PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flash Seats and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flash Seats
Vivid Seats

Flash Seats and Vivid Seats Overview

Total reviews 25 1588
Company responses 0 0
Issues resolved 0 28

Flash Seats and Vivid Seats Consumer Ratings

Rank
21 out of 205 in Tickets category
22 out of 205 in Tickets category
Customer service
8 in category
21 in category
Website
17 in category
16 in category
Product or Service Quality
7 in category
16 in category
Exchange, Refund and Cancellation Policy
2 in category
17 in category

Flash Seats and Vivid Seats Rating Details

Customer service
1.5 (11 reviews)
1.2 (900 reviews)
Reviewer's quote

...Customer Service told me I have to wait until the concert happens to get my money thru EFT, but they received the money from the buyer and are using it to run their business..

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...Their customer service is a joke. This company has bad practices and uses instruments such as nonsensical promotions to prevent refunds..

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Website
1.6 (11 reviews)
1.6 (828 reviews)
Reviewer's quote

I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I never had a account with either ticket agency, my tickets were transferred from my account into someone else FLASH SEATS account. FLASH SEATS did nothing to correct or explain how my...

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...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Product or Service Quality
1.7 (10 reviews)
1.3 (696 reviews)
Reviewer's quote

...Very disappointed in your service and will not use your service again and will tell others about my experience with your consonant..

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...I don't want credit I want my money back for the service I paid for that was not delivered..

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Exchange, Refund and Cancellation Policy
1.8 (9 reviews)
1.1 (822 reviews)
Reviewer's quote

Took money for tickets to an event that has been cancelled due to covid 19 and will not refund money..

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My show was cancelled it says i have 7 days to request a refund verse a credit. Have tried 2 numbers and live chat. Can't get to any one to answer my question...

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Flash Seats and Vivid Seats Pros and Cons

Pros
  • Used to be easy
  • Tickets avaiable
  • No email
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
Cons
  • Horrible customer service
  • Can not call customer service and they do not respond to email
  • List too long
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Flash Seats and Vivid Seats Most Positive Reviews

Top rated reviews
5

I need to exchange my current seats for handicapp seats as i have recently had foot surgery.

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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3.6

They hung up on me

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Flash Seats and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I have hockey tickets in Vegas. I have M.S. and am unable to travel. It took me 2 days e-mailing customer support,...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Flash Seats and Vivid Seats Latest Reviews

Recent published reviews
1

Used Flash Seats to sell my tickets, due to COVID concert was postponed to a year from now. Customer Service told me I...

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No votes

They canceled our event and then sent an email notifying us that we would only get a credit unless we responded within...

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1

I know your documents say 14 days for a wire to go through but at least you should give me and exact date when I can exp...

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1

Vivid seats does not honor its commitment for refunds. Their customer service is a joke. This company has bad practices...

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Flash Seats and Vivid Seats Products and Services

Most reviewed product and services
  • Flash Seats Concert Ticket (6 reviews)
  • Flash Seats Event Ticket (2 reviews)
  • Flash Seats Customer Care (1 review)
  • Vivid Seats Concert Ticket (205 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)