PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ifit and Fitbit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ifit

Ifit

1.2
Fitbit

Fitbit

Has verified representatives
2.6
Ifit
Fitbit

Ifit and Fitbit Overview

Total reviews
136
314
Company responses
0
222
Issues resolved
1
5

Fitbit was first mentioned on PissedConsumer on Jan 21, 2014 and since then this brand received 314 reviews. It is 178 reviews more than Ifit received since Dec 5, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Fitbit customer support team than with Ifit customer service.

Ifit and Fitbit Consumer Ratings

Rank
76 out of 345 in Weight Loss, Diets and Training category
65 out of 1142 in Gadgets and Accessories category
Customer service
51 in category
87 in category
Value for money
42 in category
116 in category
Website
56 in category
90 in category

Ifit and Fitbit Rating Details

Customer service
1.1 (69 reviews)
1.4 (186 reviews)
Reviewer's quote

...I have used their programs in the past an like it but their customer service sucks almost to the point of arrogance. I paid $175 for the membership and I deserve a resolution to my problem. Bottom line - It has been nearly a month and no help from them..

Joselyn

...Called customer service, Eduardo. M and the Fitbit Team . They tell me I placed my order on Tuesday 7:37pm and that it takes 2 days from order to ship...

Lakya
Value for money
1.3 (59 reviews)
1.5 (177 reviews)
Reviewer's quote

...They hook you for a large sum of money, then disappear..

Brody

...00 it is a complete waste of money. I cannot believe that it is still legally sold in the USA. We tried adjusting the settings, switching wrists, etc...

PissedConsumer1749809
Website
1.4 (56 reviews)
2.3 (167 reviews)
Reviewer's quote

I just noticed a charge on my credit card statement for renewal for 192.60. I have not used the service in over a year. I never received any kind of email that they charged me or that I was going to be charged. At first he said he could only refund me $90 because it was over 30 days. I explained to...

Erica W

...Website has no link to file complaint or escalate issue other than Twitter. We have 6 fitbits..

Coleen

Ifit and Fitbit Pros and Cons

Pros
  • Machine
  • Enjoy exercising to thier various sceneries
  • Programs are enjoyable to exercise to
  • I like it when it is working
  • I enjoy the device while it works
  • Tracking steps and sleep
Cons
  • Poor customer service
  • Poor to non-existent customer service
  • Worse that any ive experienced
  • Customer service
  • That it broke so quickly
  • Defective

Ifit and Fitbit Most Positive Reviews

Top rated reviews
5

I was automatically renewed. I wasn’t surprised because I read the terms and conditions.

5

Constant new battery every month. Then unit stops working. Have purchased three fit bit zips and has happened to all thr...

Ifit and Fitbit Most Critical Reviews

Lowest rated reviews
1

I purchased the ifit program. Was told I would receive a free activity band. Never got it! When I called and asked they...

1

My Fitbit died before its warrant was up and I have been promised a replacement for months. They messed around by...

Ifit and Fitbit Latest Reviews

Recent published reviews

I purchased a Nordictrack bike on Amazon 12/2019 that had a one year free iFit membership included. There was NO...

Read all 136 reviews

My fitbit inspire was bought in march and wont let me use the icons eg relax or exercise when i press it, it just goes o...

Read all 314 reviews

Ifit and Fitbit Products and Services

Most reviewed product and services
  • Ifit Membership (61 reviews)
  • Ifit Customer Care (23 reviews)
  • Ifit Premium Membership (3 reviews)
  • Fitbit Charge Hr Fitness Tracker (62 reviews)
  • Fitbit Smartwatch (26 reviews)
  • Fitbit Fitness Tracker (25 reviews)