First Virginia Loans vs USAA

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First Virginia Loans

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 17 TOTAL REVIEWS
1.6
Staff
Customer service
Diversity of Products or Services
Reliability
Website
  • Being done paying them off 1
  • Local office 1
  • Local office staff 1

Customers don't like

  • Constant phone calls i said payment was to come out today1
  • Corporate staff1
  • Corporate would have taken it out at midnight1
  • Money would have been removed wo any notice1
  • Smirking and belittling explainations1

Products by First Virginia Loans

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USAA

Loans and Mortgages
  • 4 ISSUES RESOLVED
  • 881 TOTAL REVIEWS
  • $3.6M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.7
Staff
Customer service
Diversity of Products or Services
Reliability
Website
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Being treated like a criminal12
  • Customer service12
  • Incompetent employees7
  • Did not resove issue6

Products by USAA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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