PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Wells Fargo

Flagstar Bank and Wells Fargo Overview

Total reviews
356
1569
Company responses
0
0
Issues resolved
1
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1569 reviews. It is 1213 reviews more than Flagstar Bank received since Dec 6, 2007.

Flagstar Bank and Wells Fargo Consumer Ratings

Rank
105 out of 1026 in Banks category
81 out of 1026 in Banks category
Customer service
92 in category
90 in category
Staff
94 in category
92 in category
Product or Service Quality
66 in category
59 in category

According to consumer ratings and reviews, Wells Fargo ranks 24 points higher in the Banks category than Flagstar Bank. People gave Flagstar Bank 1.3 stars for Customer service criterion in Banks category and it is 122 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wells Fargo has a higher rating than Wells Fargo. Regarding Product or Service Quality criterion, consumers gave Flagstar Bank 1.4 stars and it is 69% greater than other in category. Wells Fargo however was rated 1.4 stars and it is 72% greater than other in category.

Flagstar Bank and Wells Fargo Rating Details

Customer service
1.3 (68 reviews)
1.3 (367 reviews)
Reviewer's quote

Flagstar bank or mortgage have horrible customer service . Wait times on the phones are very long. If you have a insurance claim you jump thru hoops for them to endorse the check...

Nicole H

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Staff
1.4 (57 reviews)
1.4 (296 reviews)
Reviewer's quote

Flagstar bought my home mortgage loan from Freedom in 2018. They claim they had an insurance shortage, then in 2019 they attempted to pay taxes on my property even though I already paid. They added a $369.00 shortage fee, late fees and a tax shortage escrow account to my payments. I pay my own...

Daniel M

...We tolerate their problems with technology and turnover of staff with a patient attitude as we understand not everything in life can be perfect and instantaneous. We had a VP of Wells Fargo as a client in our business. I don't believe that she even realized that we were a customer of Wells Fargo...

PissedConsumer1186752
Product or Service Quality
1.4 (57 reviews)
1.4 (314 reviews)
Reviewer's quote

...Their customer service SUCKS! You will talk to five different people with five different answers and in the end, there will be NO RESOLUTION. DO NOT, under any circumstances, go with Flagstar Bank for a mortgage. Read the article: https://www...

Sandra F

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit...

PissedConsumer1617460

Flagstar Bank and Wells Fargo Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Horrible customer service
  • Customer service
  • Incompetant
  • Rude representatives

Flagstar Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Flagstar Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Flagstar Bank and Wells Fargo Latest Reviews

Recent published reviews
1

Flagstar bought my home mortgage loan from Freedom in 2018. They claim they had an insurance shortage, then in 2019...

Read all 356 reviews
1

Wells Fargo took money out of my account without my authorization. After hours on the phone and two visits to the bank...

Read all 1569 reviews

Flagstar Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (98 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (15 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)