PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Indymac Bank and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Indymac Bank
Flagstar Bank

Indymac Bank and Flagstar Bank Overview

Total reviews 335 370
Company responses 0 0
Issues resolved 0 1

Indymac Bank and Flagstar Bank Consumer Ratings

Rank
180 out of 739 in Banks category
121 out of 739 in Banks category
Discounts and Special Offers
158 in category
75 in category
Product or Service Quality
181 in category
70 in category
Customer service
203 in category
95 in category
Additional Fees
165 in category
96 in category

Indymac Bank and Flagstar Bank Rating Details

Discounts and Special Offers
1 (3 reviews)
1.4 (48 reviews)
Reviewer's quote

Is it too late to join the class action suit?I faxed Indy Mac/One West the correct paperwork for a HARP loan THIRTEEN TIMES and have confirmations, far before any deadline. They insisted they never received my near 30 page (per transmission) faxes.They drug it out for years. My father had a heart...

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A Special Assets VP Lori Steward was so toxic despite admitting she was only following marching orders that we decided to leave FSB at any cost. The President of our company even met with Sandro DiNello and asked for clarification as to why FSB would make such decisions and was advised that he...

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Product or Service Quality
1 (3 reviews)
1.4 (67 reviews)
Reviewer's quote

I applied for a loan modification with IndyMac after financial situation dramatic change due to husband's sudden death, and two other deaths, my Mom and 26 year old son. Jumped through all the hoops and waited. When I called IndyMac said they didn't get my application packet. Did it again, sent...

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...They do not know the meaning of customer service..

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Customer service
1 (2 reviews)
1.3 (76 reviews)
Reviewer's quote

We were notified by Green Tree Financial that the second mortgage which we took out in 2004 with IndyMac had a balloon payment due of $27,000. At no time were we ever told about a balloon payment on this loan, either at the time we took it out or before it was due. Had we known about this, we...

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...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Additional Fees
1 (2 reviews)
1.3 (40 reviews)
Reviewer's quote

No items

...00 shortage fee, late fees and a tax shortage escrow account to my payments. I pay my own taxes and insurance directly and only owe Principle and Interest to Flagstar. They refuse to remove the taxes and shortage they illegally tacked onto my account...

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Indymac Bank and Flagstar Bank Pros and Cons

Pros
  • We loved the service until the bank threw our loan under the bus
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
Cons
  • Misled us then forclosed
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with

Indymac Bank and Flagstar Bank Most Positive Reviews

Top rated reviews
No votes
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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No votes
5

He looked the check number up an found out that it’s not a areal check

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Indymac Bank and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

We were notified by Green Tree Financial that the second mortgage which we took out in 2004 with IndyMac had a balloon...

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1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

I applied for a loan modification with IndyMac after financial situation dramatic change due to husband's sudden death,...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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Indymac Bank and Flagstar Bank Latest Reviews

Recent published reviews
No votes

Indy Mac bank stole money from my escrow account for home owners insurance which I had the same company and they paid ou...

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No votes

I am staying in Hawaii for a week but my card is decline

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No votes

I am Writing to you because I had an account with Indy Mac Bank which you acquired and sent me a payoff statement...

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No votes

Hi! I went to a online work from home site promising to send fliers for you to mail from home.I have so far received 1...

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Indymac Bank and Flagstar Bank Products and Services

Most reviewed product and services
  • Indymac Bank Mortgage (3 reviews)
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (17 reviews)