PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlatRate Moving and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlatRate Moving

FlatRate Moving

Has Verified Representatives
1.1
Uhaul

Uhaul

1.5
FlatRate Moving
Uhaul

FlatRate Moving and Uhaul Overview

Total reviews
18
961
Company responses
0
0
Issues resolved
0
11

FlatRate Moving and Uhaul Consumer Ratings

Rank
125 out of 578 in Moving and Storage category
148 out of 1036 in Transportation and Logistics category
Customer service
166 in category
131 in category
Exchange, Refund and Cancellation Policy
138 in category
101 in category
Reliability
131 in category
89 in category
Price Affordability
94 in category
125 in category

FlatRate Moving and Uhaul Rating Details

Customer service
1 (11 reviews)
1.3 (358 reviews)
Reviewer's quote

Appalling customer service and poor performing removalists. Paid a premium for air freight for a international moved (assured two week delivery) almost six week later goods arrived, poor communication throughout, no update on delay, still no compensation despite me having an empty rented house at...

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...After speaking to countless people I was promised my Ubix would ship 2 days ago, I just spoke to customer service its Wednesday my uboxes are still in Denver. None of the upper management has returned my calls. Complete run around with your company...

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Exchange, Refund and Cancellation Policy
1 (10 reviews)
1.3 (277 reviews)
Reviewer's quote

We moved from Fort Lauderdale to Los Angeles area. Company gave a 14 business days window for move-in with 24 hours notice. I called as soon as we closed the house and begged them to deliver sooner but they said it was not possible. I just had to wait. Yet, they did not give us 24 hours notice and...

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Uhaul double charged me for one day and no one is confirming my refund . Customer service said this happened to Over 6,00 customers . Never renting from u haul again..

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Reliability
1 (9 reviews)
1.3 (306 reviews)
Reviewer's quote

FlatRate Moving moved me over a year ago. I have still not recovered from the damage they inflicted on me.FlatRate smashed or damaged all of my antique furniture, concealed the damage from me, leaving me to discover it the morning after the move, smashed or damaged many of my other possessions...

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Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Price Affordability
1.2 (9 reviews)
1.7 (282 reviews)
Reviewer's quote

...All of our boxes were damaged - they piled boxes on top of boxes - furniture what ever it was no regard of label (Breakables/Fragile) - They quoted me a price on Blankets - then charged me more - This has been our worst moving experience - even day labors or non professional movers care more about our stuff than these guys!! Once they got paid they...

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...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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FlatRate Moving and Uhaul Pros and Cons

Pros
No votes
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Run around
  • Poor customer service
  • Want to charge me for their mistakes
  • Customer service
  • Service
  • Constant mistakes

FlatRate Moving and Uhaul Most Positive Reviews

Top rated reviews
No votes
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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No votes
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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FlatRate Moving and Uhaul Most Critical Reviews

Lowest rated reviews
1

The New York City location is the worst. They lie to the customer's by creating a out of this work experience like...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

When I arranged this move with the coordinator in NY - who, by the way, was efficient and a pleasure to work with - I to...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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FlatRate Moving and Uhaul Latest Reviews

Recent published reviews
No votes

I would not recommend these people to anyone. The movers damaged a lot of my items and destroyed my walls. One of my...

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1

My husband and I have called numerous times. We have spoke to managers etc. My biz is still in Denver. I was told my...

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1

FlatRate Moving moved me over a year ago. I have still not recovered from the damage they inflicted on me.
FlatRate smash...

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2

Because I have unpaid storage due to unemployment they have blacklisted me on an E-elert

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FlatRate Moving and Uhaul Products and Services

Most reviewed product and services
  • Flatrate Moving Moving Service (11 reviews)
  • Flatrate Moving International Moving Service (1 review)
  • Flatrate Moving Long Distance Moving Service (1 review)
  • Uhaul Truck Rental (309 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)