PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexsteel Industries and Klaussner as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexsteel Industries
Klaussner

Flexsteel Industries and Klaussner Overview

Total reviews
119
56
Company responses
0
0
Issues resolved
3
1

Flexsteel Industries and Klaussner Consumer Ratings

Rank
406 out of 1500 in Furniture and Decor category
350 out of 1500 in Furniture and Decor category
Product or Service Quality
326 in category
330 in category
Customer service
210 in category
142 in category
Warranty
239 in category
217 in category
Reliability
249 in category
370 in category

Flexsteel Industries and Klaussner Rating Details

Product or Service Quality
1.3 (56 reviews)
1.3 (16 reviews)
Reviewer's quote

...How can Flexsteel forget to install a Bolt that holds the frame together? Is that Quality control? I am very dissatisfied with Flexsteel as a quality company..

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...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

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Value for money
1.4 (53 reviews)
1.6 (10 reviews)
Reviewer's quote

4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

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...my first purchase, was promised the support would sustain and as little as it's been used, which yes a couch should be sat on, how I'm now having to invest money into a new one. There's an odd tear, I found underneath the left armrest cushion and can't imagine how that happened! This us the worst couch ever and I am so disappointed...

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Customer service
1.5 (52 reviews)
1.9 (11 reviews)
Reviewer's quote

I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

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Called the company and the customer service was terrible. The lady acted like she didn't have time for me. When speaking to the klaussner customer service rep all I could imagine was that the women I was speaking with was a hug fat bit** with a thick Carolina accent, who must hate her life, cause...

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Reliability
1.3 (48 reviews)
1 (12 reviews)
Reviewer's quote

Leather peels off warranty replaced once the new leather back is peeling againI paid $1,800.00 for this recliner at BF Myres Goodlettsville TNI understand this is bonded leather which is made in China

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We bought a 3 piece Jenny sectional from Klaussner. Since day one the seams began to fail, the back cushions crushed, the skirts slipped and the chaise bottom cushion constantly moved. The chaise was fixed when I attached velcro to the frame and to the bottom of the cushion, my local dealer paid...

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Flexsteel Industries and Klaussner Pros and Cons

Pros
  • Used to be top quality
  • Nice looking furniture
  • Was told they where good
  • Look of the furniture
  • Stain resistant and no fading of fabric
  • To scream
Cons
  • Quality of product does not live up to reputation
  • Poor resolution to complaint
  • Quality if product and customer service
  • Want take return on defective item
  • Received with damage and defective issues
  • Fabric defective

Flexsteel Industries and Klaussner Most Positive Reviews

Top rated reviews
3.3

i recently purchased a saford recliner flexsteel made. i hate this recliner it is so uncomfortable hurts my back and...

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5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

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3.3

No answer at customer service number. Couldn't even leave a message.

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3.8

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told...

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Flexsteel Industries and Klaussner Most Critical Reviews

Lowest rated reviews
1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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1

I have been trying for months to find a replacement slipcover for my Jenny Sofa from Klaussner. It's impossible...and...

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Flexsteel Industries and Klaussner Latest Reviews

Recent published reviews
1

My leather Flexsteel sectional is splitting along each seam and the leather is actually peeling off. This cannot...

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No votes

First email sent to you on 12 June 2020, We are sending this again in hopes you can respond as soon as possible to resol...

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1

The Recliners on the showroom floor are built well, But when you order the same chair IT"S DIFFERENT , weaker and built...

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2.2

I ordered and paid for a love seat through Sam's Company, and was told it would take
up to 60 days for delivery. Several...

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Flexsteel Industries and Klaussner Products and Services

Most reviewed product and services
  • Flexsteel Industries Recliner (36 reviews)
  • Flexsteel Industries Sofa (27 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)
  • Klaussner Sofa (28 reviews)
  • Klaussner Recliner (2 reviews)