PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Flash Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Flash Seats

Vivid Seats and Flash Seats Overview

Total reviews 1589 25
Company responses 0 0
Issues resolved 28 0

Vivid Seats and Flash Seats Consumer Ratings

Rank
21 out of 193 in Tickets category
37 out of 193 in Tickets category
Customer service
22 in category
14 in category
Website
16 in category
32 in category
Exchange, Refund and Cancellation Policy
18 in category
5 in category
Price Affordability
27 in category
8 in category

Vivid Seats and Flash Seats Rating Details

Customer service
1.2 (907 reviews)
1.3 (12 reviews)
Reviewer's quote

...I finally spoke with a customer service rep today. They quoted the 7 days bs. I asked for a supervisor...

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...Customer Service told me I have to wait until the concert happens to get my money thru EFT, but they received the money from the buyer and are using it to run their business..

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Website
1.6 (835 reviews)
1.4 (10 reviews)
Reviewer's quote

...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I never had a account with either ticket agency, my tickets were transferred from my account into someone else FLASH SEATS account. FLASH SEATS did nothing to correct or explain how my...

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Exchange, Refund and Cancellation Policy
1.1 (830 reviews)
1.4 (9 reviews)
Reviewer's quote

Bought tickets in February for a concert in August Covid-19 caused the cancellation of the concert vivid seat had a guarantee on those tickets only if it was cancelled which it was they were to refund all my money plus all fees. vivid changed this policy after the fact and now only offer a " future...

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Omg I been trying to get in contact with somebody but of course *** website I need my refund for 5 tickets I purchased for Houston rodeo..

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Price Affordability
1.4 (761 reviews)
2.1 (7 reviews)
Reviewer's quote

...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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mobile app not compatible with laptop- horrible customer service

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Vivid Seats and Flash Seats Pros and Cons

Pros
  • Zero things
  • No pros
  • It was easy to purchase tickets
  • Used to be easy
  • Tickets avaiable
  • No email
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Horrible customer service
  • Can not call customer service and they do not respond to email
  • List too long

Vivid Seats and Flash Seats Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I need to exchange my current seats for handicapp seats as i have recently had foot surgery.

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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No votes

Vivid Seats and Flash Seats Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

I have hockey tickets in Vegas. I have M.S. and am unable to travel. It took me 2 days e-mailing customer support,...

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Vivid Seats and Flash Seats Latest Reviews

Recent published reviews
1

Just like so many others reporting here. Vivid sent email notice of an event cancellation and specifying I had only 7...

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1

Omg I been trying to get in contact with somebody but of course *** website I need my refund for 5 tickets I purchased...

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1

Bought two tickets online in Dec. 2019 to see the Rockettes at Radio City Music Hall. We paid 189.00 a piece for third...

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No votes

We ordered 5 tickets to the Justin Bieber concert for August 14 at 7:00 and received an e mail stating the show was canc...

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Vivid Seats and Flash Seats Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (197 reviews)
  • Vivid Seats Event Ticket (82 reviews)
  • Vivid Seats Shipping Service (54 reviews)
  • Flash Seats Concert Ticket (5 reviews)
  • Flash Seats Event Ticket (2 reviews)
  • Flash Seats Houston Livestock Show And Rodeo Event Ticket (1 review)