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First Virginia Loans

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 21 TOTAL REVIEWS
  • $33 CLAIMED LOSSES
  • $33 AVERAGE LOSS
1.4
Staff
Customer service
Diversity of Products or Services
Reliability
Website
  • Being done paying them off 2
  • Local office 1
  • Local office staff 1

Customers don't like

  • Corporate would have taken it out at midnight1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 972 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.5K AVERAGE LOSS
1.7
Staff
Customer service
Diversity of Products or Services
Reliability
Website
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
  • Unwillingness to fix problem usaa created3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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