PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klaussner and Flexsteel Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klaussner
Flexsteel Industries

Klaussner and Flexsteel Industries Overview

Total reviews
49
106
Company responses
0
0
Issues resolved
1
2

Flexsteel Industries was first mentioned on PissedConsumer on Jun 19, 2015 and since then this brand received 106 reviews. It is 57 reviews more than Klaussner received since Nov 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Klaussner customer support team and Flexsteel Industries customer service.

Klaussner and Flexsteel Industries Consumer Ratings

Rank
322 out of 1895 in Furniture and Decor category
373 out of 1895 in Furniture and Decor category
Product or Service Quality
305 in category
309 in category
Staff
122 in category
247 in category
Warranty
175 in category
222 in category

According to consumer ratings and reviews, Klaussner ranks 51 points higher in the Furniture and Decor category than Flexsteel Industries. People gave Klaussner 1.3 stars for Product or Service Quality criterion in Furniture and Decor category and it is 239 points higher than the worst rated brand in this category. At the same time, Flexsteel Industries was rated 1.3 stars for Product or Service Quality criterion in this category and it is 235 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Klaussner has a higher rating than Flexsteel Industries. Regarding Warranty criterion, consumers gave Klaussner 1.6 stars and it is 68% greater than other in category. Flexsteel Industries however was rated 1.4 stars and it is 59% greater than other in category.

Klaussner and Flexsteel Industries Rating Details

Product or Service Quality
1.3 (14 reviews)
1.3 (51 reviews)
Reviewer's quote

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

Joycee O

...I will NEVER recommend this product to anyone, Yes I have pictures but I don't know how to put them on here..

Cheryllene T
Staff
2.4 (11 reviews)
1.7 (37 reviews)
Reviewer's quote

I ordered an Ottoman for my sectional sofa November 21st 2019. It took 4 weeks to receive it and it was the wrong size. The store I bought it from Discount City Furniture called the sale rep for the area , David Bridger for resolution. Its now 5 weeks later, January 13th 2020 and I still do not...

J U

I chased the furniture store for months for repair. No service.I then contacted the repair center that they outsource to. They charged me $120 to look at it. Then they told me it was $415 to restuff I seat on my couch.My warranty says I have to pay for labor. Flexsteel says the dont warranty parts...

Joe M
Warranty
1.6 (11 reviews)
1.4 (41 reviews)
Reviewer's quote

...The company said to me it's past the one year warranty and they won't stand by their product because it is beyond their warranty..

Tonda

...Called store said it was out of warranty and I should call Flexsteel. I did and they told me their lifetime warranty on springs only includes the ones that you sit on not the ones supporting your back. TYPICAL...

Samuel S

Klaussner and Flexsteel Industries Pros and Cons

Pros
  • Look of the furniture
  • To scream
  • Stain resistant and no fading of fabric
  • Used to be top quality
  • Nice looking furniture
  • Was told they where good
Cons
  • Warranty issues
  • Want take return on defective item
  • Uneven cushions
  • Quality of product does not live up to reputation
  • Poor resolution to complaint
  • Quality if product and customer service

Klaussner and Flexsteel Industries Most Positive Reviews

Top rated reviews
5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

3.5

i recently purchased a saford recliner flexsteel made. i hate this recliner it is so uncomfortable hurts my back and...

Klaussner and Flexsteel Industries Most Critical Reviews

Lowest rated reviews
1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

Klaussner and Flexsteel Industries Latest Reviews

Recent published reviews
1

I ordered an Ottoman for my sectional sofa November 21st 2019. It took 4 weeks to receive it and it was the wrong size....

Read all 49 reviews
1

Lift chair controller BURNED up and as of Dec. 26 2019 i can NOT contact anyone anywhere to get a replacement part. And...

Read all 106 reviews

Klaussner and Flexsteel Industries Products and Services

Most reviewed product and services
  • Klaussner Sofa (27 reviews)
  • Klaussner Recliner (2 reviews)
  • Flexsteel Industries Recliner (34 reviews)
  • Flexsteel Industries Sofa (24 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)