PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Flagstar Bank

Wells Fargo and Flagstar Bank Overview

Total reviews 1644 371
Company responses 0 0
Issues resolved 1 1

Wells Fargo and Flagstar Bank Consumer Ratings

Rank
105 out of 749 in Banks category
129 out of 749 in Banks category
Customer service
103 in category
98 in category
Product or Service Quality
73 in category
74 in category
Website
84 in category
90 in category
Reliability
92 in category
80 in category

Wells Fargo and Flagstar Bank Rating Details

Customer service
1.3 (395 reviews)
1.3 (76 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

Read full review

...They do not know the meaning of customer service..

Read full review
Product or Service Quality
1.4 (346 reviews)
1.4 (67 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

Read full review

...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

Read full review
Website
1.9 (329 reviews)
1.8 (57 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

Read full review

Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

Read full review
Reliability
1.3 (304 reviews)
1.3 (60 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Read full review

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful.I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am...

Read full review

Wells Fargo and Flagstar Bank Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with

Wells Fargo and Flagstar Bank Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Read full review
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

Read full review
5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

Read full review
5

He looked the check number up an found out that it’s not a areal check

Read full review

Wells Fargo and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Read full review
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

Read full review
1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

Read full review
1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

Read full review

Wells Fargo and Flagstar Bank Latest Reviews

Recent published reviews
1

A check sent to be mailed was stolen (maybe out of our mailbox), altered, and deposited via ATM into an unauthorized...

Read full review
1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

Read full review
No votes

You are putting people in danger by allowing people in your bank with their face covered. Did you ever stop to think...

Read full review
No votes

I am staying in Hawaii for a week but my card is decline

Read full review

Wells Fargo and Flagstar Bank Products and Services

Most reviewed product and services
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)