PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jawbone and Fitbit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jawbone
1.8
Fitbit
2.4
Jawbone
Fitbit

Jawbone and Fitbit Overview

Total reviews 211 1728
Company responses 0 222
Issues resolved 1 35

Jawbone and Fitbit Consumer Ratings

Rank
244 out of 898 in Gadgets and Accessories category
115 out of 898 in Gadgets and Accessories category
Customer service
285 in category
91 in category
Website
206 in category
103 in category
Value for money
243 in category
167 in category
Product or Service Quality
260 in category
130 in category

Jawbone and Fitbit Rating Details

Customer service
1.1
(127 reviews)
2.1
(784 reviews)
Reviewer's quote

...Now no customer service, no website, not one thing and that stinks. I can't create a new profile because it thinks I already have one yet I can't log into it nor can I retrieve my old password even though I know the correct password. This is crazy...

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Today March /22 / 2024 Ive talked to a customer service Lady called SOFIA WHO WAS VERY POLITE ON LINE SHE TOOK HER TIME YO LOOK GOR THE INFO AND THE EMAIL AND SHE SAW THEM FROM THEIR END. She said she was going to let the people concerned to follow my case. That I should wait for an email from...

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Website
1.9
(117 reviews)
2.5
(657 reviews)
Reviewer's quote

Jawbones website is down and there is no customer service. We can no longer use our mini jambox to play music which cost over $100. I see other similar complaints...

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...I was never able to access the $300 on this virtual card at any website for any purchase. I tried multiple times. I went to check the balance on the card months later and it was locked...

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Value for money
1.8
(111 reviews)
2.2
(717 reviews)
Reviewer's quote

...Waste of money..

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...Go ahead and buy the Fitbit if you want to waste money and time being bounced around for a defective device and lousy customer service..

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Product or Service Quality
1.4
(110 reviews)
2
(740 reviews)
Reviewer's quote

Issue started on 5/23 and have been unable to reach anyone at jawbone customer service- number comes up as unavailable..

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Versa 3 will not charge or come on, total black screen! Customer service sent email, but for some reason I do not use Google so I cant enter my info!..

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Jawbone and Fitbit Pros and Cons

Pros
  • Way it monitors sleep
  • Product while it worked
  • Size and form factor
  • I enjoy the device while it works
  • Loved it when it worked
  • I like it when it is working
Cons
  • Customer service
  • Lack of any customer support
  • Product reliability
  • Customer service
  • It does not work properly
  • Defective

Jawbone and Fitbit Most Positive Reviews

Top rated reviews
5

I have several times trying to contact them there is no phone number and I have sent several emails but no reply why do...

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5

The person I spoke to will forward the information. My screen is scratched
She said an email will be sent to me

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4.6

I am not a pissed customer, was just letting you know what happened after I switched my 24 to the up2? I've been with...

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5

I require a new watch band to be replaced can you please send me a new one thank you for your assistance with this...

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Jawbone and Fitbit Most Critical Reviews

Lowest rated reviews
1

That's the second wristle band I buy from jawbone and it brakes before 1 month of using . Jawbone dont answers my...

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1

I purchased a Fitbit and not long after that the band was pulling apart, the company replaced it. I know have a second...

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1

I received a gray Jawbone UP2 fitness band as a gift. Within a month the band was stained, probably from a garment...

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1

Need to talk to a live person!
I sent you my watch due to defective band, watch kept falling off. No one will respond on...

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Jawbone and Fitbit Latest Reviews

Recent published reviews
No votes

I ordered a 4 pack waterproof LED wheel lights for my vehicle from Jawbone. I received my order exactly 1 month later....

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No votes

I wasn't pissed off...only needed help..
I will know in about 5 days if your agent helped me with my problem.
Thank you.

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1

I have produced all the required information. I was promised a check for compensation, and years later still no one...

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4

I didnt get my refund of the Fitbit ionic which was recalled in 2022 June
Case # 5218****. They told me that they were go...

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