PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Flash Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Flash Seats

Vivid Seats and Flash Seats Overview

Total reviews
1591
30
Company responses
0
0
Issues resolved
28
0

Vivid Seats and Flash Seats Consumer Ratings

Rank
23 out of 203 in Tickets category
21 out of 203 in Tickets category
Customer service
20 in category
8 in category
Website
16 in category
18 in category
Exchange, Refund and Cancellation Policy
17 in category
2 in category
Price Affordability
26 in category
8 in category

Vivid Seats and Flash Seats Rating Details

Customer service
1.2 (897 reviews)
1.5 (12 reviews)
Reviewer's quote

It is IMPOSSIBLE to speak to a live person when you call the customer service number. The "live Chat" is not a person and it is useless as well..

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...Customer Service told me I have to wait until the concert happens to get my money thru EFT, but they received the money from the buyer and are using it to run their business..

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Website
1.6 (829 reviews)
1.6 (11 reviews)
Reviewer's quote

...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I never had a account with either ticket agency, my tickets were transferred from my account into someone else FLASH SEATS account. FLASH SEATS did nothing to correct or explain how my...

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Exchange, Refund and Cancellation Policy
1.1 (819 reviews)
1.7 (10 reviews)
Reviewer's quote

I still have not gotten my refund and it has been over 2 weeks!..

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Took money for tickets to an event that has been cancelled due to covid 19 and will not refund money..

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Price Affordability
1.4 (752 reviews)
2.6 (7 reviews)
Reviewer's quote

...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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mobile app not compatible with laptop- horrible customer service

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Vivid Seats and Flash Seats Pros and Cons

Pros
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
  • Used to be easy
  • Tickets avaiable
  • No email
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Horrible customer service
  • Can not call customer service and they do not respond to email
  • List too long

Vivid Seats and Flash Seats Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I need to exchange my current seats for handicapp seats as i have recently had foot surgery.

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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3.6

They hung up on me

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Vivid Seats and Flash Seats Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

I have hockey tickets in Vegas. I have M.S. and am unable to travel. It took me 2 days e-mailing customer support,...

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Vivid Seats and Flash Seats Latest Reviews

Recent published reviews
No votes

Need to talk to a customer service agent

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1

Used Flash Seats to sell my tickets, due to COVID concert was postponed to a year from now. Customer Service told me I...

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1

You gave me credit with an expiration date.
I don't want credit I want my money back for the service I paid for that was...

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1

I know your documents say 14 days for a wire to go through but at least you should give me and exact date when I can exp...

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Vivid Seats and Flash Seats Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (208 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)
  • Flash Seats Concert Ticket (8 reviews)
  • Flash Seats Event Ticket (2 reviews)
  • Flash Seats Customer Care (1 review)