PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Tennessee Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Tennessee Bank
SunTrust

First Tennessee Bank and SunTrust Overview

Total reviews
94
306
Company responses
0
0
Issues resolved
1
1

First Tennessee Bank and SunTrust Consumer Ratings

Rank
111 out of 710 in Banks category
321 out of 1859 in Financial Services category
Customer service
67 in category
229 in category
Reliability
89 in category
197 in category
Product or Service Quality
78 in category
210 in category
Value for money
57 in category
180 in category

First Tennessee Bank and SunTrust Rating Details

Customer service
1.5 (47 reviews)
1.3 (133 reviews)
Reviewer's quote

Then you type the correct answer in again, but it locks you out so you have to call customer service to request them to allow you back in only to reset your password, and then it starts all over again with the security questions where I never answered the question or if I did, they tell me I am...

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Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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Reliability
1.2 (39 reviews)
1.3 (99 reviews)
Reviewer's quote

Have a home mortgage loan through Capital bank. Now is First Tennessee.I can't get a payoff except for either by fax that takes 48 hours to process or by snail mail which takes 48 hours to process and then gets mailed. I can go to a branch and request them to request the amount for a fast reply...

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A unauthorized check in the amount $153.38 came through my checking account.. and Im trying to resolve it..

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Product or Service Quality
1.3 (39 reviews)
1.3 (110 reviews)
Reviewer's quote

...Customer service is worthless. They only try to pass the buck without satisfying the customer - too lazy. I look forward to closing this account after 26+ years..

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I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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Value for money
1.4 (38 reviews)
1.3 (79 reviews)
Reviewer's quote

... their till and would reapply the difference into my account (as if they were doing me a favor and letting me have extra funds or something? I mean it was the money i just handed them!). I believe this to be a fraudulent institution and i would love to see an investigation into the practices of this business. I believe several people are being cheated and lied to in a regular basis...

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...Visiting a branch is an hour long ordeal, they don't care about you as a customer, only your money..

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First Tennessee Bank and SunTrust Pros and Cons

Pros
  • At least they are nice on the phone
  • Able to scan checks
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
Cons
  • Customer service
  • Thieves
  • There policy and no help from employees
  • Customer service
  • Does not work with customers
  • Staff attitude

First Tennessee Bank and SunTrust Most Positive Reviews

Top rated reviews
5

I called First Tennessee Customer Service. The person I talked got my issue resolved very quickly. She was very...

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5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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3.6

A few days ago my online banking with First Tennessee was changed to a new system: Digital Banking 2.0.

I use online...

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5

The young lady handle the stop payment

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First Tennessee Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

I have been a loyal First Tennessee customer for years. The problems started back in 2009. I would appear at the...

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1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

Very poor/customer services.to many over draft . Charges. Finding me a better bank.

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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First Tennessee Bank and SunTrust Latest Reviews

Recent published reviews
No votes

She stole my bank account I cant get into my mobile bank

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No votes

SunTrust closed two accounts I had at the bank because I wrote an article critical of their relationship with Equifax....

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No votes

I am employed with Ameritrust who has a business account with First Horizons and I need to verify checks that have been...

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1.5

A unauthorized check in the amount $153.38 came through my checking account.. and Im trying to resolve it..

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First Tennessee Bank and SunTrust Products and Services

Most reviewed product and services
  • First Tennessee Bank Customer Care (17 reviews)
  • First Tennessee Bank Banking Service (13 reviews)
  • First Tennessee Bank Online Banking (8 reviews)
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (38 reviews)
  • Suntrust Customer Care (23 reviews)