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FirstEnergy

Utility
  • 0 ISSUES RESOLVED
  • 56 TOTAL REVIEWS
  • $1.8K CLAIMED LOSSES
  • $364 AVERAGE LOSS
1.7
Customer service
Website
Staff
Diversity of Products or Services
Reliability
  • I like the way the way they keep power going in the winter 1

Customers don't like

  • Inability to get help3
  • Heartless2
  • That they charge a security to a customer of 30 years1
  • Highly inappropriate customer service1
  • Charged security deposit the power goes out a lot as well1
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North American Power

Utility
Has verified representatives
  • 1 ISSUES RESOLVED
  • 85 COMPANY RESPONSES
  • 195 TOTAL REVIEWS
2.4
Customer service
Website
Staff
Diversity of Products or Services
Reliability
  • Rate 3
  • Advertised price 2
  • Stable contract price for 12 months 1
  • Initial good rates for the first 3 months to a year 1

Customers don't like

  • Rate hike5
  • Pricing3
  • Contract3
  • Price gouging2
  • Dont really cancel2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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