PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexshopper and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexshopper

Flexshopper

Has Verified Representatives
2.1
Flexshopper
Rent A Center

Flexshopper and Rent A Center Overview

Total reviews 334 1870
Company responses 26 0
Issues resolved 3 6

Flexshopper and Rent A Center Consumer Ratings

Rank
354 out of 3127 in E-commerce category
69 out of 394 in Rentals category
Customer service
253 in category
43 in category
Price Affordability
492 in category
93 in category
Exchange, Refund and Cancellation Policy
270 in category
19 in category
Product or Service Quality
246 in category
37 in category

Flexshopper and Rent A Center Rating Details

Customer service
1.7 (193 reviews)
1.5 (422 reviews)
Reviewer's quote

Hello AGAIN! I had spoken to a customer service rep over a week ago and was told all this was complete!! My account online shows way over complete!! Please call me 607-279-6797 I have a screen shot of what it says online about my account. So fix this issue and stop trying to take money out of my...

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...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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Price Affordability
2.2 (178 reviews)
1.8 (357 reviews)
Reviewer's quote

what I have to rent a trailer to take it to UPS? I should have known better than to deal with a place like this, but the price was right and the fact they delivered way out here in the sticks I figured why not, I can pay it off within a month or two. I don't understand how a company lets their...

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...When ask to have the price reduced the mgr Daniel got smart and said there was nothing he could do, nor I. I would appreciate a response to this issue. Home #410-548-2383, cell#443-366-3156...

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Exchange, Refund and Cancellation Policy
1.6 (173 reviews)
1.5 (373 reviews)
Reviewer's quote

Finally she locates my item and assures me that I would be given a full refund for my payments and that my spending limit would be restored this was on Aug 27th, I was told I would be refunded in 3-5 business days. Today is Sept 2nd I still have no refund , they suspended my account and made me...

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I was supposed to have a to get refrigerator and no one called me and then the man was really rude and mean and nasty telling me to get a refund because I questioned the bad service and went into how long hes been an employee I think he should be fired I tried to deescalate and he got more and more...

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Product or Service Quality
2.1 (172 reviews)
1.9 (381 reviews)
Reviewer's quote

... package from flexshopper, because I was buying the camera and contents unseen i made sure to double check their return policy in case I wasn't happy with the product. I recieved my camera Canon T7i and the camera was wonderful! What wasnt wonderful was the rest of the package. The tripod was really light and flimsy and couldn't hold ...

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Customer service advised me to make a week payment and work with the store for an extension on my monthly payments, and if I have any issue after contacting the store an d making payment arrangements for an extension to call her back or customer service. Thank You..

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Flexshopper and Rent A Center Pros and Cons

Pros
  • Products they offer
  • Product selection
  • Idea of renting to own
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Terrible customer service
  • Billing department
  • Fraudlant pratices
  • Horrible customer service
  • Inability to work with me
  • Bad service

Flexshopper and Rent A Center Most Positive Reviews

Top rated reviews
5

I recently bought a new TV on Flexshopper and had a great experience - I was a bit skeptical but given that I didn't...

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5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

I have no idea how Flex shopper can have so many bad reviews. My every interaction with them has been positive in the...

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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Flexshopper and Rent A Center Most Critical Reviews

Lowest rated reviews
1

I spoke with flex shopper on the morning of october 14th 2016 and made arrangements with them to not charge my card from...

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1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

I was declined when they say bad credit is ok liars don't shop here

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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Flexshopper and Rent A Center Latest Reviews

Recent published reviews
2.8

Ordered the wrong size. Still haven't heard where to send back plus they tried to change me.

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1

They had nice price on a dryer I was looking for they say no longer taking clients

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1

They almost bankrupt me. Do not give your banking info to them

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1

I had special ordered. A. Full 4 pc bedroom set for my daughter and also a 4 pc twin bedroom set for my son 2 days...

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Flexshopper and Rent A Center Products and Services

Most reviewed product and services
  • Flexshopper Customer Care (86 reviews)
  • Flexshopper Account (31 reviews)
  • Flexshopper Shipping Service (28 reviews)
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (167 reviews)
  • Rent A Center Account (82 reviews)