PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexsteel Industries and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexsteel Industries
Lazboy

Flexsteel Industries and Lazboy Overview

Total reviews 126 1164
Company responses 0 434
Issues resolved 3 15

Flexsteel Industries and Lazboy Consumer Ratings

Rank
394 out of 1531 in Furniture and Decor category
163 out of 1531 in Furniture and Decor category
Product or Service Quality
331 in category
313 in category
Value for money
335 in category
320 in category
Customer service
215 in category
237 in category
Reliability
232 in category
220 in category

Flexsteel Industries and Lazboy Rating Details

Product or Service Quality
1.3 (58 reviews)
1.4 (437 reviews)
Reviewer's quote

...middle section looks like junk too, and I bet the covers will look really very professional! We have had Flexsteel furniture in the past, and it used to be quality stuff. Now it is merely JUNK! 3 summers in (so 1-1/2 yrs. use) and we need a new...

Read full review

" So after 2 months the sofa mechanism broke (the service technician fixed that) and the two end cushions look as if they have collapsed, as well as one of the armrests on the sofa. It has caved in in the middle. I called on 8/31 and spoke with the store manager, Shane who informed me that they...

Read full review
Value for money
1.3 (55 reviews)
1.5 (403 reviews)
Reviewer's quote

4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

Read full review

...Buyer beware! This company will NOT respond to any issues once they have your money..

Read full review
Customer service
1.5 (53 reviews)
1.4 (467 reviews)
Reviewer's quote

I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

Read full review

...I bought the extended warranted, call customer service for a week and no one has called me back after leaving message after message their customer service is one of the worst in the business..

Read full review
Reliability
1.3 (52 reviews)
1.4 (428 reviews)
Reviewer's quote

6 months and still no warranty motor shipped! Constantly have to follow up. I wouldnt buy a flexsteel item ever again!!!!!!

Read full review

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

Read full review

Flexsteel Industries and Lazboy Pros and Cons

Pros
  • Was told they where good
  • Used to be top quality
  • Nice looking furniture
  • Extremely dissappointed
  • Chair
  • Used to be great furniture
Cons
  • Quality of product does not live up to reputation
  • Quality if product and customer service
  • Poor resolution to complaint
  • Bad customer service
  • Not good quality
  • Poor quality

Flexsteel Industries and Lazboy Most Positive Reviews

Top rated reviews
5

The problem has been resolved.

Read full review
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Read full review
5

Live my chair! Worried about USB problem that the chair. I plugged my IPhone in to charge my phone and I woke up with a...

Read full review
5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

Read full review

Flexsteel Industries and Lazboy Most Critical Reviews

Lowest rated reviews
1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

Read full review
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Read full review
1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

Read full review
1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

Read full review

Flexsteel Industries and Lazboy Latest Reviews

Recent published reviews
1

6 months and still no warranty motor shipped! Constantly have to follow up. I wouldnt buy a flexsteel item ever...

Read full review
2.2

The recliner after about 1 year broke and been in process to get it fixed for 10 months. Did receive reply from...

Read full review
1

Same story as others, bought power reclining sofa, recliner and loveseat. All beautiful for a year and then fading...

Read full review
No votes

I had had these recliners for about 7 yrs.... My husband and I both take care of my furniture and we were under the impr...

Read full review

Flexsteel Industries and Lazboy Products and Services

Most reviewed product and services
  • Flexsteel Industries Recliner (37 reviews)
  • Flexsteel Industries Sofa (28 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)
  • Lazboy Recliner (451 reviews)
  • Lazboy Sofa (209 reviews)
  • Lazboy Chair (71 reviews)