Jawbone vs Fitbit
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jawbone and Fitbit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Jawbone and Fitbit Overview
Total reviews | 211 | 1728 |
Company responses | 0 | 222 |
Issues resolved | 1 | 35 |
Jawbone and Fitbit Consumer Ratings
Jawbone and Fitbit Rating Details
Jawbone and Fitbit Pros and Cons
- Way it monitors sleep
- Product while it worked
- Size and form factor
- I enjoy the device while it works
- Loved it when it worked
- I like it when it is working
- Customer service
- Lack of any customer support
- Product reliability
- Customer service
- It does not work properly
- Defective
Jawbone and Fitbit Most Positive Reviews
I have several times trying to contact them there is no phone number and I have sent several emails but no reply why do...
The person I spoke to will forward the information. My screen is scratched
She said an email will be sent to me
I am not a pissed customer, was just letting you know what happened after I switched my 24 to the up2? I've been with...
I require a new watch band to be replaced can you please send me a new one thank you for your assistance with this...
Jawbone and Fitbit Most Critical Reviews
That's the second wristle band I buy from jawbone and it brakes before 1 month of using . Jawbone dont answers my...
I purchased a Fitbit and not long after that the band was pulling apart, the company replaced it. I know have a second...
I received a gray Jawbone UP2 fitness band as a gift. Within a month the band was stained, probably from a garment...
Need to talk to a live person!
I sent you my watch due to defective band, watch kept falling off. No one will respond on...
Jawbone and Fitbit Latest Reviews
I ordered a 4 pack waterproof LED wheel lights for my vehicle from Jawbone. I received my order exactly 1 month later....
I wasn't pissed off...only needed help..
I will know in about 5 days if your agent helped me with my problem.
Thank you.
I have produced all the required information. I was promised a check for compensation, and years later still no one...
I didnt get my refund of the Fitbit ionic which was recalled in 2022 June
Case # 5218****. They told me that they were go...
Think before you go back to Fitbit. Their customer service is useless and their newer Ionic has issues that they aren't doing anything about.
They just quote their restrictive warranty (buy it from their website or a limited number of resellers, so to be safer, buy at full price from their website) and they typically offer a 25% discount on a new tracker, which isn't a bargain when the one you and everyone else has is defective. They do answer, unlike Jawbone, but they are rude and accusatory and ultimately don't support their products. Even if you buy from them, if your tracker hits a year old, it's considered by them to be unfixable and they just try to sell you a new one.
Mine went wonky and started counting thousands of steps in minutes when I wasn't even moving, but they said I bought it from the wrong place so they offered to replace a watch that was less than 2 months old at a discount, with the same product. It's not worth a tenth of what they charge.
How would you compare Jawbone vs Fitbit?
I don't see the usefulness of comparing two companies when I have only used the product from one of them. From what you show here, both companies are selling defective products and refusing to support them.
I am grateful that I can see the statistics for both, as I have learned from personal experience that Fitbit is a company that has no intention of producing a product that works as intended and is supported by their company, and now I am forewarned that Jawbone is another company that I will avoid in the future. This comparison feature seems to be of limited usefulness because it's only available after one has been damaged by one or the other companies. Maybe I am mistaken and this information is readily available to consumers before they purchase products from companies that don't care if the product is actually functional beyond the first few weeks when they beg for reviews.
I would certainly appreciate seeing this kind of information about products before I purchase them. If that's the intent, then I will wholeheartedly support it.
I cannot compare Fitbit to jawbone because I have only owned jawbone. However, I see clearly others have the exact same issues with Jawbone.
won't answer consumer and no way to contact by phone on web site.
product fails before the 1 year warrantee
company fails to honor warrantee, using loopholes or completely ignoring consumer
in reading other reviews, it appear Fitbit won't honor warrantee AFTER the warrantee period expires, and I can see that is valid. Jawbone claims 1 year warrantee but it is not going to be honored, believe me.
I own both a Jawbone (UP3) and 2 Fitbits (Flex and Surge). I started with Fitbit but switched to Jawbone because Fitbit did not have and continues to lack a smart alarm - one that wakes you when you are in a light phase of sleep.
I don't sleep well and it makes a huge difference to me if I wake from light sleep vs. deep sleep. Fitbit users have been asking Fitbit to add this feature for at least 2 years, now. After 1 year, I gave up and bought a Jawbone.
The Jawbone doesn't have some of the other features of Fitbit (e.g., real time HR or telling time). I was happy enough with my Jawbone until the wristband broke on month 10. It was still under warranty, so I tried to contact the company. After 3 weeks, 3 emails and 2 attempts to contact Jawbone through their web site, I started looking for a phone number.
None to be found. In fact, other users have posted that Jawbone has been inaccessible to any customers since January, 2017.
So, I am switching back to Fitbit, which appears to have much better customer support. I just wish