PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Plumbforce Direct and First Response Drainage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Plumbforce Direct
First Response Drainage

Plumbforce Direct and First Response Drainage Overview

Total reviews
186
10
Company responses
0
7
Issues resolved
0
0

Plumbforce Direct was first mentioned on PissedConsumer on Aug 26, 2011 and since then this brand received 186 reviews. It is 176 reviews more than First Response Drainage received since Feb 15, 2012.

Plumbforce Direct and First Response Drainage Consumer Ratings

Rank
23 out of 429 in Plumbing category
5 out of 429 in Plumbing category
Customer service
17 in category
4 in category
Staff
26 in category
2 in category
Reliability
15 in category
29 in category

According to consumer ratings and reviews, First Response Drainage ranks 18 points higher in the Plumbing category than Plumbforce Direct. People gave Plumbforce Direct 1.6 stars for Customer service criterion in Plumbing category and it is 72 points higher than the worst rated brand in this category. At the same time, First Response Drainage was rated 3.7 stars for Customer service criterion in this category and it is 85 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that First Response Drainage has a higher rating than Plumbforce Direct. Regarding Reliability criterion, consumers gave Plumbforce Direct 1.7 stars and it is 83% greater than other in category. First Response Drainage however was rated 1 stars and it is 67% greater than other in category.

Plumbforce Direct and First Response Drainage Rating Details

Customer service
1.6 (87 reviews)
3.7 (3 reviews)
Reviewer's quote

...Didn't fix the problem, didn't clean up after themselves (changing toilet pipe), asked x10 more than advertised on the website, customer service was a total ignorance. Very close to fraud. If you got into this trap, ask your bank for a refund...

PissedConsumer1669616

I called them and I was given a two hour slot. The engineer called to say he will be late to which I said fine. He called again to say he will be very late and again I said fine. He did't show up. Next day I called the office and asked if someone can come that evening. They I would have to pay...

PissedConsumer871706
Staff
1.7 (81 reviews)
5 (2 reviews)
Reviewer's quote

Rude and arrogant staff. Everyone who works there are as bad as each other. They don't care about their customers, only about scamming them out of money...

Damen

A tenant in my property rang me at 5 o'clock to complain that the drains were blocked and as there is only one toilet in the property and I had never experienced this before I found this company on the internet the woman on the phone went through the prices and asked if I would like them to find...

Mahika
Reliability
1.7 (80 reviews)
1 (1 review)
Reviewer's quote

bunch of liars! their website claims 'fixed prices' which soon turn out to be a complete myth. their website claims '24h repairs' - they failed to turn up for an appointment on a saturday we waited in for all day, we called, they said sorry closed until monday. avoid!!!!and you have to wonder......

Dan P

No items

Plumbforce Direct and First Response Drainage Pros and Cons

Pros
  • Fast emergency plumber
  • 5 star service
  • Great service and great staff
No votes
Cons
  • Avoid this company
  • Rip off stay away
  • Keep away from this company
No votes

Plumbforce Direct and First Response Drainage Most Positive Reviews

Top rated reviews
5

My boiler stopped working last night and called a few companies who failed to show but after calling plumbforce they...

5

I called First Response at 9.00am one particular morning, due to raw sewage flooding my patio, I was obviously very upse...

Plumbforce Direct and First Response Drainage Most Critical Reviews

Lowest rated reviews
1

The plumber came to look at my boiler, quoted £470 to fix it and ASSURED it would be working. Given the urgency, i agree...

1

I called them and I was given a two hour slot. The engineer called to say he will be late to which I said fine. He calle...

Plumbforce Direct and First Response Drainage Latest Reviews

Recent published reviews

Paid £450 For new prc valve as boiler was losing preasure ... their engineer installed .. and virtually run out of the...

Read all 186 reviews

I called First Response as I had a blocked toilet upstairs. When the plumber arrived he didn't even know what he was...

Read all 10 reviews

Plumbforce Direct and First Response Drainage Products and Services

Most reviewed product and services
  • Plumbforce Direct Plumbing Service (80 reviews)
  • Plumbforce Direct Customer Care (17 reviews)
  • Plumbforce Direct Repair (14 reviews)