PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlatRate Moving and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlatRate Moving

FlatRate Moving

Has Verified Representatives
1.1
Uhaul

Uhaul

1.5
FlatRate Moving
Uhaul

FlatRate Moving and Uhaul Overview

Total reviews
18
957
Company responses
0
0
Issues resolved
0
11

FlatRate Moving and Uhaul Consumer Ratings

Rank
124 out of 577 in Moving and Storage category
143 out of 1029 in Transportation and Logistics category
Customer service
163 in category
127 in category
Exchange, Refund and Cancellation Policy
135 in category
97 in category
Reliability
127 in category
84 in category
Turnaround Time
45 in category
97 in category

FlatRate Moving and Uhaul Rating Details

Customer service
1 (11 reviews)
1.3 (356 reviews)
Reviewer's quote

Appalling customer service and poor performing removalists. Paid a premium for air freight for a international moved (assured two week delivery) almost six week later goods arrived, poor communication throughout, no update on delay, still no compensation despite me having an empty rented house at...

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Losing two hours of my time, I had to call customer service to find that there was in fact a truck available at the original location I had requested. Having a 7. 5 hour drive back to SC and having lost 3 hours total of my time, I am beyond dissatisfied with the level of professionalism and...

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Exchange, Refund and Cancellation Policy
1 (10 reviews)
1.3 (276 reviews)
Reviewer's quote

We moved from Fort Lauderdale to Los Angeles area. Company gave a 14 business days window for move-in with 24 hours notice. I called as soon as we closed the house and begged them to deliver sooner but they said it was not possible. I just had to wait. Yet, they did not give us 24 hours notice and...

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Uhaul double charged me for one day and no one is confirming my refund . Customer service said this happened to Over 6,00 customers . Never renting from u haul again..

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Reliability
1 (9 reviews)
1.3 (304 reviews)
Reviewer's quote

FlatRate Moving moved me over a year ago. I have still not recovered from the damage they inflicted on me.FlatRate smashed or damaged all of my antique furniture, concealed the damage from me, leaving me to discover it the morning after the move, smashed or damaged many of my other possessions...

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Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Turnaround Time
1.8 (9 reviews)
1.4 (248 reviews)
Reviewer's quote

...MONEY/TIME WASTED!!!! NEVER USE!!!! HORRIBLE SERVICE!..

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I got a call an hour before my pickup time letting me know that the truck I reserved would not be available at the pickup location I reserved it at. When I asked about the $50 guarantee, I was told that it doesn't a place in the case. However, it was there as clear as day when I made my reservation...

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FlatRate Moving and Uhaul Pros and Cons

Pros
No votes
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Precision automotive ceres ca kayla
Cons
  • Run around
  • Poor customer service
  • Want to charge me for their mistakes
  • Customer service
  • Service
  • Constant mistakes

FlatRate Moving and Uhaul Most Positive Reviews

Top rated reviews
No votes
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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No votes
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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FlatRate Moving and Uhaul Most Critical Reviews

Lowest rated reviews
1

The New York City location is the worst. They lie to the customer's by creating a out of this work experience like...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

When I arranged this move with the coordinator in NY - who, by the way, was efficient and a pleasure to work with - I to...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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FlatRate Moving and Uhaul Latest Reviews

Recent published reviews
No votes

I would not recommend these people to anyone. The movers damaged a lot of my items and destroyed my walls. One of my...

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2

No number works to talk to u haul

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1

FlatRate Moving moved me over a year ago. I have still not recovered from the damage they inflicted on me.
FlatRate smash...

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1.3

Had my car all day and never got the hitch installed bad management and a liar!!!
Pass road Gulfport Mississippi

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FlatRate Moving and Uhaul Products and Services

Most reviewed product and services
  • Flatrate Moving Moving Service (11 reviews)
  • Flatrate Moving International Moving Service (1 review)
  • Flatrate Moving Long Distance Moving Service (1 review)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)