PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Wells Fargo

Flagstar Bank and Wells Fargo Overview

Total reviews 371 1643
Company responses 0 0
Issues resolved 1 1

Flagstar Bank and Wells Fargo Consumer Ratings

Rank
128 out of 748 in Banks category
104 out of 748 in Banks category
Customer service
99 in category
106 in category
Product or Service Quality
74 in category
73 in category
Reliability
81 in category
93 in category
Website
90 in category
82 in category

Flagstar Bank and Wells Fargo Rating Details

Customer service
1.3 (76 reviews)
1.3 (395 reviews)
Reviewer's quote

...They do not know the meaning of customer service..

Read full review

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

Read full review
Product or Service Quality
1.4 (67 reviews)
1.4 (346 reviews)
Reviewer's quote

...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

Read full review

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

Read full review
Reliability
1.3 (60 reviews)
1.3 (304 reviews)
Reviewer's quote

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful.I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am...

Read full review

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Read full review
Website
1.8 (57 reviews)
1.9 (329 reviews)
Reviewer's quote

Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

Read full review

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

Read full review

Flagstar Bank and Wells Fargo Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Customer service
  • Incompetant
  • Rude representatives

Flagstar Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

Read full review
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Read full review
5

He looked the check number up an found out that it’s not a areal check

Read full review
5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

Read full review

Flagstar Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

Read full review
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Read full review
1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

Read full review
1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

Read full review

Flagstar Bank and Wells Fargo Latest Reviews

Recent published reviews
1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

Read full review
1

A check sent to be mailed was stolen (maybe out of our mailbox), altered, and deposited via ATM into an unauthorized...

Read full review
No votes

I am staying in Hawaii for a week but my card is decline

Read full review
No votes

You are putting people in danger by allowing people in your bank with their face covered. Did you ever stop to think...

Read full review

Flagstar Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)