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Fitbit

Gadgets and Accessories
Has verified representatives
  • 1 ISSUES RESOLVED
  • 17 COMPANY RESPONSES
  • 75 TOTAL REVIEWS
  • $4.5K CLAIMED LOSSES
  • $166 AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Relatively accurate monitor 3
  • Customer service is pleasant 2
  • I enjoy the device while it works 2
  • Tracking steps and sleeo 2
  • Tracking steps and sleep 2

Customers don't like

  • Company defines disingenuous3
  • Arrogant and ineffective service policy2
  • No repairs after 12 month warranty2
  • Time was off1
  • Warranty1
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  • 3 ISSUES RESOLVED
  • 258 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Life before buying this treadmill 2
  • Initial working 1
  • Machine 1
  • Treadmill 1
  • When it worked 1

Customers don't like

  • Customer service8
  • Worst customer service5
  • Icon poor customer service4
  • Product durability4
  • Failure to deliver product3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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