Flash Seats vs Vivid Seats
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Flash Seats and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Flash Seats and Vivid Seats Overview
Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1447 reviews. It is 1431 reviews more than Flash Seats received since Aug 24, 2017.
Flash Seats and Vivid Seats Consumer Ratings
Rank
11
out of 268 in Tickets category
21
out of 268 in Tickets category
Customer service
7
in category
19
in category
Product or Service Quality
6
in category
14
in category
Exchange, Refund and Cancellation Policy
2
in category
13
in category
According to consumer ratings and reviews, Flash Seats ranks 10 points higher in the Tickets category than Vivid Seats.
People gave Flash Seats 1.9 stars for Customer service criterion in Tickets category and it is 64 points higher than the worst rated brand in this category.
At the same time, Vivid Seats was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Flash Seats has a higher rating than Vivid Seats.
Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Flash Seats 2.2 stars and it is 97% greater than other in category.
Vivid Seats however was rated 1.1 stars and it is 82% greater than other in category.
Flash Seats and Vivid Seats Rating Details
Reviewer's quote
...It took me 2 days e-mailing customer support, sending as much info as needed. When the customer support worker finally felt like she solved my problem it was exactly what I e-mailed about in the first place. I know how to read...
Irene M
He spent $550 on two tickets for seats that gave a worse show than I would have gotten from my couch, and the customer service rep assured my dad over and over again that these seats would be comparable, NOT even close!! Went from basically the best seats in the house to the worst seats in the...
Erica N
Product or Service Quality
Reviewer's quote
Have info on my tickets
Shakera
I did not get the tickets l ordered and paid for,the seats where nowhere near what l paid for and what was on rhe receipt,and l spent several hours over several days trying to resolve this,,,,they don’t care! Never got what l paid for.....Spending close to $300 on 2 concert tickets,l certainly...
Calla
Exchange, Refund and Cancellation Policy
Reviewer's quote
I need to exchange my current seats for handicapp seats as i have recently had foot surgery..
Michelle R
...Called customer support again when I got home and was told they may consider giving a refund. I'm done with Vivid seats. They won't be making any more $$$ off of me..
PissedConsumer1712808
Flash Seats and Vivid Seats Pros and Cons
Pros
- Tickets avaiable
- No email
- Zero things
- Availability of tickets
- One of the agents was very helpful
Cons
- Horrible customer service
- Can not call customer service and they do not respond to email
- Customer service
- Misrepresentation of sale
- Refund policy
Flash Seats and Vivid Seats Most Positive Reviews
Top rated reviews
I need to exchange my current seats for handicapp seats as i have recently had foot surgery.
The $90 fee was added after the was completed.
Its showed the total amount but who doubles checks the math of mutiple...
Flash Seats and Vivid Seats Most Critical Reviews
Lowest rated reviews
I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I...
I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...
Flash Seats and Vivid Seats Latest Reviews
Recent published reviews
I need to speak to someone now!!!!!!!!
Read all 16 reviews
I received a text stating an email had been sent to me with instructions on how to get the tickets to the 1975 concert...
Read all 1447 reviews
Flash Seats and Vivid Seats Products and Services
Most reviewed product and services
-
Flash Seats Concert Ticket
(4 reviews)
-
Flash Seats Customer Care
(1 review)
-
Vivid Seats Concert Ticket
(183 reviews)
-
Vivid Seats Customer Care
(126 reviews)
-
Vivid Seats Event Ticket
(79 reviews)
How would you compare Flash Seats vs Vivid Seats?
Flash Seats is worst, I purchased concert tickets thru the T-Mobile Arena website for Bruno Mars, First I had to create an account with VIVID SEATS, from what I understand "verified ticket sellers" (whatever that means?) use the services of VIVID SEATS to sell tickets, the sellers then transfer tickets to FLASH SEATS. What I don't understand is why are so many services involved?
(The venue website, Vivid Seats & Flash Seats)
ACCOUNTABILIY??
My tickets were delivered to my FLASH SEATS ACCOUNT (I had to create a flash seats account) Then 10 days later while my tickets were in my newly created FLASH SEATS account someone transferred my tickets from my FLASH SEATS account into someone else's FLASH SEATS account!
I have a record of who received my tickets, but FLASH SEATS couldn't tell me who transferred my tickets or who authorized the transfer my tickets? I have proof of my credit card purchase I've asked FLASH SEATS why can't they ask the person who received my tickets for their proof?