PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexsteel Industries and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexsteel Industries
Southern Motion Furniture

Flexsteel Industries and Southern Motion Furniture Overview

Total reviews 126 481
Company responses 0 0
Issues resolved 3 0

Flexsteel Industries and Southern Motion Furniture Consumer Ratings

Rank
394 out of 1532 in Furniture and Decor category
388 out of 1532 in Furniture and Decor category
Product or Service Quality
328 in category
327 in category
Value for money
332 in category
347 in category
Customer service
214 in category
254 in category
Reliability
231 in category
224 in category

Flexsteel Industries and Southern Motion Furniture Rating Details

Product or Service Quality
1.3 (58 reviews)
1.3 (198 reviews)
Reviewer's quote

...middle section looks like junk too, and I bet the covers will look really very professional! We have had Flexsteel furniture in the past, and it used to be quality stuff. Now it is merely JUNK! 3 summers in (so 1-1/2 yrs. use) and we need a new...

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...Poor quality leather, didnt last 3 years before cracking and yes we conditioned the leather as instructed. Back to Lazy Boy and fabric!..

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Value for money
1.3 (55 reviews)
1.3 (176 reviews)
Reviewer's quote

4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

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...Save your money and do your research, but most of all try sitting in the recliner before making a purchase and find out if indeed the manufacturer and the retailer will stand behind their product..

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Customer service
1.5 (53 reviews)
1.4 (165 reviews)
Reviewer's quote

I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

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...Poor customer service from both Southern Motion and Exclusive. I'm getting ready to sue them both. Seriously...

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Reliability
1.3 (52 reviews)
1.4 (176 reviews)
Reviewer's quote

6 months and still no warranty motor shipped! Constantly have to follow up. I wouldnt buy a flexsteel item ever again!!!!!!

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After 6 months the right side recliner stopped working. After calling the place of purchase, they sent out a person to look at it. Upon turning the sofa over, he found that three or more electrical connections had actually melted and caught fire. He unplugged the complete sofa from the wall and...

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Flexsteel Industries and Southern Motion Furniture Pros and Cons

Pros
  • Was told they where good
  • Used to be top quality
  • Nice looking furniture
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
Cons
  • Quality of product does not live up to reputation
  • Quality if product and customer service
  • Poor resolution to complaint
  • Quality
  • Poor quality
  • Inferior quality for the price

Flexsteel Industries and Southern Motion Furniture Most Positive Reviews

Top rated reviews
5

The problem has been resolved.

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5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

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5

Live my chair! Worried about USB problem that the chair. I plugged my IPhone in to charge my phone and I woke up with a...

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5

The leather is peeling off of the corner of the couches we have a love seat, that reclines, and 3 seat couch. The...

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Flexsteel Industries and Southern Motion Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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1

I bought a leather couch, love seat, chair 5 years ago. My problem is we only use it about 3 times a year. We are an ol...

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Flexsteel Industries and Southern Motion Furniture Latest Reviews

Recent published reviews
1

6 months and still no warranty motor shipped! Constantly have to follow up. I wouldnt buy a flexsteel item ever...

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4.6

We purchased -2- power recliners with memory in Jan 2018. On Sept 10 one quit reclining which I determined was the...

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1

Same story as others, bought power reclining sofa, recliner and loveseat. All beautiful for a year and then fading...

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3.4

After 6 months the right side recliner stopped working. After calling the place of purchase, they sent out a person to...

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Flexsteel Industries and Southern Motion Furniture Products and Services

Most reviewed product and services
  • Flexsteel Industries Recliner (37 reviews)
  • Flexsteel Industries Sofa (28 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)
  • Southern Motion Furniture Recliner (163 reviews)
  • Southern Motion Furniture Sofa (130 reviews)
  • Southern Motion Furniture Loveseat (36 reviews)