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Fitbit

Appliances and Electronics
  • 0 ISSUES RESOLVED
  • 47 TOTAL REVIEWS
  • $2.9K CLAIMED LOSSES
  • $159 AVERAGE LOSS
1.8
Exchange, Refund and Cancellation Policy
Customer service
Website
Diversity of Products or Services
  • Relatively accurate monitor 3
  • Customer service is pleasant 2
  • Tracking steps and sleeo 2
  • Tracking steps and sleep 2
  • Worst 1

Customers don't like

  • No repairs after 12 month warranty4
  • Fitbit scripted emailed replies2
  • No repairs after 90 day warranty2
  • Quality of the band2
  • Tech support2
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Jawbone

Appliances and Electronics
  • 1 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $23K CLAIMED LOSSES
  • $383 AVERAGE LOSS
1.6
Exchange, Refund and Cancellation Policy
Customer service
Website
Diversity of Products or Services
  • Way it monitors sleep 7
  • Product while it worked 4
  • Product and pricing is good 3
  • Size and form factor 3
  • Product concept 2

Customers don't like

  • Lack of any customer support11
  • Warranty8
  • Product reliability7
  • Complete lack of customer support6
  • Costumer service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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