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Flash Seats

Tickets
  • 0 ISSUES RESOLVED
  • 1 TOTAL REVIEWS

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Vivid Seats

Tickets
  • 25 ISSUES RESOLVED
  • 1005 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $594 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Availability of tickets 7
  • It was easy to purchase tickets 6
  • One of the agents was very helpful 6
  • Ease of website 4
  • Seating options 4

Customers don't like

  • Customer service30
  • Misrepresentation of sale25
  • Refund policy22
  • Hidden fees17
  • Service12
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Anonymous
#1368391

Flash Seats is worst, I purchased concert tickets thru the T-Mobile Arena website for Bruno Mars, First I had to create an account with VIVID SEATS, from what I understand "verified ticket sellers" (whatever that means?) use the services of VIVID SEATS to sell tickets, the sellers then transfer tickets to FLASH SEATS.What I don't understand is why are so many services involved?

(The venue website, Vivid Seats & Flash Seats)

ACCOUNTABILIY??

My tickets were delivered to my FLASH SEATS ACCOUNT (I had to create a flash seats account) Then 10 days later while my tickets were in my newly created FLASH SEATS account someone transferred my tickets from my FLASH SEATS account into someone else's FLASH SEATS account!

I have a record of who received my tickets, but FLASH SEATS couldn't tell me who transferred my tickets or who authorized the transfer my tickets?I have proof of my credit card purchase I've asked FLASH SEATS why can't they ask the person who received my tickets for their proof?