PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flash Seats and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flash Seats
Vivid Seats

Flash Seats and Vivid Seats Overview

Total reviews
16
1447
Company responses
0
0
Issues resolved
0
28

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1447 reviews. It is 1431 reviews more than Flash Seats received since Aug 24, 2017.

Flash Seats and Vivid Seats Consumer Ratings

Rank
11 out of 268 in Tickets category
21 out of 268 in Tickets category
Customer service
7 in category
19 in category
Product or Service Quality
6 in category
14 in category
Exchange, Refund and Cancellation Policy
2 in category
13 in category

According to consumer ratings and reviews, Flash Seats ranks 10 points higher in the Tickets category than Vivid Seats. People gave Flash Seats 1.9 stars for Customer service criterion in Tickets category and it is 64 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Flash Seats has a higher rating than Vivid Seats. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Flash Seats 2.2 stars and it is 97% greater than other in category. Vivid Seats however was rated 1.1 stars and it is 82% greater than other in category.

Flash Seats and Vivid Seats Rating Details

Customer service
1.9 (7 reviews)
1.2 (821 reviews)
Reviewer's quote

...It took me 2 days e-mailing customer support, sending as much info as needed. When the customer support worker finally felt like she solved my problem it was exactly what I e-mailed about in the first place. I know how to read...

Irene M

He spent $550 on two tickets for seats that gave a worse show than I would have gotten from my couch, and the customer service rep assured my dad over and over again that these seats would be comparable, NOT even close!! Went from basically the best seats in the house to the worst seats in the...

Erica N
Product or Service Quality
2 (7 reviews)
1.3 (626 reviews)
Reviewer's quote

Have info on my tickets

Shakera

I did not get the tickets l ordered and paid for,the seats where nowhere near what l paid for and what was on rhe receipt,and l spent several hours over several days trying to resolve this,,,,they don’t care! Never got what l paid for.....Spending close to $300 on 2 concert tickets,l certainly...

Calla
Exchange, Refund and Cancellation Policy
2.2 (6 reviews)
1.1 (747 reviews)
Reviewer's quote

I need to exchange my current seats for handicapp seats as i have recently had foot surgery..

Michelle R

...Called customer support again when I got home and was told they may consider giving a refund. I'm done with Vivid seats. They won't be making any more $$$ off of me..

PissedConsumer1712808

Flash Seats and Vivid Seats Pros and Cons

Pros
  • Tickets avaiable
  • No email
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
Cons
  • Horrible customer service
  • Can not call customer service and they do not respond to email
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Flash Seats and Vivid Seats Most Positive Reviews

Top rated reviews
5

I need to exchange my current seats for handicapp seats as i have recently had foot surgery.

5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

Flash Seats and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

I purchased tickets for Bruno on the T-Mobile Arena website, Tickets went thru VIVID SEATS, then to FLASH SEATS, I...

1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

Flash Seats and Vivid Seats Latest Reviews

Recent published reviews

I need to speak to someone now!!!!!!!!

Read all 16 reviews

I received a text stating an email had been sent to me with instructions on how to get the tickets to the 1975 concert...

Read all 1447 reviews

Flash Seats and Vivid Seats Products and Services

Most reviewed product and services
  • Flash Seats Concert Ticket (4 reviews)
  • Flash Seats Customer Care (1 review)
  • Vivid Seats Concert Ticket (183 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)