PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Flexshopper as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexshopper

Flexshopper

Has Verified Representatives
2.1
Rent A Center
Flexshopper

Rent A Center and Flexshopper Overview

Total reviews
1864
324
Company responses
0
26
Issues resolved
6
3

Rent A Center and Flexshopper Consumer Ratings

Rank
72 out of 387 in Rentals category
346 out of 3050 in E-commerce category
Customer service
43 in category
252 in category
Product or Service Quality
37 in category
232 in category
Website
60 in category
408 in category
Exchange, Refund and Cancellation Policy
20 in category
249 in category

Rent A Center and Flexshopper Rating Details

Customer service
1.5 (419 reviews)
1.7 (186 reviews)
Reviewer's quote

...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

Read full review

Hello AGAIN! I had spoken to a customer service rep over a week ago and was told all this was complete!! My account online shows way over complete!! Please call me 607-279-6797 I have a screen shot of what it says online about my account. So fix this issue and stop trying to take money out of my...

Read full review
Product or Service Quality
1.9 (379 reviews)
2.1 (166 reviews)
Reviewer's quote

Customer service advised me to make a week payment and work with the store for an extension on my monthly payments, and if I have any issue after contacting the store an d making payment arrangements for an extension to call her back or customer service. Thank You..

Read full review

... package from flexshopper, because I was buying the camera and contents unseen i made sure to double check their return policy in case I wasn't happy with the product. I recieved my camera Canon T7i and the camera was wonderful! What wasnt wonderful was the rest of the package. The tripod was really light and flimsy and couldn't hold ...

Read full review
Website
2.2 (377 reviews)
2.1 (162 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

Read full review

...The website does not allow me to even see my account, how much I owe, banking information, nothing. This has been a terrible experience so far and I regret this purchase very much. I would not recommend at all..

Read full review
Exchange, Refund and Cancellation Policy
1.5 (372 reviews)
1.6 (166 reviews)
Reviewer's quote

...I would just like one refund of the two..

Read full review

...(first time) when i realized it was the wrong one, i emailed and spoke to a representative who told me "we wont charge you unless you have it, i sent your cancellation request to our cancellation department however it is not guaranteed. you will be emailed upon order cancellation. " BAM 2 days later i get an email saying it was...

Read full review

Rent A Center and Flexshopper Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • Easy to use
  • Product selection
  • Idea of renting to own
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Terrible customer service
  • Billing department
  • Fraudlant pratices

Rent A Center and Flexshopper Most Positive Reviews

Top rated reviews
5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

Read full review
5

I recently bought a new TV on Flexshopper and had a great experience - I was a bit skeptical but given that I didn't...

Read full review
5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

Read full review
5

I have no idea how Flex shopper can have so many bad reviews. My every interaction with them has been positive in the...

Read full review

Rent A Center and Flexshopper Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

Read full review
1

I spoke with flex shopper on the morning of october 14th 2016 and made arrangements with them to not charge my card from...

Read full review
1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

Read full review
1

I was declined when they say bad credit is ok liars don't shop here

Read full review

Rent A Center and Flexshopper Latest Reviews

Recent published reviews
2.5

Rude Manager
Payment issues
No working phone numbers

Read full review
No votes

Unable to pull up my info on website and cant find a clear cut way to make weekly payments?

Read full review
2.5

From day one store manager has been a complete jerk I call store he acts like I am someone else he keep calling me Jay...

Read full review
1

I had ordered a PS4 and controller for my grandson's. I told them I never received the controller for the PS4 and they...

Read full review

Rent A Center and Flexshopper Products and Services

Most reviewed product and services
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (167 reviews)
  • Rent A Center Account (82 reviews)
  • Flexshopper Customer Care (86 reviews)
  • Flexshopper Account (31 reviews)
  • Flexshopper Shipping Service (27 reviews)