PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexsteel Industries and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexsteel Industries
Lazboy

Flexsteel Industries and Lazboy Overview

Total reviews 211 1432
Company responses 0 434
Issues resolved 3 21

Flexsteel Industries and Lazboy Consumer Ratings

Rank
540 out of 2284 in Furniture and Decor category
385 out of 2284 in Furniture and Decor category
Value for money
559 in category
518 in category
Customer service
400 in category
401 in category
Product or Service Quality
527 in category
492 in category
Reliability
453 in category
380 in category

Flexsteel Industries and Lazboy Rating Details

Value for money
1.4
(92 reviews)
1.5
(539 reviews)
Reviewer's quote

We were in the market for new living room furniture. Flexsteel was HIGHLY recommended. We ordered a reclining sofa and chair and a half. Within 4 months, the back cushions are all lumpy, the sofa is uneven between sections, a definite wear pattern already exists, and the fabric on the back of the...

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Which they did, looking at the receipt they gave to me, I was only going to get a credit for a certain amount of money which was about $300. 00 lower than what I paid for the chair. What you need to do is complain to your credit card company, the BBB and or the Attorney General's office in your...

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Customer service
1.4
(91 reviews)
1.4
(614 reviews)
Reviewer's quote

...They told us the customer service number was not for customers, only for retailers carrying their products. Absolutely no help. We called the retailer...

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..., about the customer service and the nonexistent communication. I also mailed a copy to the store manager as a professional courtesy, so he would not be blindsided when he heard about the letter. Not only that, but I asked the manager if he received the letter...

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Product or Service Quality
1.3
(90 reviews)
1.4
(572 reviews)
Reviewer's quote

WE CONTACTED THE FURNITURE STORE THAT WE PURCHASED THE COUCH FROM, THE STORE OWNER SUGGESTED WE CONTACT FLEXSTEEL DIRECTLY SINCE HE NO LONGER CARRIES THEIR PRODUCTS. WE CONTACTED FLEXSTEEL CUSTOMER CARE OF WHICH THEY TRANSFERRED US TO PARTS AND SERVICE. THE LADY WAS EXTREMELY RUDE AND SAID THAT THE...

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...My disappointment with the quality control department at Lazy-boy could not be measured. Someone at Lazy-boy should have seen the problem with the love seat before shipment. Several weeks later, the repair guy came and looked at the set...

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Reliability
1.2
(88 reviews)
1.4
(557 reviews)
Reviewer's quote

We just got done paying off this furniture. The grey, supposed leather, is faded and cracking on the rocker, couch and loveseat. Would not recommend buying, I really don't think it's actual leather. This was expensive and is total junk.

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My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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Flexsteel Industries and Lazboy Pros and Cons

Pros
  • Was told they where good
  • Used to be top quality
  • Nice looking furniture
  • Used to be great furniture
  • Extremely dissappointed
  • Chair
Cons
  • Quality of product does not live up to reputation
  • Poor quality
  • Quality if product and customer service
  • Bad customer service
  • Not good quality
  • Poor quality

Flexsteel Industries and Lazboy Most Positive Reviews

Top rated reviews
5

Live my chair! Worried about USB problem that the chair. I plugged my IPhone in to charge my phone and I woke up with a...

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5

I was never mad at Lazyboy. I had a 30 year old pullout sofa bed that I used for company. It wont close. I finally...

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5

The problem has been resolved.

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Flexsteel Industries and Lazboy Most Critical Reviews

Lowest rated reviews
1

Purchased 2 matching Flexsteel recliners less than 3 years old.
Material split in one chair a metal spring in seat area b...

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1

I purchased a Lazyboy electric recliner for $1500 and have never been so upset with this POS. After using it for 2...

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1

We just got done paying off this furniture. The grey, supposed leather, is faded and cracking on the rocker, couch and...

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1

I placed an order with Lazy Boy in December 2016 for a sectional recliner and chair. Two week later they called and...

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Flexsteel Industries and Lazboy Latest Reviews

Recent published reviews
No votes

I have a motor home w/Flexsteel seating. It's pink. I detest pink. I want advice on how to change it to grey

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2

The air mattress of my sleeper/couch does not stay inflated. It deflats within an hour. I use this as my bed every night...

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1.3

The back and sides of the sofa and chair are vinyl and do not match the leather on the front. Its very obvious in...

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1

I purchased a power recliner in 2021 from Lazyboy with a serveco total protection with Pet 5 year warranty. Three years...

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