PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexsteel Industries and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexsteel Industries
Southern Motion Furniture

Flexsteel Industries and Southern Motion Furniture Overview

Total reviews
104
464
Company responses
0
0
Issues resolved
2
0

Southern Motion Furniture was first mentioned on PissedConsumer on Aug 2, 2012 and since then this brand received 464 reviews. It is 360 reviews more than Flexsteel Industries received since Jun 19, 2015.

Flexsteel Industries and Southern Motion Furniture Consumer Ratings

Rank
373 out of 1894 in Furniture and Decor category
335 out of 1894 in Furniture and Decor category
Product or Service Quality
308 in category
306 in category
Customer service
207 in category
244 in category
Value for money
317 in category
337 in category

According to consumer ratings and reviews, Southern Motion Furniture ranks 38 points higher in the Furniture and Decor category than Flexsteel Industries. People gave Flexsteel Industries 1.3 stars for Product or Service Quality criterion in Furniture and Decor category and it is 236 points higher than the worst rated brand in this category. At the same time, Southern Motion Furniture was rated 1.3 stars for Product or Service Quality criterion in this category and it is 238 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Flexsteel Industries has a higher rating than Southern Motion Furniture. Regarding Value for money criterion, consumers gave Flexsteel Industries 1.4 stars and it is 58% worse than other in category. Southern Motion Furniture however was rated 1.3 stars and it is 62% worse than other in category.

Flexsteel Industries and Southern Motion Furniture Rating Details

Product or Service Quality
1.3 (49 reviews)
1.3 (191 reviews)
Reviewer's quote

...Had a problem and was told to look under the sofa for model # Label in large letters made in CHINA Leather is poor quality, bonded faux leather is worthless and flakes..

Joe C

...Not because the local furniture company was not helpful, but I never want another product from Southern Motion. Now what I am going to tell you makes no sense!!! I decided to build a platform 19" x 26" x 2" to set the rocker/recliner on. I ALWAYS felt it was to low to the floor...

Nuchem
Customer service
1.5 (45 reviews)
1.3 (160 reviews)
Reviewer's quote

I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

Donzell

...This is also not good customer service, they won't even come look at it. I would not recommend Southern Motion to anyone and will spread the word as much as I can..

Zigmund
Value for money
1.4 (44 reviews)
1.3 (165 reviews)
Reviewer's quote

4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

Ron J

...Do not waste your money on this company. You will not be happy..

Paul K

Flexsteel Industries and Southern Motion Furniture Pros and Cons

Pros
  • Used to be top quality
  • Nice looking furniture
  • Was told they where good
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
Cons
  • Quality of product does not live up to reputation
  • Poor resolution to complaint
  • Quality if product and customer service
  • Quality
  • Poor quality
  • Inferior quality for the price

Flexsteel Industries and Southern Motion Furniture Most Positive Reviews

Top rated reviews
3.5

i recently purchased a saford recliner flexsteel made. i hate this recliner it is so uncomfortable hurts my back and...

5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

Flexsteel Industries and Southern Motion Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

Flexsteel Industries and Southern Motion Furniture Latest Reviews

Recent published reviews
1

I chased the furniture store for months for repair. No service.
I then contacted the repair center that they outsource to...

Read all 104 reviews
1

I bought a love seat and in a year the bonded leather began falling off and the cushions and springs collapsed. I could...

Read all 464 reviews

Flexsteel Industries and Southern Motion Furniture Products and Services

Most reviewed product and services
  • Flexsteel Industries Recliner (34 reviews)
  • Flexsteel Industries Sofa (24 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)
  • Southern Motion Furniture Recliner (158 reviews)
  • Southern Motion Furniture Sofa (128 reviews)
  • Southern Motion Furniture Loveseat (35 reviews)