Fitbit vs Jawbone

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Fitbit

Luxury / Jewelry
  • 0 ISSUES RESOLVED
  • 40 TOTAL REVIEWS
  • $2.6K CLAIMED LOSSES
  • $165 AVERAGE LOSS
1.7
Exchange, Refund and Cancellation Policy
Customer service
Website
  • Relatively accurate monitor 3
  • Customer service is pleasant 2
  • Tracking steps and sleeo 2
  • Tracking steps and sleep 1
  • Worst 1

Customers don't like

  • No repairs after 12 month warranty5
  • Fitbit scripted emailed replies2
  • No repairs after 90 day warranty2
  • Quality of the band2
  • Tech support2

Products by Fitbit

No items

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Jawbone

Sport
  • 1 ISSUES RESOLVED
  • 76 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $576 AVERAGE LOSS
1.6
Exchange, Refund and Cancellation Policy
Customer service
Website
  • Way it monitors sleep 4
  • Product concept 2
  • Previous company reputation was great 1
  • Size and form factor 1
  • Product while it worked 1

Customers don't like

  • Warranty8
  • Lack of any customer support7
  • Costumer service6
  • Complete lack of customer support5
  • Product reliability5

Products by Jawbone

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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