PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Response Drainage and Plumbforce Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Response Drainage
Plumbforce Direct

First Response Drainage and Plumbforce Direct Overview

Total reviews
11
188
Company responses
7
0
Issues resolved
0
0

Plumbforce Direct was first mentioned on PissedConsumer on Aug 26, 2011 and since then this brand received 188 reviews. It is 177 reviews more than First Response Drainage received since Feb 15, 2012.

First Response Drainage and Plumbforce Direct Consumer Ratings

Rank
6 out of 358 in Plumbing category
22 out of 358 in Plumbing category
Customer service
4 in category
17 in category
Price Affordability
6 in category
18 in category
Website
6 in category
16 in category

According to consumer ratings and reviews, First Response Drainage ranks 16 points higher in the Plumbing category than Plumbforce Direct. People gave First Response Drainage 3 stars for Customer service criterion in Plumbing category and it is 86 points higher than the worst rated brand in this category. At the same time, Plumbforce Direct was rated 1.5 stars for Customer service criterion in this category and it is 73 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that First Response Drainage has a higher rating than Plumbforce Direct. Regarding Website criterion, consumers gave First Response Drainage 3.7 stars and it is 93% greater than other in category. Plumbforce Direct however was rated 2 stars and it is 82% greater than other in category.

First Response Drainage and Plumbforce Direct Rating Details

Customer service
3 (4 reviews)
1.5 (89 reviews)
Reviewer's quote

... night I received a call from the man clearing my drain and he told me the problem was caused by wet wipes ( used by the tenants ) I was very happy with the service good value ....

Mahika

...When I tried to explain all this to their customer service manager, he said that it was not their responsibility and that I would need to hire one of their plumbers again to redo the work..

Mandel
Price Affordability
3.7 (3 reviews)
1.6 (77 reviews)
Reviewer's quote

...Promptly they decrease the price to £350+vat. Even then I refuse to pay that amount and the visit charge. Then they somehow managed to get the owner phone number and threatened him to pay the £156...

Max H

If I didn't accept the price increase, I would still be forced to pay 70GBP, which were never mentioned to me. When an infuriated me attempted to get in touch with the company about all this, all they had was excuses. I finally accepted the price increase but due to the severe delays and horrible...

Martin F
Website
3.7 (3 reviews)
2 (76 reviews)
Reviewer's quote

I called First Response at 9.00am one particular morning, due to raw sewage flooding my patio, I was obviously very upset by this. A gentleman answered the call. He was patient, understanding and immediately put my mind at ease. He assured me he could assign an engineer to me within an hour. I...

Bear

bunch of liars! their website claims 'fixed prices' which soon turn out to be a complete myth. their website claims '24h repairs' - they failed to turn up for an appointment on a saturday we waited in for all day, we called, they said sorry closed until monday. avoid!!!! and you have to wonder..

Dan P

First Response Drainage and Plumbforce Direct Pros and Cons

Pros
No votes
  • Fast emergency plumber
  • 5 star service
  • Great service and great staff
Cons
No votes
  • Rip off stay away
  • Avoid this company
  • Keep away from this company

First Response Drainage and Plumbforce Direct Most Positive Reviews

Top rated reviews
5

I called First Response at 9.00am one particular morning, due to raw sewage flooding my patio, I was obviously very upse...

5

My boiler stopped working last night and called a few companies who failed to show but after calling plumbforce they...

First Response Drainage and Plumbforce Direct Most Critical Reviews

Lowest rated reviews
1

I called them and I was given a two hour slot. The engineer called to say he will be late to which I said fine. He calle...

1

The plumber came to look at my boiler, quoted £470 to fix it and ASSURED it would be working. Given the urgency, i agree...

First Response Drainage and Plumbforce Direct Latest Reviews

Recent published reviews
1.1

SCAM, avoid at all cost. Their called "engineer" tried to unclogged the toilet with a plumger for few minutes and then...

Read all 11 reviews
1

Avoid at all costs - cowboys. I hired one of their plumbers to re-attach my toilet cistern to the wall, as the...

Read all 188 reviews

First Response Drainage and Plumbforce Direct Products and Services

Most reviewed product and services
  • First Response Drainage Plumbing Service (3 reviews)
  • Plumbforce Direct Plumbing Service (81 reviews)
  • Plumbforce Direct Customer Care (17 reviews)
  • Plumbforce Direct Repair (14 reviews)