PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Indymac Bank and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Indymac Bank
Flagstar Bank

Indymac Bank and Flagstar Bank Overview

Total reviews
335
364
Company responses
0
0
Issues resolved
0
1

Indymac Bank and Flagstar Bank Consumer Ratings

Rank
167 out of 709 in Banks category
105 out of 709 in Banks category
Discounts and Special Offers
150 in category
72 in category
Product or Service Quality
169 in category
59 in category
Additional Fees
159 in category
86 in category
Interest Rate
79 in category
68 in category

Indymac Bank and Flagstar Bank Rating Details

Discounts and Special Offers
1 (3 reviews)
1.4 (46 reviews)
Reviewer's quote

Is it too late to join the class action suit?I faxed Indy Mac/One West the correct paperwork for a HARP loan THIRTEEN TIMES and have confirmations, far before any deadline. They insisted they never received my near 30 page (per transmission) faxes.They drug it out for years. My father had a heart...

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A Special Assets VP Lori Steward was so toxic despite admitting she was only following marching orders that we decided to leave FSB at any cost. The President of our company even met with Sandro DiNello and asked for clarification as to why FSB would make such decisions and was advised that he...

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Product or Service Quality
1 (3 reviews)
1.4 (64 reviews)
Reviewer's quote

I applied for a loan modification with IndyMac after financial situation dramatic change due to husband's sudden death, and two other deaths, my Mom and 26 year old son. Jumped through all the hoops and waited. When I called IndyMac said they didn't get my application packet. Did it again, sent...

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...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Additional Fees
1 (2 reviews)
1.3 (39 reviews)
Reviewer's quote

No items

...00 shortage fee, late fees and a tax shortage escrow account to my payments. I pay my own taxes and insurance directly and only owe Principle and Interest to Flagstar. They refuse to remove the taxes and shortage they illegally tacked onto my account...

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Interest Rate
1.5 (2 reviews)
1.6 (43 reviews)
Reviewer's quote

My wife and I had 3 mortgages with IndyMac for Rental Properties. These loans were classified by them as commercial do to my request. When the mortgage crises began I was in constant contact with them. I requested mortgage modifications, I reminded them during my contacts with them that these...

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...i would get a 4% rate and refused to give me my truth in lending statement until the day before closing when they try to force me into an arm with a high interest rate. I walked away but the seller paid to buy down my rate from 6% arm to a 5% fixed. This was the beginning of my bad loan...

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Indymac Bank and Flagstar Bank Pros and Cons

Pros
  • We loved the service until the bank threw our loan under the bus
  • Old mortgage company
  • Mortgage side of company
Cons
  • Misled us then forclosed
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Horrible customer service

Indymac Bank and Flagstar Bank Most Positive Reviews

Top rated reviews
No votes
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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No votes
5

He looked the check number up an found out that it’s not a areal check

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Indymac Bank and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

We were notified by Green Tree Financial that the second mortgage which we took out in 2004 with IndyMac had a balloon...

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1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

I applied for a loan modification with IndyMac after financial situation dramatic change due to husband's sudden death,...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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Indymac Bank and Flagstar Bank Latest Reviews

Recent published reviews
No votes

Indy Mac bank stole money from my escrow account for home owners insurance which I had the same company and they paid ou...

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1.2

Have called, emailed for over a week to get a payoff statement of a HELOC we have with them for over a week. Account...

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No votes

I am Writing to you because I had an account with Indy Mac Bank which you acquired and sent me a payoff statement...

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2.9

Request for forbearance because of covid 19.

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Indymac Bank and Flagstar Bank Products and Services

Most reviewed product and services
  • Indymac Bank Mortgage (3 reviews)
  • Flagstar Bank Mortgage (107 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (16 reviews)