture and Flexsteel Industries Most Critical Reviews

Lowest rated reviews
1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

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1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

I bought a leather couch, love seat, chair 5 years ago. My problem is we only use it about 3 times a year. We are an ol...

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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Southern Motion Furniture and Flexsteel Industries Latest Reviews

Recent published reviews
1

Ordered 2 custom covered power recliners and took delivery in December 2019. Had to practically beg the store to deliver...

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1

My leather Flexsteel sectional is splitting along each seam and the leather is actually peeling off. This cannot...

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No votes

If I could give zero stars, I would have. Purchased a Southern Motion sectional and some additional furniture besides...

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1

The Recliners on the showroom floor are built well, But when you order the same chair IT"S DIFFERENT , weaker and built...

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Southern Motion Furniture and Flexsteel Industries Products and Services

Most reviewed product and services
  • Southern Motion Furniture Recliner (162 reviews)
  • Southern Motion Furniture Sofa (130 reviews)
  • Southern Motion Furniture Loveseat (36 reviews)
  • Flexsteel Industries Recliner (36 reviews)
  • Flexsteel Industries Sofa (27 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)