PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Flagstar Bank

Wells Fargo and Flagstar Bank Overview

Total reviews 1951 405
Company responses 0 6
Issues resolved 7 1

Wells Fargo and Flagstar Bank Consumer Ratings

Rank
592 out of 3938 in Financial Services category
281 out of 1246 in Banks category
Customer service
508 in category
243 in category
Product or Service Quality
495 in category
227 in category
Website
409 in category
214 in category
Reliability
462 in category
226 in category

Wells Fargo and Flagstar Bank Rating Details

Customer service
1.4
(538 reviews)
1.3
(97 reviews)
Reviewer's quote

...I had to order another new card that is being sent to a wrong address, I suspect the address to be for the ECMO who is working as a customer service independent contractor of their home. You cannot trust the Customer service working independently for Wells Fargo anymore..

Read full review

...Be very aware, the company has no precise customer service information..

Read full review
Product or Service Quality
1.5
(468 reviews)
1.4
(87 reviews)
Reviewer's quote

My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under...

Read full review

Why would I pay them not to provide a service? If I've paid for my own insurance and have provided them proof of insurance, then they should lower my monthly payment to reflect the fact that I don't need them to hold my insurance payment in escrow. They certainly shouldn't CHARGE ME to have them...

Read full review
Website
1.9
(450 reviews)
1.7
(78 reviews)
Reviewer's quote

The page on their website showing my home and mailing addresses is correct. The information Wells Fargo has shows my mailing address and home address as just the opposite and they don't allow my mailing address to be a home address which it is not. I now have no way to receive money or pay my bills...

Read full review

-Flagstars poor website design times you out before you can read the docs. They want you to use the site for documents to be uploaded to transfer but has limited memory. I sent too many docs for it to handle on the first submission and it did not notify me that I was over its capacity and it did...

Read full review
Reliability
1.4
(432 reviews)
1.3
(80 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Read full review

I was forced to endorse my Allstate claims check and send to Flagstar, my mortgage company. Twice you have sent a check and both times it has been returned "unable to locate". The first time didn't impact my finances but the second time, the bank teller said it was okay and the funds will be...

Read full review

Wells Fargo and Flagstar Bank Pros and Cons

Pros
  • Nightmare
  • No customer service
  • Decent customer service
  • Old mortgage company
  • You can pay online
  • Still looking for one
Cons
  • Customer service
  • Rude representatives
  • Incompetant
  • Horrible customer service
  • Unethical practices
  • Uneducated and condescending customer service

Wells Fargo and Flagstar Bank Most Positive Reviews

Top rated reviews
5

Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo...

Read full review
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

Read full review
5

Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and...

Read full review
5

He looked the check number up an found out that itโ€™s not a areal check

Read full review

Wells Fargo and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

wells fargo bank when told about our situation they said they would be able to finance us. We did what we were told and...

Read full review
1

I was forced to endorse my Allstate claims check and send to Flagstar, my mortgage company. Twice you have sent a check...

Read full review
1

October of 2016. I paid off my credit card then lost it. When I got the replacement I noticed a charge for $200 that...

Read full review
1

I work for a very well know Insurance Company and had some dealing with Flagstar Bank for the first time this month. My...

Read full review

Wells Fargo and Flagstar Bank Latest Reviews

Recent published reviews
No votes

No drive thru and I am disabled. Someone tried to deposit money in my acct and I had to walk inside bank and wait for...

Read full review
No votes

My home burned down and I had to give my entire insurance check to Flagstar to rebuild. They lost the money by placing...

Read full review
1

7 yrs with Wells Fargo and already have 100 issues or complaints
Card was compromised by Wells Fargo employees called ECM...

Read full review
1

My house burned down in November. I sent in my claim check in April, they applied the funds to the wrong loan even...

Read full review