PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Wells Fargo

Flagstar Bank and Wells Fargo Overview

Total reviews
360
1573
Company responses
0
0
Issues resolved
1
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1573 reviews. It is 1213 reviews more than Flagstar Bank received since Dec 6, 2007.

Flagstar Bank and Wells Fargo Consumer Ratings

Rank
107 out of 921 in Banks category
85 out of 921 in Banks category
Customer service
96 in category
93 in category
Staff
97 in category
92 in category
Product or Service Quality
67 in category
59 in category

According to consumer ratings and reviews, Wells Fargo ranks 22 points higher in the Banks category than Flagstar Bank. People gave Flagstar Bank 1.3 stars for Customer service criterion in Banks category and it is 118 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wells Fargo has a higher rating than Wells Fargo. Regarding Product or Service Quality criterion, consumers gave Flagstar Bank 1.4 stars and it is 69% greater than other in category. Wells Fargo however was rated 1.4 stars and it is 72% greater than other in category.

Flagstar Bank and Wells Fargo Rating Details

Customer service
1.3 (69 reviews)
1.3 (370 reviews)
Reviewer's quote

Flagstar bank or mortgage have horrible customer service . Wait times on the phones are very long. If you have a insurance claim you jump thru hoops for them to endorse the check...

Nicole H

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B
Staff
1.4 (60 reviews)
1.4 (298 reviews)
Reviewer's quote

From our last experience with trying to get our insurance check in 2018 to now, here we go again with Flagstar increasing our house payment almost $500 WITHOUT SO MUCH AS A LETTER or an email. This bank is among the worst among all mortgage lenders. As a 100% disabled veteran we are entitled to a...

Steven W

...We tolerate their problems with technology and turnover of staff with a patient attitude as we understand not everything in life can be perfect and instantaneous. We had a VP of Wells Fargo as a client in our business. I don't believe that she even realized that we were a customer of Wells Fargo...

PissedConsumer1186752
Product or Service Quality
1.4 (59 reviews)
1.4 (316 reviews)
Reviewer's quote

Our mortgage was sold to this supposedly bank but they are a credit and collection service. They sent man with plain clothes and just a runner to our home with an unsealed envelope that on the outside said Confidential but was not sealed so that meant he or anyone else could see what was inside...

PissedConsumer1742940

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445

Flagstar Bank and Wells Fargo Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Horrible customer service
  • Customer service
  • Incompetant
  • Rude representatives

Flagstar Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Flagstar Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Flagstar Bank and Wells Fargo Latest Reviews

Recent published reviews
1

From our last experience with trying to get our insurance check in 2018 to now, here we go again with Flagstar...

Read all 360 reviews
1

when i reported fraud i was informed all was well. two weeks later 10 business days i went in again and was informed...

Read all 1573 reviews

Flagstar Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (102 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (16 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)