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Fitbit

Gadgets and Accessories
Has verified representatives
  • 1 ISSUES RESOLVED
  • 64 TOTAL REVIEWS
  • $3.8K CLAIMED LOSSES
  • $166 AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Relatively accurate monitor 3
  • Customer service is pleasant 2
  • I enjoy the device while it works 2
  • Tracking steps and sleeo 2
  • Tracking steps and sleep 2

Customers don't like

  • No repairs after 12 month warranty2
  • Arrogant and ineffective service policy2
  • Company defines disingenuous2
  • Time was off1
  • Warranty1
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Jawbone

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 156 TOTAL REVIEWS
  • $25.1K CLAIMED LOSSES
  • $318 AVERAGE LOSS
1.6
Exchange, Refund and Cancellation Policy
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Way it monitors sleep 7
  • Product while it worked 6
  • Product concept 3
  • Size and form factor 3
  • Product when it worked 3

Customers don't like

  • Lack of any customer support5
  • Product reliability4
  • Failure to honor the 1 year warranty3
  • Warranty3
  • No replies to email3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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In search of sleep
#1332957

I own both a Jawbone (UP3) and 2 Fitbits (Flex and Surge).I started with Fitbit but switched to Jawbone because Fitbit did not have and continues to lack a smart alarm - one that wakes you when you are in a light phase of sleep.

I don't sleep well and it makes a huge difference to me if I wake from light sleep vs. deep sleep. Fitbit users have been asking Fitbit to add this feature for at least 2 years, now. After 1 year, I gave up and bought a Jawbone.

The Jawbone doesn't have some of the other features of Fitbit (e.g., real time HR or telling time). I was happy enough with my Jawbone until the wristband broke on month 10. It was still under warranty, so I tried to contact the company. After 3 weeks, 3 emails and 2 attempts to contact Jawbone through their web site, I started looking for a phone number.

None to be found. In fact, other users have posted that Jawbone has been inaccessible to any customers since January, 2017.

So, I am switching back to Fitbit, which appears to have much better customer support.I just wish