PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Tennessee Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Tennessee Bank
Wells Fargo

First Tennessee Bank and Wells Fargo Overview

Total reviews
94
1603
Company responses
0
0
Issues resolved
1
1

First Tennessee Bank and Wells Fargo Consumer Ratings

Rank
111 out of 710 in Banks category
86 out of 710 in Banks category
Customer service
67 in category
92 in category
Reliability
89 in category
86 in category
Product or Service Quality
78 in category
62 in category
Value for money
57 in category
88 in category

First Tennessee Bank and Wells Fargo Rating Details

Customer service
1.5 (47 reviews)
1.3 (381 reviews)
Reviewer's quote

Then you type the correct answer in again, but it locks you out so you have to call customer service to request them to allow you back in only to reset your password, and then it starts all over again with the security questions where I never answered the question or if I did, they tell me I am...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Reliability
1.2 (39 reviews)
1.2 (289 reviews)
Reviewer's quote

Have a home mortgage loan through Capital bank. Now is First Tennessee.I can't get a payoff except for either by fax that takes 48 hours to process or by snail mail which takes 48 hours to process and then gets mailed. I can go to a branch and request them to request the amount for a fast reply...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Product or Service Quality
1.3 (39 reviews)
1.4 (327 reviews)
Reviewer's quote

...Customer service is worthless. They only try to pass the buck without satisfying the customer - too lazy. I look forward to closing this account after 26+ years..

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Value for money
1.4 (38 reviews)
1.3 (228 reviews)
Reviewer's quote

... their till and would reapply the difference into my account (as if they were doing me a favor and letting me have extra funds or something? I mean it was the money i just handed them!). I believe this to be a fraudulent institution and i would love to see an investigation into the practices of this business. I believe several people are being cheated and lied to in a regular basis...

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Trying to deposit ATM malfunctioned Didn't get full credit Refused to fix problem Without the money for 9 months..

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First Tennessee Bank and Wells Fargo Pros and Cons

Pros
  • At least they are nice on the phone
  • Able to scan checks
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Thieves
  • There policy and no help from employees
  • Customer service
  • Incompetant
  • Rude representatives

First Tennessee Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

I called First Tennessee Customer Service. The person I talked got my issue resolved very quickly. She was very...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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3.6

A few days ago my online banking with First Tennessee was changed to a new system: Digital Banking 2.0.

I use online...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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First Tennessee Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have been a loyal First Tennessee customer for years. The problems started back in 2009. I would appear at the...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Very poor/customer services.to many over draft . Charges. Finding me a better bank.

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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First Tennessee Bank and Wells Fargo Latest Reviews

Recent published reviews
No votes

She stole my bank account I cant get into my mobile bank

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1

Trying to deposit
ATM malfunctioned
Didn't get full credit
Refused to fix problem
Without the money for 9 months

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No votes

I am employed with Ameritrust who has a business account with First Horizons and I need to verify checks that have been...

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3.1

Semper Fi Logistics (SFL 4 brevity) moved me in a horrible fashion, but what Wells Fargo Bank (WFB 4 brevity) did was ev...

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First Tennessee Bank and Wells Fargo Products and Services

Most reviewed product and services
  • First Tennessee Bank Customer Care (17 reviews)
  • First Tennessee Bank Banking Service (13 reviews)
  • First Tennessee Bank Online Banking (8 reviews)
  • Wells Fargo Account (236 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)