PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexsteel Industries and Natuzzi as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexsteel Industries
Natuzzi

Flexsteel Industries and Natuzzi Overview

Total reviews
123
218
Company responses
0
118
Issues resolved
3
0

Flexsteel Industries and Natuzzi Consumer Ratings

Rank
412 out of 1512 in Furniture and Decor category
136 out of 1512 in Furniture and Decor category
Product or Service Quality
329 in category
298 in category
Value for money
336 in category
324 in category
Customer service
215 in category
257 in category
Reliability
255 in category
251 in category

Flexsteel Industries and Natuzzi Rating Details

Product or Service Quality
1.3 (57 reviews)
1.4 (75 reviews)
Reviewer's quote

...middle section looks like junk too, and I bet the covers will look really very professional! We have had Flexsteel furniture in the past, and it used to be quality stuff. Now it is merely JUNK! 3 summers in (so 1-1/2 yrs. use) and we need a new...

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Absolutely Horrible Customer Service. Which is somewhat sad considering they have beautiful furniture - however, NEVER will we buy anything from this Chicago Natuzzi store again. They are just ignorant to customer responses, requests and staying on top of orders! STAY AWAY..

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Value for money
1.3 (55 reviews)
1.5 (66 reviews)
Reviewer's quote

4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

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Lies after lies, after lies. Poor quality followed by poor service, they just don’t care. Say no more as it’s pointless, the only thing they are good at it is taking your money!

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Customer service
1.5 (53 reviews)
1.3 (76 reviews)
Reviewer's quote

I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

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...When called customer service they sent an inspector to look at the issue. He acknowledged the issue but said there was nothing they could do to repair the issue. Natuzzi then said that there was nothing further that they would do...

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Reliability
1.3 (49 reviews)
1.3 (70 reviews)
Reviewer's quote

Leather peels off warranty replaced once the new leather back is peeling againI paid $1,800.00 for this recliner at BF Myres Goodlettsville TNI understand this is bonded leather which is made in China

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I bought an expensive ($3000) recliner and in five years the plastic covering the mechanism has broken twice. Today a bolt stripped because it loosened and the chair has a severe tilt. They never heard of lock washers. I had had to tighten things several times. It is overpriced with poor quality in...

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Flexsteel Industries and Natuzzi Pros and Cons

Pros
  • Was told they where good
  • Used to be top quality
  • Nice looking furniture
  • Dissapointed
  • Design
  • Style
Cons
  • Quality of product does not live up to reputation
  • Quality if product and customer service
  • Poor resolution to complaint
  • Customer service
  • Quality of furniture
  • Response to the problem

Flexsteel Industries and Natuzzi Most Positive Reviews

Top rated reviews
3.3

i recently purchased a saford recliner flexsteel made. i hate this recliner it is so uncomfortable hurts my back and...

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5

My Husband and I purchased a sectional at the Galleria mall along with 2 recliner chairs , Tatiana was very nice and...

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3.3

No answer at customer service number. Couldn't even leave a message.

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5

Hi: When I contacted Pissed Consumer looking for a way to get parts for the Natuzzi chair they came up with ccook@natuzz...

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Flexsteel Industries and Natuzzi Most Critical Reviews

Lowest rated reviews
1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

We purchased a Couch about a year ago. I can not contact anyone from Natuzzi. Its like they dont want to call back. Had...

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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1

I bought the display a sofa and a TV unit at Natuzzi. After I paid them, the staff told us, "by the way, there is no gua...

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Flexsteel Industries and Natuzzi Latest Reviews

Recent published reviews
No votes

The bracket where the piston connects to the chair back is broken.

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3

Absolutely Horrible Customer Service. Which is somewhat sad considering they have beautiful furniture - however, NEVER...

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No votes

Finish is flaking off of my furniture.My reason for buying a Thor RV at over $250,000.00 price tag was in part due it...

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1

I bought an expensive ($3000) recliner and in five years the plastic covering the mechanism has broken twice. Today a...

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Flexsteel Industries and Natuzzi Products and Services

Most reviewed product and services
  • Flexsteel Industries Recliner (36 reviews)
  • Flexsteel Industries Sofa (28 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)
  • Natuzzi Sofa (114 reviews)
  • Natuzzi Furniture Set (14 reviews)
  • Natuzzi Recliner (8 reviews)