PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Has Verified Representatives
1.4
Flagstar Bank
Wells Fargo

Flagstar Bank and Wells Fargo Overview

Total reviews 380 1691
Company responses 2 0
Issues resolved 1 2

Flagstar Bank and Wells Fargo Consumer Ratings

Rank
145 out of 763 in Banks category
116 out of 763 in Banks category
Customer service
112 in category
106 in category
Product or Service Quality
91 in category
82 in category
Reliability
102 in category
84 in category
Website
102 in category
88 in category

Flagstar Bank and Wells Fargo Rating Details

Customer service
1.3 (82 reviews)
1.3 (416 reviews)
Reviewer's quote

...They do not know the meaning of customer service..

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...Wells Fargo customer service continues to dismay. Update: Still no response from Wells Fargo. A total disregard for their customers...

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Product or Service Quality
1.4 (72 reviews)
1.4 (364 reviews)
Reviewer's quote

...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Although the service here is good and the employees are pleasant to work with, this branch (Bedford, VA) is closing on May 19th, 2021. Very disappointing! The next nearest branch is approximately 20 miles away. That's a 40 mile round trip just to go and do in person banking business..

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Reliability
1.3 (65 reviews)
1.3 (322 reviews)
Reviewer's quote

We have been trying to refinance for months and we kept gettingconflicting information about what FG needed from us to processour application - we went through the whole thing twice. I posteda BBB complaint and got a number to call which was just ageneric CS number, and no one ever called us back....

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Website
1.7 (63 reviews)
1.9 (345 reviews)
Reviewer's quote

-Flagstars poor website design times you out before you can read the docs. They want you to use the site for documents to be uploaded to transfer but has limited memory. I sent too many docs for it to handle on the first submission and it did not notify me that I was over its capacity and it did...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Flagstar Bank and Wells Fargo Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Customer service
  • Incompetant
  • Rudeness

Flagstar Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

He looked the check number up an found out that it’s not a areal check

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Flagstar Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Flagstar Bank and Wells Fargo Latest Reviews

Recent published reviews
1.1

We have been trying to refinance for months and we kept getting
conflicting information about what FG needed from us to p...

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No votes

Scram got my information I PayPal money from my account to scram $700 so I email PayPal to refund my money back the...

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1

Refinanced in Dec 2020. Our homeowners insurance was not affected by refi and policy remained in effect until April 2021...

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No votes

I PayPal money to scram and I email to PayPal to refund my money back so the scrams call me today if I dont call PayPal...

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