PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Fitness Connection Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Fitness Connection Usa

Planet Fitness and Fitness Connection Usa Overview

Total reviews 6113 275
Company responses 0 0
Issues resolved 33 0

Planet Fitness and Fitness Connection Usa Consumer Ratings

Rank
29 out of 332 in Fitness Centers category
62 out of 332 in Fitness Centers category
Customer service
44 in category
68 in category
Location
54 in category
75 in category
Product or Service Quality
31 in category
68 in category
Billing Practices
31 in category
73 in category

Planet Fitness and Fitness Connection Usa Rating Details

Customer service
1.6
(2524 reviews)
1.4
(123 reviews)
Reviewer's quote

...The customer Service is beyond unprofessional, The general manager that was on duty is very unscrupulous..

Read full review

...I talked to the club, called Paramount, which collects money for trainer and the customer service and no one could resolve it. Customer service said that they will have the delinquency department to call me and Im still waiting for the call. Warning - Never sign up for personal trainer there...

Read full review
Location
2.9
(2231 reviews)
2.6
(112 reviews)
Reviewer's quote

...Nick also needs recognition as well for realizing the value of the rings and securing them in a more safe location than the general lost and found cabinet. I appreciate both their honesty and integrity. Thank you so much Kenzi and Nick...

Read full review

...The location was 8626 Hankins Rd. Charlotte NC 28269..

Read full review
Product or Service Quality
2.2
(2228 reviews)
1.8
(119 reviews)
Reviewer's quote

...I already called customer service and yet they still hung up on me. A refund would be nice. Thank you..

Read full review

...She also told me to contact her boss but it wouldnt matter bc its her decision and would not give me his information, told me to call customer service, which does not get me to her supervisor..

Read full review
Billing Practices
1.9
(2203 reviews)
1.4
(106 reviews)
Reviewer's quote

... number, she said I would have to get it off the website and hung up - do not do business with this company- they are rude, unprofessional and have fraudulent billing practices. I will be reporting them to the BBB and filing a report, along with contacting my attorney. poor....

Read full review

...The company froze billing during mandatory closure. Once the state mandated closure was relaxed, they agreed to freeze my membership until January. I was told to call back at that time to check for additional freeze opportunities...

Read full review

Planet Fitness and Fitness Connection Usa Pros and Cons

Pros
  • Location
  • Price
  • Cheap
  • Good gym for a cheap price
  • No pros
  • Most staff have ok attitudes
Cons
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices
  • Way they pull money out of a member
  • Business practices at all
  • Was treated poorly

Planet Fitness and Fitness Connection Usa Most Positive Reviews

Top rated reviews
5

3-12-24
Dear Planet Fitness
I was not sure where to leave feedback, so I thought I would give it here and hope that you fo...

Read full review
5

I signed up with the Redbird location in Dallas and was told that it would be 24 hours. I signed up over a year ago. It...

Read full review
5

I personally believe that YOUR privacy is up to YOU, not everyone goes into the PRIVATE Changing Rooms available to...

Read full review
5

Hola mi nombre es Isabel vivo en wilmer tex y la razรณn de mi keja es por k el dรญa lunes llamรฉ deje mi nombre y todo y...

Read full review

Planet Fitness and Fitness Connection Usa Most Critical Reviews

Lowest rated reviews
1

Iโ€™ve been paying my bill and going to the gym and a year later theyโ€™re going to tell me I owe $22 from last year . And...

Read full review
1

The fitness connection business very bad, seduce people and then automatically charge a high fee for all things. No pay...

Read full review
1

Local manager is never there. Employees know nothing and do nothing about anything. Customer service are just trained...

Read full review
1

I got a personal trainer for set number of trainings. After I stopped training, they continued to charge me $199 for add...

Read full review

Planet Fitness and Fitness Connection Usa Latest Reviews

Recent published reviews
1

No man, whether they wear lipstick or not, should be in the womens locker room! I dont care about your inclusion...

Read full review
No votes

Hii my name is harsimran singh i give u one idea in my mind i dont have like more knowledgeable but u know usa have...

Read full review
2.3

If you are a woman. Going into the planet fitness locker room. Youre liable to find a male in there, shaving his face...

Read full review
No votes

Favor de revisar la membresia FC305**** que se cancelo con la Leonardo Amatos que se pagaban bajo mi cuenta, cometiendo...

Read full review