PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fitbit and Jawbone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fitbit

Fitbit

Has verified representatives
2.7
Fitbit
Jawbone

Fitbit and Jawbone Overview

Total reviews
309
213
Company responses
222
0
Issues resolved
5
1

Fitbit was first mentioned on PissedConsumer on Jan 21, 2014 and since then this brand received 309 reviews. It is 96 reviews more than Jawbone received since Jan 8, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Fitbit customer support team than with Jawbone customer service.

Fitbit and Jawbone Consumer Ratings

Rank
61 out of 1198 in Gadgets and Accessories category
148 out of 1198 in Gadgets and Accessories category
Product or Service Quality
136 in category
124 in category
Customer service
82 in category
110 in category
Value for money
116 in category
102 in category

According to consumer ratings and reviews, Fitbit ranks 87 points higher in the Gadgets and Accessories category than Jawbone. People gave Fitbit 1.3 stars for Product or Service Quality criterion in Gadgets and Accessories category and it is 137 points higher than the worst rated brand in this category. At the same time, Jawbone was rated 1.4 stars for Product or Service Quality criterion in this category and it is 149 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Fitbit has a higher rating than Jawbone. Regarding Value for money criterion, consumers gave Fitbit 1.5 stars and it is 58% greater than other in category. Jawbone however was rated 1.8 stars and it is 63% greater than other in category.

Fitbit and Jawbone Rating Details

Product or Service Quality
1.3 (183 reviews)
1.4 (112 reviews)
Reviewer's quote

My fitbit will not sync with my phone and get text messages delivered to my device.

PissedConsumer1707028

Can’t sign in for e-mail

Edmond
Customer service
1.4 (182 reviews)
1.1 (130 reviews)
Reviewer's quote

...Called customer service, Eduardo. M and the Fitbit Team . They tell me I placed my order on Tuesday 7:37pm and that it takes 2 days from order to ship...

Lakya

...Now no customer service, no website, not one thing and that stinks. I can't create a new profile because it thinks I already have one yet I can't log into it nor can I retrieve my old password even though I know the correct password. This is crazy...

anne r
Value for money
1.5 (175 reviews)
1.8 (113 reviews)
Reviewer's quote

...No integrity = no stock value. Just another Theranos..

n n

Jawbones website is down and there is no customer service. We can no longer use our mini jambox to play music which cost over $100. I see other similar complaints. Does the company even exist? This is very frustrating considering our only option now is to throw it away! This is unbelievable and the...

Kristy G

Fitbit and Jawbone Pros and Cons

Pros
  • I like it when it is working
  • I enjoy the device while it works
  • Tracking steps and sleep
  • Way it monitors sleep
  • Product while it worked
  • Size and form factor
Cons
  • Customer service
  • That it broke so quickly
  • Defective
  • Customer service
  • Lack of any customer support
  • Product reliability

Fitbit and Jawbone Most Positive Reviews

Top rated reviews
5

Constant new battery every month. Then unit stops working. Have purchased three fit bit zips and has happened to all thr...

5

I have several times trying to contact them there is no phone number and I have sent several emails but no reply why do...

Fitbit and Jawbone Most Critical Reviews

Lowest rated reviews
1

My Fitbit died before its warrant was up and I have been promised a replacement for months. They messed around by...

1

My husband received the Jawbone band last Christmas. By February, the battery had died and we reset it 3 times as we we...

Fitbit and Jawbone Latest Reviews

Recent published reviews
1

Ordered a fit bit on cyber Monday at 10:37pm with 2 day expedited shipping. Received it a week later, 2 days after my...

Read all 309 reviews
1

I have produced all the required information. I was promised a check for compensation, and years later still no one...

Read all 213 reviews

Fitbit and Jawbone Products and Services

Most reviewed product and services
  • Fitbit Charge Hr Fitness Tracker (62 reviews)
  • Fitbit Fitness Tracker (25 reviews)
  • Fitbit Smartwatch (25 reviews)
  • Jawbone Up3 Fitness Tracker (49 reviews)
  • Jawbone Up2 Fitness Tracker (47 reviews)
  • Jawbone Customer Care (18 reviews)