PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Flash Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Flash Seats

Vivid Seats and Flash Seats Overview

Total reviews
1460
18
Company responses
0
0
Issues resolved
28
0

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1460 reviews. It is 1442 reviews more than Flash Seats received since Aug 24, 2017.

Vivid Seats and Flash Seats Consumer Ratings

Rank
19 out of 258 in Tickets category
11 out of 258 in Tickets category
Customer service
18 in category
7 in category
Website
16 in category
10 in category
Exchange, Refund and Cancellation Policy
13 in category
2 in category

According to consumer ratings and reviews, Flash Seats ranks 8 points higher in the Tickets category than Vivid Seats. People gave Vivid Seats 1.2 stars for Customer service criterion in Tickets category and it is 53 points higher than the worst rated brand in this category. At the same time, Flash Seats was rated 1.9 stars for Customer service criterion in this category and it is 64 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Flash Seats has a higher rating than Vivid Seats. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Vivid Seats 1.1 stars and it is 82% greater than other in category. Flash Seats however was rated 2.2 stars and it is 97% greater than other in category.

Vivid Seats and Flash Seats Rating Details

Customer service
1.2 (825 reviews)
1.9 (7 reviews)
Reviewer's quote

...No live customer service. Fraudulent site. State attorney general here I come..

Mohammad

...It took me 2 days e-mailing customer support, sending as much info as needed. When the customer support worker finally felt like she solved my problem it was exactly what I e-mailed about in the first place. I know how to read...

Irene M
Website
1.7 (764 reviews)
2.2 (6 reviews)
Reviewer's quote

The website listed the map of the entire venue, not specifying each individual area of tickets available for purchase, and only offered general admission. As I had not gone to an event at this venue, this information led me to believe that general admission were the only tickets you were able to...

PissedConsumer1729710

I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I never had a account with either ticket agency, my tickets were transferred from my account into someone else FLASH SEATS account. FLASH SEATS did nothing to correct or explain how my...

PissedConsumer1091606
Exchange, Refund and Cancellation Policy
1.1 (751 reviews)
2.2 (6 reviews)
Reviewer's quote

...We tried to cancel and no one is there to answer, there is no help, no refund, no one to contact so you can dispute the charge and see if that helps. DO NOT USE THIS SITE;;..

Neida

I need to exchange my current seats for handicapp seats as i have recently had foot surgery..

Michelle R

Vivid Seats and Flash Seats Pros and Cons

Pros
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
  • Tickets avaiable
  • No email
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Horrible customer service
  • Can not call customer service and they do not respond to email

Vivid Seats and Flash Seats Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

5

I need to exchange my current seats for handicapp seats as i have recently had foot surgery.

Vivid Seats and Flash Seats Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

1

I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I...

Vivid Seats and Flash Seats Latest Reviews

Recent published reviews

Two developly disabled individuals purchased tickets they thought were going to be in Denver but turned out to be in...

Read all 1460 reviews

rockets tickets for 2/2/2020, they will not show up in my app for me to use.

Read all 18 reviews

Vivid Seats and Flash Seats Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (184 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)
  • Flash Seats Concert Ticket (5 reviews)
  • Flash Seats Customer Care (1 review)