PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fitbit and Jawbone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fitbit

Fitbit

Has Verified Representatives
2.5
Fitbit
Jawbone

Fitbit and Jawbone Overview

Total reviews 473 213
Company responses 222 0
Issues resolved 8 1

Fitbit and Jawbone Consumer Ratings

Rank
79 out of 824 in Gadgets and Accessories category
196 out of 824 in Gadgets and Accessories category
Customer service
96 in category
155 in category
Product or Service Quality
147 in category
144 in category
Value for money
142 in category
132 in category
Exchange, Refund and Cancellation Policy
111 in category
121 in category

Fitbit and Jawbone Rating Details

Customer service
1.5 (260 reviews)
1.1 (130 reviews)
Reviewer's quote

...I contacted customer service, followed their steps with no results. I read the community postings on such issues. Again, no results...

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...Now no customer service, no website, not one thing and that stinks. I can't create a new profile because it thinks I already have one yet I can't log into it nor can I retrieve my old password even though I know the correct password. This is crazy...

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Product or Service Quality
1.4 (257 reviews)
1.4 (112 reviews)
Reviewer's quote

...They have had my watch for nine days and customer service tells me that they havent confirmed that they reserved my watch in their warehouse? Im in the logistics business been in for 34years if I told my customer that I would have been out of business. dont not buy a fitbit..

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Jawbones website is down and there is no customer service. We can no longer use our mini jambox to play music which cost over $100. I see other similar complaints...

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Value for money
1.6 (248 reviews)
1.8 (113 reviews)
Reviewer's quote

...Neither were able to think far enough to know that they have to search by the debit card number, mark that as a fraudulent purchase and refund the money. The one that I actually purchased will be returned (should arrive tomorrow) as I will NOT give such an inept business model a dime..

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...Waste of money..

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Exchange, Refund and Cancellation Policy
1.4 (241 reviews)
1.2 (106 reviews)
Reviewer's quote

I called customer service to get a refund, no more trying replacements over and over, I am done. I was told no refunds for me because it was after 45 days from original purchase. SO WHAT? The device is FAULTY! and less than two months of use! FOR $100!!! What a rip off! I argued this to the...

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Since this model is out of stock, we will send you a refund for the purchase price of the item. Refund amount: $105. 95 Your refund check should arrive within 4-6 weeks and will be mailed to the address below: Walter Woods 2203 Deerfield Way Scotrun, Pa 18355 Thanks for your patience throughout...

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Fitbit and Jawbone Pros and Cons

Pros
  • I enjoy the device while it works
  • I like it when it is working
  • Loved it when it worked
  • Way it monitors sleep
  • Product while it worked
  • Size and form factor
Cons
  • Customer service
  • Warranty
  • That it broke so quickly
  • Customer service
  • Lack of any customer support
  • Product reliability

Fitbit and Jawbone Most Positive Reviews

Top rated reviews
5

Constant new battery every month. Then unit stops working. Have purchased three fit bit zips and has happened to all thr...

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5

I have several times trying to contact them there is no phone number and I have sent several emails but no reply why do...

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5

I was not upset I just had an issue with clock on fit bit The problem solved at as I was talking to Veronica. Phone was...

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4.6

I am not a pissed customer, was just letting you know what happened after I switched my 24 to the up2? I've been with...

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Fitbit and Jawbone Most Critical Reviews

Lowest rated reviews
1

I have had 3 of these in the last 18 months. 1st one the band broke replaced by fitbit. 2nd sweat got into the display...

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1

My husband received the Jawbone band last Christmas. By February, the battery had died and we reset it 3 times as we we...

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1

Purchased a Fibit Charge HR and it completely stopped working before the warranty ran out. Fitbit replaced it and the...

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1

I received a navy ble UP24 as a gift from my kids for Xmas 2014. By March the plug cap was worn out and wouldn't stay...

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Fitbit and Jawbone Latest Reviews

Recent published reviews
2.4

May 2018 I pulled the plug and decided to get a fitness tracker. I went with fitbit because of their popularity. I...

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1

I have produced all the required information. I was promised a check for compensation, and years later still no one...

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No votes

I purchased a FIT BIT in the spring of 2019. By November it did not work. I had owned it less than 6 mos. I called and i...

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No votes

the sun and the moon are open even after resetting.

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Fitbit and Jawbone Products and Services

Most reviewed product and services
  • Fitbit Charge Hr Fitness Tracker (63 reviews)
  • Fitbit Fitness Tracker (37 reviews)
  • Fitbit Smartwatch (31 reviews)
  • Jawbone Up3 Fitness Tracker (49 reviews)
  • Jawbone Up2 Fitness Tracker (47 reviews)
  • Jawbone Customer Care (18 reviews)