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Wells Fargo vs Flagstar Bank
Wells Fargo vs Flagstar Bank
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Wells Fargo and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Wells Fargo and Flagstar Bank Overview
Total reviews |
1951
|
405
|
Company responses |
0 |
6 |
Issues resolved |
7 |
1 |
Wells Fargo and Flagstar Bank Consumer Ratings
Rank
592
out of 3938 in Financial Services category
281
out of 1246 in Banks category
Customer service
508
in category
243
in category
Product or Service Quality
495
in category
227
in category
Website
409
in category
214
in category
Reliability
462
in category
226
in category
Wells Fargo and Flagstar Bank Rating Details
Reviewer's quote
...I had to order another new card that is being sent to a wrong address, I suspect the address to be for the ECMO who is working as a customer service independent contractor of their home. You cannot trust the Customer service working independently for Wells Fargo anymore..
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...Be very aware, the company has no precise customer service information..
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Product or Service Quality
Reviewer's quote
My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under...
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Why would I pay them not to provide a service? If I've paid for my own insurance and have provided them proof of insurance, then they should lower my monthly payment to reflect the fact that I don't need them to hold my insurance payment in escrow. They certainly shouldn't CHARGE ME to have them...
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Reviewer's quote
The page on their website showing my home and mailing addresses is correct. The information Wells Fargo has shows my mailing address and home address as just the opposite and they don't allow my mailing address to be a home address which it is not. I now have no way to receive money or pay my bills...
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-Flagstars poor website design times you out before you can read the docs. They want you to use the site for documents to be uploaded to transfer but has limited memory. I sent too many docs for it to handle on the first submission and it did not notify me that I was over its capacity and it did...
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Reviewer's quote
...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...
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I was forced to endorse my Allstate claims check and send to Flagstar, my mortgage company. Twice you have sent a check and both times it has been returned "unable to locate". The first time didn't impact my finances but the second time, the bank teller said it was okay and the funds will be...
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Wells Fargo and Flagstar Bank Pros and Cons
Pros
- Nightmare
- No customer service
- Decent customer service
- Old mortgage company
- You can pay online
- Still looking for one
Cons
- Customer service
- Rude representatives
- Incompetant
- Horrible customer service
- Unethical practices
- Uneducated and condescending customer service
Wells Fargo and Flagstar Bank Most Positive Reviews
Top rated reviews
Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo...
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Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...
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Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and...
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He looked the check number up an found out that itโs not a areal check
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Wells Fargo and Flagstar Bank Most Critical Reviews
Lowest rated reviews
wells fargo bank when told about our situation they said they would be able to finance us. We did what we were told and...
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I was forced to endorse my Allstate claims check and send to Flagstar, my mortgage company. Twice you have sent a check...
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October of 2016. I paid off my credit card then lost it. When I got the replacement I noticed a charge for $200 that...
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I work for a very well know Insurance Company and had some dealing with Flagstar Bank for the first time this month. My...
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Wells Fargo and Flagstar Bank Latest Reviews
Recent published reviews
No votes
No drive thru and I am disabled. Someone tried to deposit money in my acct and I had to walk inside bank and wait for...
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No votes
My home burned down and I had to give my entire insurance check to Flagstar to rebuild. They lost the money by placing...
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7 yrs with Wells Fargo and already have 100 issues or complaints
Card was compromised by Wells Fargo employees called ECM...
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My house burned down in November. I sent in my claim check in April, they applied the funds to the wrong loan even...
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How would you compare Wells Fargo vs Flagstar Bank?
Terrible, and when all my finances become available I am leaving Flagstar.. I am also pissed with Wells Fargo, Been a customer of there's for yearssssss, didn't even get an option to move to a wells fargo branch that wasn't being sold.
All my money, loans and credit cards were at wells fargo, so I could transfer and pay bills with ease, now I cant pay my loan that got moved to flagstar, cant log in, cant pay my visa card and wells fargo, no money, flagstars charging me fees because I had 3 checks clear in one day, which they call multiple transactions and charged me 10 dollars.. accounts at flagstar that I don't even have a debit or credit card attached to it only checks, money is coming out of it, and they call right of descriptive withdrawal, and cant even tell me what its about.
I have a loan that got transferred to flagstar, cant pay it, money locked up, cant log in to the my loans portion of the website, cant pay my wells fargo credit card, cuz money got transferred to flagstar and Im locked out, wells fargo says ooops sorry for the hassle, but will not take away the fees and overages. I could go on and on and on